considering the amount of petitions the GMs receive during the course of any day, i can understand the simple 'we have no logs of this purchase, sorry' response. it should have ended at that, as the original poster is obviously trying to scam the GMs out of 5000g for the riding skill. i'd rather them take a few minutes to at least look and see that no, he hadn't bought the skill (which they did) than spend the time the GM on the forums had to spend in order to find out the information.

.... at least that way, legitimate petitions can be seen and addressed before we all are allowed into Northrend.

Actually it's very likely that the first line of people you get when you petition in game do not in fact have access to things like guild chat logs from months ago.

Not sure how it is at Blizzard, but back in the day with SOE there were about three or four "ranks" of GMs, and the early ranks (first people you heard from usually) couldn't do much at all other than move your problem up, answer basic questions, or tell you it was something they flat out don't handle.

It's not as if this was their only ticket over the course of the months....

A squad of them can't drop everything and look into one jerks attempt to scam them.

I bet Auryk was having to do a lot of this research on the back burner. Or maybe he was doing it on his own time just to get the guy to stop whining...