Azeroth Interrupted: Casuals are good players too
by Robin Torres 
Aug 20th 2007 at 6:30AM
Each week, Robin Torres contributes Azeroth Interrupted, a column about balancing real life with WoW.
In general, the casual player is unable to regularly schedule play time because of a variety of real life obligations. No matter how good at managing time a single mother may be, for example, she doesn't have the support of a big family to allow her to schedule her leisure time. People who have to travel for their business or do a lot of overtime have to squeeze in playtime whenever their schedules permit. Some casuals have plenty of leisure time but choose to spread a variety of activities over that time and WoW is not necessarily the highest priority. But just because a casual player does not devote as much of a time commitment to playing WoW as a raider, does not mean that the casual does not know how to play his character.
There are casual players who are mostly into the journey and rarely get their many alts to max level. And there are casuals who spend all of their time doing RP or PvP only. It's all about fun and no one's fun is better than anyone else's (unless their fun infringes on other people's fun -- they are Funsuckers and come in all kinds of flavors: both casual and raider). But there are a lot of casual players who play their characters to 70 and participate in what end game content they can. Many of these are skilled casuals.
The skilled casuals read up on their classes and tweak their specs -- during breaks in "real life" activities. They solo quite a bit, but also group with their casual guildies -- when there are enough on and willing to group. They play a lot of battlegrounds because they are fun to just log on and join without having to do the LFG dance. And they join in their guild's raids when possible and trudge through the unfortunately disorganized attempts, doing their jobs well and learning the encounters over and over and over. They know their class, their spec and their role in groups and raids, but are feared by raiders (and fellow casuals) realm-wide because they are not well known and unknown is assumed bad. A good reputation is important in WoW if you want to get in good groups or in more organized guilds.
Why do unknown players (often casuals) have the reputation for being bad players? Because PUGS suck. And they do. They really, really do. But the fault of the PUG and the bad reputation actually falls on raiders at least as much as the less experienced, but skilled casual. Let us dissect the PUG:
The PUG Start Delay
Everyone -- raiders, casuals, whoever -- signs up for LFG before they are ready to play. You do it too. Sometimes you're just seeing if anything good is available. Sometimes you're not sure if a raid is going to happen, so you shop for a backup plan. Sometimes you are seeing what's good on WoW at the same time as you are flipping TV channels. All of this adds up to a bunch of PUGers who are not ready to jump right in when the group forms. And it also means that the PUG membership is in flux before anyone makes it to the instance. The Start Delay gives all members of the PUG the perception that they are each disorganized and not really committed. This is not a good foundation to begin any team endeavor.
The PUG Class Lottery
Finding the perfect combination of classes for your PUG in a timely fashion is not very likely. There's the perceived tank shortage and the absolute necessity for a talented healer. You need DPS but you also want as much crowd control as possible. And then there are the prejudices: can warriors who are not protection speced still tank? Can a hybrid Balance/Resto Druid still be a good healer? Raiders and casuals alike distrust strangers with odd specs -- often without reason. A properly speced tank who doesn't know how to hold aggro is going to be much worse in a group than a DPS warrior who knows how to tank. Regardless, getting the right combination can be very time consuming, perpetuating the bad perception that PUGs get before they even begin.
Instance Noobs
The first two PUG issues are really the fault of everyone and no one. But the lack of experience that casuals bring to a PUG because of their lack of playtime can slow everyone else down -- no matter how skilled the casual player is. If the experienced players in the group are patient and communicative, however, this problem can be nullified.
Lack of Communication
Raiders are more than happy to type away, complaining about the noobs in their PUG to guildies, but often don't use their experience wisely to educate the ignorant but skilled casual. You've done the instance a jillion times and know the tricks to each encounter. So why not quickly summarize them before each boss? I'm not talking about a detailed battle plan that takes 5 minutes to explain. I mean just saying the one important detail that can mean the difference between a kill and a wipe. For example, you are getting your alt keyed for KZ and are PUGing Black Morass. You've got a druid as your main healer and someone else as your backup. Now time me as I say, "Hey Drood! This guy has a nasty healing debuff. When the tank gets it, just go bear and take over tanking." How long was that? Just a few seconds, right? And how long does it take to wipe and start the whole instance over again? It's not the casual's fault for not knowing about the healing debuff, it's the experienced player's fault for not arranging for this key tactic to be implemented before the battle.
