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6-02-2007 @ 4:21AM
Honestly, guys, he got fired for a reason. That is not the way a customer service representative should treat the clients of his employers. If anything, this is a bright sign of a new direction for Blizzard Entertainment. The CMs have been allowed to say or do whatever they pleased since launch. What warrior doesn't remember the legendary post in the opening months of the game where a CM accused them of not knowing how to play their class becuase they thought talents like Improved Thunderclap and Improved Execute were worthless. Eyonix has, innumerable times, outright insulted customers. Granted, it can be exasperating to do this kind of job, but I work with customers every day on my job - no matter what kind of attitude they give us, we can't talk to them like they were less of a person for it. That's what customer service is all about. Maybe when Tseric and Eyonix volunteer for these jobs and do them for free they'll have a right to get snippy ; until then, they should be doing everything in their power to satisfy the customer base, not troll the forums rampantly without any kind of retaliation. People keep looking at Tseric like he's a human being - as long as he's on the clock, he's not a human being. Just like that guy who bags your groceries is not a human being, just like the guy who makes your pizzas is not a human being. He's an employee and he's expected to do things a certain way. And if he dosen't do them that way, he deserves what he gets.Tseric's job was to handle customers. Maybe not handle them with the same level of butt-kissing that most in the field of customer service do, but at least to a point where the customer's complaints are satisfied, or at least kept quiet. But for as long as I can remember, just like Eyonix and Fangtooth did before they cut back their posting habits (likely after numerous warnings), he has been a forum troll, he has done whatever he could to further incite the forum rage. When your customer service reps get into flamewars on your forums, and that thread gets linked on every major WOW website, SOMETHING NEEDS TO BE DONE. Tseric's employment was terminated because of a long history of doing his job poorly. Don't think for a second that just becuase his job was hard and he dealt with assholes that he didn't deserve to get fired; if I told a customer 'GG, good luck getting me fired lady', I would be out the door the next day, I promise you that.
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