What Blizzard did right (and wrong) with the world event

The short answer? I think it did, but not without a few bumps along the way. This was certainly the most ambitious world event Blizzard has attempted yet, both reusing some of their old techniques (the Scourge invasion), some newer tricks (a special boss with extra loot, which they learned from the Horseman last year), and even some tricks they picked up from players. But there were certain issues -- the timing was just plain bad, and the event really fizzled out rather than finished with a bang.
After the break, we run through what Blizzard did right and wrong with the world event, and what we can expect in the future.
What they did right
- Immersion. We're going to be talking a lot about immersion in Wrath (in fact, stay tuned later today), but that's one thing this event did exactly right: no matter where you were or what you were doing in the World of Warcraft, the zombie plague came home to you whether you liked it or not. No one could ignore it -- even in the far reaches of Outland, Blizzard's world event showed itself. That's something you can't do with NPCs -- you can only make a growing, transforming, and ubiquitous world event by involving players, and the decision to do that was brilliant. In fact,
- Mechanics. Taking the Corrupted Blood plague and turning it into something official was the most brilliant thing Blizzard's done with the game, maybe ever. Here was basically an exploit that players found that ended up being so popular and interesting that scientists studied it, and rather than sweep it under the carpet, Blizzard made it one of their own mechanics, and then tweaked it into something that captured players' imaginations. Zombies have a rich culture behind them, and so whenever a player transformed for the first time, they didn't need a tutorial or coaching about what to do or where to go. The goal was clear: eat brains, and that's what most of us did.
- Diversity. The event started out with something as innocuous as crates in Booty Bay, and eventually steamrolled into a worldwide Scourge Invasion (complete with epic rewards) and a brand new boss in the game's most popular instance and cities under siege. Blizzard threw everything and the kitchen sink into this event, and there were no shortage of ways to get involved, whether you wanted to fight Scourge, become a zombie, or watch Thrall and Garrosh throw down.
But as awesome as the event was, it obviously wasn't without problems.
What they did wrong
- Timing. If this event really did unfold the way Blizzard planned it to, then they planned it wrong. The zombie attack ratcheted up at a dizzying pace in just a few days, and then disappeared forever. The Scourge Invasion dragged on, so much so that at the end of it, the Scourge really had taken over Azeroth -- no one needed any runes any more so the map was full of purple skulls that no one cared about. On one of our podcasts, BigBearButt said the most insightful complaint I heard about the Zombie event: it wasn't that casual players didn't like the zombie event, it was just that they didn't have a clear indication of when it might end, and the thought of being bothered out of questing for weeks or even a month until Wrath was what caused the most complaining. I don't disagree -- if Blizzard really did have a schedule to follow (and didn't cave to complaints, as they say) then that scheduling was terrible.
- Lore. Could you tell someone the story of what happened during the world event? "Some crates appeared with strange symbols in Booty Bay, and then Putress was working on a plague cure and then zombies disappeared so I guess he found it, but then more zombies showed up, and then the Herald of the Lich King yelled something and we were in Northrend." Blizzard whiffed it completely on the lore of this event -- who put those crates in Booty Bay? Where was the long questline where we trace the shipments back to someone up North, an old friend of the Lordaeron royal family? What exactly did Putress come up with and how did he distribute it? The Thrall fight was awesome (and it's funny that he thought of Jaina), but where was the Alliance scene? And where the hell was Arthas -- there's a ton of poetry in the fact that he (or whoever) used plagued grain to turn players into zombies, but all we got were a few strange yells from his herald. He'll be in Wrath plenty (I just ran into him last night, actually), but if he really did bring all of this about, you'd think he'd personally show up and take credit for it.
- Permanence. This is where Blizzard's event really fell down -- there were a few days of craziness in there, where it seemed the World of Warcraft really had changed, and then, like an old television show, everything went back to normal again. Right now in Warsong Hold, they're talking about the "razing" of Orgrimmar, but if Arthas thinks he really razed the city, then he needs to look up the definition of razed. Blizzard isn't afraid to delete content, and we've sure got enough to destroy (who really needs Darnassus?), so why didn't they pull the trigger? There are tons of towns in Northrend that have been destroyed by the Lich King's forces, but he couldn't find the power to actually destroy one of our own? The world event was epic, but not epic enough to change the world, and that's a shame.
What they can do next
Despite the issues and the stop-and-start feel of the world event, I had a great time, and a lot of players did, too. Blizzard really is going above and beyond with MMO gameplay lately, both in the world event and in the expansion -- no other MMO company is playing with the kinds of mechanics and ideas that Blizzard is tossing around, and that's awesome.
