Why say raid leaders have to be the one to chew someone out? Hasn't anyone ever heard the saying Praise in public, correct in private'? We've managed to keep raiding (at about the same level as the OP) since the good old ZG/MC days, and I've heard folks yelling at other folks on TS or in chat ONCE, and that person was asked to shut up or leave.

Firm, yes. Mean, no. You can tell anyone how to improve without demeaning them. Heck, I've gkicked members without demeaning them. You want to find someone with the knowledge of the instance, the understanding of different classes, the will to put in research time, and the MATURITY to keep his/her cool.

It sounds to me like the OP has that sort of guild. I agree that promoting from within is the way to go. In the short run, let the GM keep being RL for ZA. Farm Karazhan and draft folks to try leading the raid. It will be a way to ease folks into the position. You may find people who want the job aren't tempermentally suited, and those who might start out reluctant end up loving it. Once you get some folks who are capable and enjoy it, move them up into a rotation for ZA with the current raid leaders. Soon enough you will have one or more good raid leaders who are trained.

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