Lack of Patience
The fact that raiders do the content so much that it bores them translates to trying to rush PUGs through instances. But the Instance Noobs need time to acclimate to their surroundings. Practice makes perfect, and if this is their first or second time through they are going to make mistakes if they have to blindly rush instead of being able to take the time to truly absorb what is happening. Any skilled player, when confronted with new content, can analyze the situation and do a good job the first time through. But they do need that extra time to take in all of this new information. I'm not talking about a buff wasting exploration of every corner of the dungeon. Pausing a minute after a fight and another minute before may save several minutes of unnecessary run back time. You could even provide a guided tour for the Instance Noobs, making it a little more fun and less stressful for everyone. Also, clean up all pockets of trash, rather than leaving the "optional" groups to save time. Less trash around means reducing the potential damage a mistake can do.
Raiders are bad players too
In these days of paid server transfers, unknowns are not necessarily casuals and new guilds of raiders and wannabe raiders are popping up all the time. A lot of people play WoW like a full time job, but still can't play their characters in groups if their lives depended on it. There are the not necessarily casual, solo players who get to 70 by themselves and suddenly want to start grouping, but don't have any group skills: the hunters with butt-aggro issues and the rogues who pull before the healer is ready and the mages who want to AoE everything... the list goes on. There are also a lot of hardcore raiders who bring up alts to fill gaps in their guilds. They twink them out from the beginning and level up quickly without really learning how to play their classes. Then they come to PUGs with an elitist attitude and blame their mistakes on everyone else.
Can't we all just get along?
Regardless of time commitment, we're all humans playing this fun and time consuming game together. Both sides are being very judgmental. "I'm better than you because I don't schedule my life around a game." is no more of a true statement than "I'm better than you because I earned my Purples." Both sides are also extremely jealous of any development time spent on the other. There really is plenty of game to go around and no one's fun is more important or better than anyone else's (again excepting funsuckers). Wasting your time stressing about how "the other side" spends their time is not healthy either in-game or out. Nor is it fun. And it's all about fun.
Robin Torres juggles one level 70 Tauren Druid, multiple alts across multiple servers, two cats, one toddler, one loot-addicted husband and a yarn dependency. After years of attempting to balance MMOs with real life, Robin lightheartedly shares the wisdom gleaned from her experiences. If you would like to ask Robin's advice or if you have a story you wish to share, please email Robin.Torres AT weblogsinc DOT com for a possible future column.
Last week, I talked about how raiders can be successful both in-game and out by applying professional skills such as time management to their gameplay hours. I had no idea it would be a more controversial topic than when I tackled religion in game. One of the big complaints in the sea of comments was that I was making my categories too narrow. I don't think that everyone falls neatly under the labels of casual or raider, but they are convenient, commonly defined categories to use when describing 2 opposing groups of players. Last week's topic was directed toward the people who believe that all "hardcore" raiders must neglect the rest of their lives in order to see so much of the endgame content. This week I want to talk to the "serious" raiders who think all casuals stink as players. Some do, certainly, but just as there are successful raiders vs. wannabe raiders, there are also a very large percentage of casual players who are skilled at playing their class in a variety of situations. For this discussion, I will refer to them as "Skilled Casuals".
In general, the casual player is unable to regularly schedule play time because of a variety of real life obligations. No matter how good at managing time a single mother may be, for example, she doesn't have the support of a big family to allow her to schedule her leisure time. People who have to travel for their business or do a lot of overtime have to squeeze in playtime whenever their schedules permit. Some casuals have plenty of leisure time but choose to spread a variety of activities over that time and WoW is not necessarily the highest priority. But just because a casual player does not devote as much of a time commitment to playing WoW as a raider, does not mean that the casual does not know how to play his character.
There are casual players who are mostly into the journey and rarely get their many alts to max level. And there are casuals who spend all of their time doing RP or PvP only. It's all about fun and no one's fun is better than anyone else's (unless their fun infringes on other people's fun -- they are Funsuckers and come in all kinds of flavors: both casual and raider). But there are a lot of casual players who play their characters to 70 and participate in what end game content they can. Many of these are skilled casuals.
The skilled casuals read up on their classes and tweak their specs -- during breaks in "real life" activities. They solo quite a bit, but also group with their casual guildies -- when there are enough on and willing to group. They play a lot of battlegrounds because they are fun to just log on and join without having to do the LFG dance. And they join in their guild's raids when possible and trudge through the unfortunately disorganized attempts, doing their jobs well and learning the encounters over and over and over. They know their class, their spec and their role in groups and raids, but are feared by raiders (and fellow casuals) realm-wide because they are not well known and unknown is assumed bad. A good reputation is important in WoW if you want to get in good groups or in more organized guilds.
