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8-14-2008 @ 6:40AM
"Let me be the first to say that I think this is silly. Blizzard didn't do anything wrong in the first place. All of the jerks hitting refresh should have known better, and don't deserve to go in the first place."Thank you very much for pretty much calling EVERYONE who tried to get tickets "jerks." How very arrogant to have that sort of attitude and say who does or does not "deserve" to go.Blizzard is very much at fault here for not paying attention to their community to see that the initial response to there being another Blizzcon was so much more intense than last year. They did not pay attention, they did not anticipate the load, and therefore their systems and their customers paid the ultimate price.Network servers can be easily fixed, site and back-end code can be easily rewritten and optimized, but customer satisfaction and confidence in your ability to provide a product are much much harder to repair.That the president of Blizzard himself apologized, the company admitted their failings, and are even working on a small gesture to help make up for it is awesome. Blizzard certainly didn't HAVE to do this, they sold all the tickets they said they had, and while it would have reflected badly on the company, they would have recovered the bit of reputation they lost eventually. By doing this not only do they recover that much quicker, but they show that they really do care about their customers in a way that precious few other companies do.Please don't cheapen it.
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