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3-12-2008 @ 9:22AM
"Blizzard is extremely vigilant about forum violations and spares no one from reprimand..."Except that they aren't. I'm a long time reader of Blizzard's WoW (and many other) forums. Their forums are barely moderated. How many of the multitude of folks who posted bragging threads on the druid forums after the lifebloom and arena set nerfs were banned? How many of the hate mongers and homophobes who frequent those forums are banned? I don't know the answer to those questions, but that's the point. Blizzard doesn't respond to their customers. Let us know you are dealing with forum violators. Check out the WoW Europe forums. Spam and Grief threads get locked out all the time there - and not just in the general forums. You see Blue posts all over their class forums. Those CMs TALK to the customers. The US CMs don't. In the past the ones who did have been extremely abusive (ahem, Tseric).Blizzard has these wonderful forums that they could use to communicate with us, but in large part they don't. We post constructive feedback and are ignored. We point out bugs that are ignored for years (ie, Feral Range Bug). I don't know if Megatf deserved his forum ban and I won't speak on that. I think perhaps Blizzard made an example of him because of his high arena rating - they knew people would notice. Banning him seems inconsistent when they don't ban so many others...
3-12-2008 @ 10:55AM
You make a wonderful point. As someone who has staffed and/or moderated a number of popular forums before (including one with several hundred active members), it's very important to maintain an active and visible presence on the site you're overseeing. As demonstrated by the EU CMs, this means posting frequently and having disciplinary actions be visible - as opposed to deleting threads and having no trace remain. This accomplishes two things. One, it demonstrates that staff is active on the forums and are probably reading everything you do. Lurking in the background and performing their duties without definite evidence leaves people with the impression that no one cares or is doing his job. Second, it establishes through repeated incidents a standard of what is acceptable content and what is not. This helps to not only allow people to learn what is likely to receive negative reactions by moderators, but it also ensures that staff maintains consistent standards because past examples can be easily, quickly, and clearly located for comparision.
3-12-2008 @ 7:58PM
I find both these posts rather ironic, partly because Blizzard did infact respond but mainly because you seem to suggest that the forum CM's aren't acting fairly - when infact they would have been applying unfair favoritism if they had let crimsonlocks get away with abuse, that would have landed anyone else a ban, because he has contributed good in the past.The whole tribute to the european CM's is neat, I'm an avid user of the european boards and I much like our CM's - but I also very much doubt they would have handled this differently. At least I can't think of a single time where our CM's have responded to a temporary simply because the community demanded it. And how can they?There are forum rules and they apply to everyone, and crimsonlock left blizzard no choice when he broke them in such a verbal manner.
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