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9-09-2007 @ 5:20AM
Part of the problem is Blizzard themselves and their horrendous, cesspool forums to begin with.When a customer sees pages upon pages of an obvious keylogger being posted, goes to the CS forums to alert someone and is met by nothing but swine players (CSF/MVP wannabe GMs) telling them to get out of their playground and use the biohazard button, there's half your problem.Today I read the most ridiculous thread where Thunderwulf (ex-MVP of Blizzard) ripped posters apart one by one for posting inappropriate threads in the CS Forum while the keylogger went on a multi-page rampage, unscathed.In Thunderwulf's view, it was more important to berate the customer for deviating from forum rules. What is ironic is that he deviates from the same rules on a daily basis, but thinks nothing of his own shortcomings.To make matters worse, he constantly sucks up to the Blues, giving an air to everyone else as if there is behind the scenes special treatment going on that puts him outside having to obey the same rules he shoves down everyone else's throat.In the meantime, the players are walking away in disgust, some even quitting, while the keyloggers are having free reign to do as they please while the customer gets slammed for trying to help.I've never seen anything like it in my life, but until Blizzard gets a handle on their priorities and starts banning these people who constantly harrass players on the CS forums, more and more are going to start getting the impression Customer Service is synonymous with abuse and double-standards.Thunderwulf is awful with the public. He has no patience for reality and insists the forums be run on a military regime level (rules of which, he doesn't have to adhere to) with no common sense factored into it at all.When you have guys like this running your forums for you, it's no wonder you have the problems you do. And Blizzard tolerates it. By saying nothing to this guy at all, they essentially condone it and attract more just like him.Today I've returned to LoTRO where this nonsense is not tolerated and my efforts at reporting concerns are appreciated.
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