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8-13-2008 @ 5:17PM
Tulipblossom, the issue is that the article, once again, ASSUMES (as in the case of the authenticator entries) that they know the source of problems without actually citing sources or even showing related professional insights into the process behind the scenes. Schramm says the site wasn't optimized beforehand without knowing for certain that wasn't the case... this more than likely (and I'm speaking from decades of ecommerce experience here) an issue of not anticipating the server load properly and little more. All of the points about poor communication, bad planning at anticipating the excitement, etc. are all valid. Making claims about their design and development and qa process is not.
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