Blizzard -- Holiday support hours
by Paul Sherrard 
Dec 21st 2006 at 5:15PM
Tseric announced today the Blizzard support hours for the upcoming holiday long weekend. For those of you who can't access the official forums, the post is re-printed below and continues after the break. What have your experiences been like with Blizzard's support team, both in-game and through their email and support forums? I've personally only used their Mac support forums, where the team has been incredibly responsive to the userbase. Let us know how Blizzard's been treating you, and if you think their support hours will have any affect on your gaming experience.
From the forums:
The Warcraft Series (including World of Warcraft) Battle.net Open Technical Support Forum Live Technical Support will be available for a half-day this coming Friday, December 22th from 9:00AM-3:30PM Pacific Standard Time (PST) and will be closed on Monday, December 25th due to the national holiday. Please note that while the Technical Support department will be unavailable, our GM Department will be available at all hours throughout the holiday season. If you have an in-game issue, contact information for our In-Game Support Department can be found at the link below:
http://www.blizzard.com/support/wowgm/?id=agm01715p
General Billing and Account related information can also be found online at the link below (including contact information):
http://www.blizzard.com/support/wowbilling
For Technical Issues, you can continue to utilize our other forms of support:
- http://www.blizzard.com/support/?id=wWarcraft000
The Diablo Series
http://www.blizzard.com/support/?id=wDiablo000
The StarCraft Series
http://www.blizzard.com/support/?id=wStarCraft000
- http://www.battle.net/forums/board.aspx?ForumName=opensupport
World of Warcraft Technical Support Forum
http://forums.worldofwarcraft.com/board.html?forumId=11110&sid=1
Technical Support Contact Information:
- WoW Technical Support
http://www.blizzard.com/support/wow
Legacy Support
http://www.blizzard.com/support/?id=msi0281p
Filed under: Blizzard
Reader Comments (Page 1 of 1)
Gahan Dec 21st 2006 7:46PM
Funny how they break the in-game mail system* with a prime time "critical hotfix" realm restart, then take off on vacation. Hilarious, I tells you.
* Last night, after the restart, we couldn't send mail to anyone who hadn't already logged in once. We'd get either a "too many recipients" or "target not friendly" error.
brad Dec 22nd 2006 3:14AM
Good to hear you're not working them on X-mas :D.
Krianna Dec 21st 2006 10:10PM
Every time I've talked to a GM, I've been impressed all to heck-- they're nice folks, on my RP server they actually RP, and they area actually *polite*.
Had to report some guy that was making racist rants in the trade channel and half expected the GM to offer to commit sepuku to make up for the discrace.
Gahan Dec 21st 2006 10:58PM
Yes! Many holiday props to the in-game GM's. They have always been excellent. I started an alt several weeks ago, and reported a level 20 priest who kept challenging my level 5 warlock to a duel, then followed me and killed everything I was going after when I /ignore'd him. The GM apologized for my experience as if I were completely new to the game, and then made sure I was comfortable with everything else. I've had other GM's email me when they couldn't respond before I logged off.
Heck, best wishes to everyone at Blizzard and WoW Insider!