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2-15-2008 @ 9:41AM
Having been hacked before myself, I fully understand what you mean about the curt and unhelpful replies from customer support. For those who've never been hacked before, believe me when I say this step is infuriating because Blizzard's entire position is that it's *your* fault you got hacked and treats you like the criminal, not a victim of a crime. *You* must have given your password out, or *you* must have used a powerlevelling service, etc. Bullcrap.Frankly, I'm amazed at the amount of sympathetic posts you're getting here; usually the response is something along the lines of "you must be really stupid to get hacked...l2security!". Of course the irony here is that even security-savvy people are getting hacked; I was reading an article about hackers switching DNS settings on the local computer to use legitimate URLs to point to bogus sites used to capture credentials. You would never know or suspect anything was wrong until the damage was done.FWIW, I got about 90% of my stuff back; the biggest thing I lost was my vanity pet whelpling. But it took almost a week and a half for this to happen.-Alys
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