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10-08-2008 @ 4:39PM
This just sort of happens in any company. It's probably not Blizzard's policy that is at fault, but rather an overzealous admin/GM that's deep breathing.It happens in all customer service companies; you get a few employees who dig a little deeper to see if something's really going on, and you get people that, for whatever reason (bad day, surly demeanor, spawn of the devil, etc) are just on some other page. That's probably what happened here. If this were a result of Blizzard policy, it would likely be a lot more rampant.Blizzard still has to take responsibility for its employees, but I'd say it's just likely one or two employees not quite doing their job proper that cause mishaps like this one.
10-08-2008 @ 4:47PM
The problem here is.. is another corrupt employee decides to ban for fun, this guy is screwed, because he already have a mark against him.And to tell the truth, not everybody have this problem. Only those who do not care about customer service.
10-08-2008 @ 5:48PM
You can always dispute it, which is admittedly a huge amount of trouble -- but I sure wouldn't let something like that go undisputed.However, I wouldn't say this is the act of corrupt employees... probably tired ones, or ones that are having a bad day, as happens to everybody. If you're at work, tired and cranky, most people won't work quite as hard as you would if you were well-rested in and a content mood. This is just something that happens.
10-09-2008 @ 9:27AM
It's not just tired people. I notice this at my work too. Some people just don't care and want to close the case as quick as possible, without any hassle, so they can go on with the next one. For the most part, it's just people switching off and becomes apathetic.
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