Why do unknown players (often casuals) have the reputation for being bad players? Because PUGS suck. And they do. They really, really do. But the fault of the PUG and the bad reputation actually falls on raiders at least as much as the less experienced, but skilled casual. Let us dissect the PUG:
The PUG Start Delay
Everyone -- raiders, casuals, whoever -- signs up for LFG before they are ready to play. You do it too. Sometimes you're just seeing if anything good is available. Sometimes you're not sure if a raid is going to happen, so you shop for a backup plan. Sometimes you are seeing what's good on WoW at the same time as you are flipping TV channels. All of this adds up to a bunch of PUGers who are not ready to jump right in when the group forms. And it also means that the PUG membership is in flux before anyone makes it to the instance. The Start Delay gives all members of the PUG the perception that they are each disorganized and not really committed. This is not a good foundation to begin any team endeavor.
The PUG Class Lottery
Finding the perfect combination of classes for your PUG in a timely fashion is not very likely. There's the perceived tank shortage and the absolute necessity for a talented healer. You need DPS but you also want as much crowd control as possible. And then there are the prejudices: can warriors who are not protection speced still tank? Can a hybrid Balance/Resto Druid still be a good healer? Raiders and casuals alike distrust strangers with odd specs -- often without reason. A properly speced tank who doesn't know how to hold aggro is going to be much worse in a group than a DPS warrior who knows how to tank. Regardless, getting the right combination can be very time consuming, perpetuating the bad perception that PUGs get before they even begin.
Instance Noobs
The first two PUG issues are really the fault of everyone and no one. But the lack of experience that casuals bring to a PUG because of their lack of playtime can slow everyone else down -- no matter how skilled the casual player is. If the experienced players in the group are patient and communicative, however, this problem can be nullified.
Lack of Communication
Raiders are more than happy to type away, complaining about the noobs in their PUG to guildies, but often don't use their experience wisely to educate the ignorant but skilled casual. You've done the instance a jillion times and know the tricks to each encounter. So why not quickly summarize them before each boss? I'm not talking about a detailed battle plan that takes 5 minutes to explain. I mean just saying the one important detail that can mean the difference between a kill and a wipe. For example, you are getting your alt keyed for KZ and are PUGing Black Morass. You've got a druid as your main healer and someone else as your backup. Now time me as I say, "Hey Drood! This guy has a nasty healing debuff. When the tank gets it, just go bear and take over tanking." How long was that? Just a few seconds, right? And how long does it take to wipe and start the whole instance over again? It's not the casual's fault for not knowing about the healing debuff, it's the experienced player's fault for not arranging for this key tactic to be implemented before the battle.
Lack of Patience
The fact that raiders do the content so much that it bores them translates to trying to rush PUGs through instances. But the Instance Noobs need time to acclimate to their surroundings. Practice makes perfect, and if this is their first or second time through they are going to make mistakes if they have to blindly rush instead of being able to take the time to truly absorb what is happening. Any skilled player, when confronted with new content, can analyze the situation and do a good job the first time through. But they do need that extra time to take in all of this new information. I'm not talking about a buff wasting exploration of every corner of the dungeon. Pausing a minute after a fight and another minute before may save several minutes of unnecessary run back time. You could even provide a guided tour for the Instance Noobs, making it a little more fun and less stressful for everyone. Also, clean up all pockets of trash, rather than leaving the "optional" groups to save time. Less trash around means reducing the potential damage a mistake can do.
Raiders are bad players too
In these days of paid server transfers, unknowns are not necessarily casuals and new guilds of raiders and wannabe raiders are popping up all the time. A lot of people play WoW like a full time job, but still can't play their characters in groups if their lives depended on it. There are the not necessarily casual, solo players who get to 70 by themselves and suddenly want to start grouping, but don't have any group skills: the hunters with butt-aggro issues and the rogues who pull before the healer is ready and the mages who want to AoE everything... the list goes on. There are also a lot of hardcore raiders who bring up alts to fill gaps in their guilds. They twink them out from the beginning and level up quickly without really learning how to play their classes. Then they come to PUGs with an elitist attitude and blame their mistakes on everyone else.
Can't we all just get along?
