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7-26-2008 @ 11:28AM
I think everyone is overlooking one very important aspect of this situation: This hack required a very large investment of time and effort on the part of the hacker. Why, exactly, would an asian gold-farming operation invest the time and effort in calling Blizzard Customer Service and getting an authenticator removed? Why wouldn't they just skip that name on the list that their keylogger harvested? Was she bragging in the trade channels about how she had ten thousand gold or something? If not, I'm not buying that the proceeds from her gear would net enough money for hackers to expend the time and effort they did to get into her account.Sorry Mr. "GM of the guild of the woman who this happened to is a member of", she may live alone with a bunch of cats, but apply Occam's Razor to simple investigative procedure: since the effort/benefit ratio was out of whack in regards to in-game gold, it is reasonable to conclude that there was a motivation at work beyond simple profit motive, and it was probably personal. And with the motive most likely being personal, this was probably perpetrated by someone she knew and who had fairly easy access to the required information.If people want to blame 'big, bad Blizzard', then blame them for having requirements to remove the authenticator that are too weak. Either they aren't detailed enough, or a customer service rep can override them too easily, but aside from that, I think it's pretty clear that responsibility for this can be laid at the feet of the account holder, as usual. (Oh, and crackpot theories about Blizzard's databases being hacked don't count. Trust me on this: if hackers got into Blizzard's DBs, they wouldn't be harvesting gold from players, they'd be using their credit cards and engaging in wide-spread credit card fraud.)
7-30-2008 @ 6:06PM
TBH I don't belive any of this actually happened, no gold seller is going to go to this much trouble when there are plenty of foolish insecure fish in the sea.And if I had annoyed a friend so much they wanted to put this much effort to get back at me, I'd hope they'd try and have my cards cancelled or buy stuff of ebay rather than make me have no gear on WoW for a week or so while it gets restored.Attention seeking victim who doesn't have an authenticator/didn't even get hacked sounds most likely, although if anyone would have all the details stolen to have an authenticator removed it's probably going to be the lady that lives alone with cats, and tells people this over the internet
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