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5-18-2007 @ 10:57AM
Actually I have always been particularly shocked that Tseric was as uncustomer friendly as he was. Netharae (spelling) frequently faced the same angry mobs but managed to defuse the situation without resorting to attacking indidivudal posters. In fact, Neth’s respectful and sincere tone generally is received with thanks.I work in a similar support field and I can tell you I would have been fired several times over for responding to my clients the way Tseric responded to his. You kill more flies with honey than you do with buckshot, right?While I can’t vouch for the other forums, I can speak for the priest forums where months of discontent over poor talent trees, poor scaling compared to other classes, as well as repeat nerfings has led to a strong feeling of discontent on the forums and in the game itself. This is not to say that every priest is unhappy, but a significant number are and have quit the game or dropped their priest as their main.Several weeks ago some inappopriate threads began on our forums (including the legendary Cyber the Priest Above You, which began with “I put on my robe and my wizard cap…”) which went on for *days*. This was one of several clearly wrong threads to allow on the priest forums, and in my honest opinon these threads lasted days on the priest forums for the simple reason that no one from Blizzard was reading them, something priests had long been suspecting.If that isn’t evidence of needed change on the forums, I don’t know what is. (Changing the tone isn't all that needs to happen, when class discontent is widespread it needs to be responded to in action and word.) However, change to the actual forums needs to be spearheaded by devs/management, not a renegade support provider who insults customers. Goodbye Tseric, I hope you change professions as your recent performance indicates you’re probably ready to switch away from customer service positions.
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