For as long as I've been playing World of Warcraft
(which is as long as it's been around) one thing I've seen over and over again is the constant debate between players about the forums and what they're for. Blizzard has stated repeatedly that they listen to player concerns and take feedback very seriously, but they've also stated that they don't design by committee. Still, we've seen
design choices made with the player base and its reactions in place - Mists of Pandaria
had a far more engaging and active endgame than did Cataclysm
, and it evolved over the course of the expansion in response to player reaction. Similarly, many credit (or blame) the steep increase in difficulty in heroic dungeons between the end of Wrath of the Lich King
and the neginning of Cataclysm
on fanbase complaints.
One question that seems to get asked a lot is does anyone at Blizzard care about the forums
, which to my mind is a strange question to ask given the evidence I just cited. Clearly, player feedback (and not just from the forums, either) is something that Blizzard pays a lot of attention to. CM Takralus gave a brief
on what, exactly, the CM's do with player feedback on the forums and how it is brought to the devs' attention.
Let's talk a bit about feedback. When is it useful and when isn't it useful?
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Filed under: Analysis / Opinion, Blizzard, Warlords of Draenor