Regardless of time commitment, we're all humans playing this fun and time consuming game together. Both sides are being very judgmental. "I'm better than you because I don't schedule my life around a game." is no more of a true statement than "I'm better than you because I earned my Purples." Both sides are also extremely jealous of any development time spent on the other. There really is plenty of game to go around and no one's fun is more important or better than anyone else's (again excepting funsuckers). Wasting your time stressing about how "the other side" spends their time is not healthy either in-game or out. Nor is it fun. And it's all about fun.
Robin Torres juggles one level 70 Tauren Druid, multiple alts across multiple servers, two cats, one toddler, one loot-addicted husband and a yarn dependency. After years of attempting to balance MMOs with real life, Robin lightheartedly shares the wisdom gleaned from her experiences. If you would like to ask Robin's advice or if you have a story you wish to share, please email Robin.Torres AT weblogsinc DOT com for a possible future column.
Filed under: Analysis / Opinion, Azeroth Interrupted
Reader Comments (Page 1 of 2)
Tumples Aug 20th 2007 7:09AM
From reading this article, I'm glad I fall into the skilled casual category :)
Andon Todorov Aug 20th 2007 7:20AM
casuals are garbage when it comes to pve...pvp is what they are mostly good at, from my experience, form beta to this point
Willhaus Aug 20th 2007 7:28AM
@2 i think you missed the point of this thread....
Ghen Aug 20th 2007 7:39AM
@2
Your discriminating beliefs against casual players is garbage.
When I get compliments at the end of a 5 man stating someone could DPS faster and harder with me tanking than our guild's raid tank (both druids) I think that pretty much blows your statement out of the water.
Skill in a game has nothing to do with either raiding or time commitment. Robin found that out with last week's article and that revelation is the only reason this article exists :P
And now to Robin:
As a skilled casual myself, I don't go to BGs like you say and I don't bother with guild raids. Even the successful ones. I just don't have the time to raid AT ALL. You're getting closer to understanding the skilled casual players, but you have to drop the generalizations! There are good, crappy, timely, lazy, funny, dull, nice, and mean people in both casual and raiding categories. Everything you can say about a raider I could find a casual that fits the bill, but just doesn't have the time or desire to raid.
And as a defense to PUGs: Sure, the majority of WoW players that would join a PUG are not as good at the game, but there is a good amount of people that are. I've been in PUGs with crappy group makeup that zoom through instances without talking with no strategy or loot problems at all. You can't just lump all PUG players in one 'bad' group, just like you can't lump all casuals in that group.
Wats Aug 20th 2007 7:43AM
@#2 PVP requires way more skill, get a clue.
wnussbau Aug 20th 2007 7:51AM
*sigh*
Another attempt to place 8 million players into (this time three) categories.
Bearskunk Aug 20th 2007 10:18AM
From reading this article I'm glad to never play with you or your peers given your generalizations.
5: pvp in BGs only requires you to be present to get honorpoints and then gear. Same for Arenas really. And it's easier to get away with there than in raids.
Sarah Aug 20th 2007 8:09AM
You know these articles are like acid, they tend to upset everyone, and honestly they aren't based on any kind of facts, (where do you get your data? interview two people and call it good?). After seeing the complete blowup over the last one, this one nearly pisses me off more in its sad attempt at "seeing things from the other side" and again just perpetuates stereotypes that I have yet seen scientifically proven to exist (either through interview or survey with a large sample). Instead of sharing your ignorance with us to start another flame war, why couldn't you just let it go?
Phehon Aug 20th 2007 8:14AM
Skilled casuals FTW!!!!!!1!!one!!!
Reading this I'm not really sure which category I fit into: skilled casual or true-raider.
Being a fairly new Nelf 70 rogue, I just recently earned the Assassination Set (just missing the helmet). I dont have any purples yet tho, and people sometimes give me a hard(ish) time over that... Makes me wonder how fair that is, but meh...
However, playing the game I try to have a good a time as possible. This also means PUG-ing, and sometimes PUG-ing with players new to the particular instance. In that situation I toltally agree with the writer of this article!
@2: me thinks your experience is tainted, my experience definately says otherwise... "Then they come to PUGs with an elitist attitude and blame their mistakes on everyone else. " >>> this is you, isnt it?
