Skip to Content
4-14-2008 @ 2:28PM
My question would have to be why it took so long for the GMs to figure it out anyways. After so many petitions, one would hope that the customer support team would attempt to "go the extra mile" to help and in doing so find what the posting GM did. I understand that it may have took a lot of extra work to get all of that information but it makes me questions how far the in-game support can/will really research issues.
4-14-2008 @ 11:08PM
considering the amount of petitions the GMs receive during the course of any day, i can understand the simple 'we have no logs of this purchase, sorry' response. it should have ended at that, as the original poster is obviously trying to scam the GMs out of 5000g for the riding skill. i'd rather them take a few minutes to at least look and see that no, he hadn't bought the skill (which they did) than spend the time the GM on the forums had to spend in order to find out the information. .... at least that way, legitimate petitions can be seen and addressed before we all are allowed into Northrend.
4-14-2008 @ 2:44PM
Actually it's very likely that the first line of people you get when you petition in game do not in fact have access to things like guild chat logs from months ago.Not sure how it is at Blizzard, but back in the day with SOE there were about three or four "ranks" of GMs, and the early ranks (first people you heard from usually) couldn't do much at all other than move your problem up, answer basic questions, or tell you it was something they flat out don't handle.
4-14-2008 @ 2:48PM
It's not as if this was their only ticket over the course of the months....A squad of them can't drop everything and look into one jerks attempt to scam them.I bet Auryk was having to do a lot of this research on the back burner. Or maybe he was doing it on his own time just to get the guy to stop whining...
First time? A confirmation email will be sent to you after submitting.
Members enter your username and password.
Enter your AOL or AIM screenname and password.
Please keep your comments relevant to this blog entry. Email addresses are never displayed, but they are required to confirm your comments.
When you enter your name and email address, you'll be sent a link to confirm your comment, and a password. To leave another comment, just use that password.
To create a live link, simply type the URL (including http://) or email address and we will make it a live link for you. You can put up to 3 URLs in your comments. Line breaks and paragraphs are automatically converted — no need to use <p> or <br /> tags.