Forum Post of the Day: Upgrade online with caution
by Amanda Rivera 
Sep 19th 2007 at 9:31AM
If you are among those who have not yet purchased the expansion, you might want to hold off from ordering it online. According to a recent forum post, some customers are having a bit of trouble when they attempt to buy The Burning Crusade through Blizzard's website: a bit of trouble in the wallet to be specific.
It appears that the website is having issues completing orders, but is totally fine with charging for them, sometimes multiple times. The blues offer suggestions on how to deal with the issue, ranging from contacting your bank about the multiple charges to clearing your internet cache or even trying a different card. This still leaves those who previously encountered the Error 202 in the lurch, so-to-speak, without much in the way of assistance.
Have any of you encountered this problem? It would seem to me to be a pretty big deal, getting charged like six times for a game that you don't even get to play. Do you have any suggestions for how to deal with this?
[thanks Matt]
Filed under: Blizzard, The Burning Crusade, Forums
Reader Comments (Page 1 of 1)
Piers Sep 19th 2007 9:53AM
I didn't have any multiple purchase issues, but about 2 minutes after paying I received a phone call from my bank just confirming that it was me making the purchase and not someone who has stolen my card.
Maybe it's a similar problem
Jared Sep 19th 2007 9:50AM
Getting charged on your credit card more than once...
http://www.ftc.gov/bcp/conline/pubs/credit/fcb.shtm
Toti Sep 19th 2007 10:55AM
I put the information of my credit card for my subscription paying method, it was all ok, but when i tried to put it to upgrade to BC the web page told me that the credit card number was invalid, numerous times. Anyone with the same problem?
Alexis Dec 3rd 2007 10:24PM
Hey, my english is bad but i need some help from u... i had the same trouble about the "invalid credit card number", pls tell me what did u do exactly... Thanks
Grimmtooth Sep 19th 2007 11:14AM
Purchase direct @ Amazon.com ftw. Even costs less, and I've only had one problem with them - and they resolved it completely to my satisfaction.
I understand the allure of instant gratification and all, but let's face it - something as big as TBC is not going to be instant no matter how fat your pipe.
Erica Olson Sep 19th 2007 12:04PM
If you get multiple charged, inform Blizz that they'd better give you your money back immediately or you're going to get them for double billing and theft as well as fraud.
If the game doesn't work after you pay and download, tell Blizz they'd better send you a disk immediately or you're going to sue them for theft and fraud.
They'd also better give you some free time for your hassle as well.
Can you say - class action lawsuit?
Acceptable Risk Sep 19th 2007 12:07PM
This isn't the first time it's happened, as I recall. Weren't there similar problems with upgrading from trial accounts to full accounts when they started that?
Unless you're completely housebound, I'm not sure I see the advantage of upgrading online. They don't charge any less for it and if you're downloading the client, it's more than likely going to take less time to go to the store and buy it.
Erika Sep 19th 2007 1:01PM
I had the same problem and i ended up just going to best buy and getting it. It took blizz a week to cancel everything out.
Izakhar Sep 19th 2007 9:33PM
This has been a problem since they started selling the digital version of the expansion, and since then there hasn't been an official response/post, not even to say they're working on it.
Giro Sep 20th 2007 1:38AM
Oh man! i tried to upgrade today and had the same problem as Toti, the "invalid credit card number" message, sad i didn't found this post before, i hope they don't charge me for the tries :S /cry
Giro Sep 20th 2007 2:01AM
Me again, i was so mad 'cause untill a couple of minutes ago had the same "invalid credit card number" error message that many people had. But i just did what the other guys in the blizzard forum suggested:
- Zip code = 4 last digits of your CC
- Clear CC number field and re-type it
- Type Security code
And good to go, it worked!
i just hope that the earlier tries dont become charges!! :S
Feng Jianda Nov 27th 2007 9:16AM
I just got charged $269.10 for Burning Crusade Online Upgrade... 9 upgrades and all charged but none upgrades done... Emailed them and they've not responded. Was wondering if this would turn out in court...
Hellbat Nov 27th 2007 9:15AM
Is there a difference between the Online upgrade for TBC between the American site and the European site?
I'm not able to get the enter your card details on the European site, only gives an option to download and enter a key from a purchased copy.
On the American site I can not login with my normal WOW account ?
Hellbat Nov 28th 2007 5:43AM
Ok, so let me try again, is there anyone on this forum that actually registered on a European server, that have been able to do an online upgrade?
Forget about duplicate charges etc..... (I want to know if you were able to do it online - or not - European only please .....