Denniz Aug 20th 2007 8:20AM
@4 Ghen
[quote]
And as a defense to PUGs: Sure, the majority of WoW players that would join a PUG are not as good at the game, but there is a good amount of people that are. I've been in PUGs with crappy group makeup that zoom through instances without talking with no strategy or loot problems at all. You can't just lump all PUG players in one 'bad' group, just like you can't lump all casuals in that group.[/quote]
Maybe thats because your PUG members all done the instance a billion times... practice makes perfect... even if you don't have the perfect group.
Excellent article btw!
Ghen Aug 20th 2007 8:24AM
@9 and yet its still a PUG, hence my point.
Kaylek Aug 20th 2007 8:27AM
Now every casual player thinks they're "skilled casual."
Unfortunately, it's typically not true, and that's most often the case for those who specifically think they're skilled.
Dandy Aug 20th 2007 8:29AM
@ Sarah
Comments like yours are like acid. You tend to upset everyone, and you don't even base it on any kinds of facts. I mean, where are you getting your data? Read a few blogs and call it good?
I could go on, but you get my point. You once again bend over backwards to simultaneously decry and emulate someone else.
Dan Aug 20th 2007 8:43AM
what does PUG mean? :)
ThorinII Aug 21st 2007 8:36AM
From my experience there are two types of players. However, I call them casual and obsessed. :0P
Some ppl know how to play their toons and some don't. Some have been through certain instances/quests 100+ times and some haven't. When playing with anyone in any kind of group; PUG or otherwise just remember; we all had a first time doing whatever it is you're working on. A little understanding goes a long way.
I've been in PUGs that never even made into the instance portal. I've also been in PUGs that ran like well oiled machines. It mostly depends on the experience lvl of the players and everyone's ability to communicate helpful information. If you have 1 or 2 noobs in a 5 man it's going to take longer, but if everyone takes their time and makes sure the noobs are well informed you will make it without wiping.
It has nothing to do with weather the players are casual or obsessed. It has to do with something that I have found to be a rarity in this game, teamwork.
Goon Aug 20th 2007 9:28AM
" Quote: Everyone -- raiders, casuals, whoever -- signs up for LFG before they are ready to play. You do it too."
Personally disagree with above quote (been raiding since EQ>WOW etc), but by the by I found this an interesting read.
To me whatever available time you have to play the game there are people that have different attitudes that are no different from any other social walk of life.
For example:
Arrogant - that would be the people that rush through and whine about their PUGs. (I wish we'd come up with this guild name first by the way, I think it's very good)
Kind - PLing people or grouping with people through some instance that they have done hundreds of times and explaining what to do and how it works and being generally nice to people that have less play time and don't know as much about the game as they do.
And so on...
Are all raiders elitist jerks in the true sense?
Nope.
Are all casual players crap?
Nope.
Can we split 8 million Warcraft players into two or three categories?
Nope - but let's have fun trying!
Keep writing, it's enjoyable to read - don't let the over-reacting posts get you down.
Love the over-reaction from a variety of posters.
Sylythn Aug 20th 2007 9:34AM
@6 - yes, I'd prefer to see an 8-million paragraph article displaying the personality of every one so that one is left out, misjudged or miscategorized...that wouldn't be unweildy to write in under 500 words...no, not at all.
Sylythn Aug 20th 2007 9:40AM
What I'm finding particularly interesting in these articles, and part of what's causing so much of the strife, is that the categories we all thought we were in...aren't. I always considered myself a casual gamer - but when you really analyze it, I'm a raider. I dedicate most of my evenings and parts of my weekends to a regimented schedule of raids. I'm not Nihilum hardcore, but I'm still a raider. On the other end of the spectrum, casual, which is where I thought I fell is more the realm of 'gamers' who play flash games, or pick up WoW for an hour and then go to something else.
Seems to me the old way of thinking was Nihilum = Raiders, Everyone else = Casual. When in reality you have hardcore and casual raiders, skilled casual players, and truly casual players.
Ghen Aug 20th 2007 10:04AM
@13
PUG stands for Pick Up Group. Basically it means you look for 4 more random players by either the LFG tool or various chat channels. It is a self-fed stereotype since good players won't join PUGs because they think only bad players join them. round and round we go ;)
dotorion Aug 20th 2007 10:07AM
I agree with Goon (#14)
I'm a pretty fresh 70 myself, but the raiders in my guild are great. They have been friendly and patient when taking me through instances, gradually 'training' me into getting to know the instances and their mobs.
Right now, I can take the lead of a group myself in some of them (done lots of SV for example so I know those mobs pretty well) training the newer 70s who've never been there.