But a future world event will pick up where this one left off, and go beyond. The mechanic of having players affect players is brilliant, and the idea of a temporary third faction worked very well, so that's definitely an idea that could be reused, in a different form than disease. And mixing that with established ideas, like the Scourge Invasion or the AQ War Effort, makes for an activity that can get everyone involved no matter who you are. But for a future world event, Blizzard needs to mix that in with the lore that they've already established -- use questing or even phasing, as they've done in Wrath already, to bring a bigger story into the picture effectively, and put some real meaning behind the chaos that naturally ensues from pitting player against player.
Finally, they need to change the world, permanently, and not in a way we would expect. World events are usually accompanied with new content, obviously, and we all knew that at the end of this event, we'd be headed off to Northrend. But if they'd mixed that in with a real razing of Orgrimmar, or part of Stormwind permanently taken over by the Scourge, or Darnassus falling to the Nerubians, we'd all get a much better souvenir than even the Arcanite Ripper: we'd walk by the fighting in Stormwind or the rubble in Orgrimmar and say, "I remember when those streets were full of innocent citizens, before the Scourge made their terrible mark on this land. Arthas has to pay."
This was the biggest world event Blizzard has ever tried, and it seems like a player favorite already. But they did stumble a bit -- hopefully, the next time our World comes crashing down, Blizzard will make the experience even more epic.
Relive all of WoW Insider's coverage of the world event, from the initial zombie attack up through the Arcanite Ripper and the various bosses of the Scourge Invasion, down to the final attacks on Orgrimmar and Stormwind. Before we went to Arthas, he and his minions came to us!
Filed under: Analysis / Opinion, Events, Virtual selves, Odds and ends, Blizzard, Instances, Bosses, Wrath of the Lich King
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Reader Comments (Page 4 of 5)
Kalerfo Nov 14th 2008 4:06PM
Old towns are already staring to show how old they are.
Everything in the expansion looks just awsome but we still have to go back to old ugly orgrimmar.
Razing orgrimmar to the ground and burning it just to have it rebuilt later on would be a great way to also update it a bit.
Stormwind could also be updated.
I am not saying that every old town should be updated but this was the perfect chance to update some of those big important places that are still relevant.
Kermittheorc Nov 14th 2008 4:08PM
Exactly. Blizz doesn't need to rebuild the world, but it doesn't hurt to add a bit of spit and polish to the major traffic cities. Stormwind Harbor is a great addition. Org needs more than a new arena.
kworry Nov 14th 2008 3:25PM
I too wish the event had left a more lasting impression. Can you imagine if Ironforge had actually been overrun so all of Ironforge finally cleared Gnomer and IF became a new scourge instance and Gnomer the new capital?
Don't get me wrong, I know the amount of work to have done that would have been staggering (and not very practical), so I'm not actually suggesting that should have happened. It just would have been nice to have such a big event leave a scar somewhere on Azeroth.
Tenchan Nov 14th 2008 3:51PM
You consider "GANK THE BANKERS!" and "lolz i c ded ppl!" immersion? Kay...
Norm Nov 14th 2008 4:06PM
> You consider "GANK THE BANKERS!" and "lolz i c ded ppl!" immersion?
Yes, because (ignoring the annoying reasons people were doing these things) it had the same end result and inspired the same, chaotic, helpless feeling that an actual invasion should. I never thought ti was a problem, because I knew it was going to be very temporary.
I tried to enjoy it when it was happening, and it was VERY immersive, because you had no choice but to be immersed. Overall, the zombie plague part of the event was very sucessful at creating the kind of chaos they were trying to create, IMO.
But, yeah, there were a LOT of bodies! Made the fact that, in SW, there were happy children skiping and playing amongst the bodies quite disturbing!
Can O Beans Nov 14th 2008 5:17PM
Anyone else have a 250 stack of Necrotic Runes that they can't buy anything worth having with?
The zombies should have stopped dropping them when you got the 10 for your quest. The epics that you could buy with them were trash. Why even put them up there?
Chamual Nov 14th 2008 5:51PM
I think those epics were to help people that hadn't been raiding catchup a little gear wise and prepare themselves for Northrend... It's not like those free epics get replaced 4 quests in or anything..... oh...........
Well, at least it was easy to get a full set :)
fomtow Nov 14th 2008 4:02PM
Whats the matter blizz?
Scare of pulling the trigget?
Pathetic.
Danel Nov 14th 2008 5:41PM
To be fair, I'd be scared of pulling the trigget as well. I have no idea what one is, for one thing.
3drage Nov 14th 2008 4:06PM
I'd also like to add that even though I took part in the skull/crystals I had no idea about the crates in BB until I just read above. And by the time I heard about the attack at Org, the servers were down for an entire day and the event was over. Even though I was logged into the game and playing, I had no idea that any of that was going on. I feel robbed out of a memory that I should have been a part of.
Angelyne Nov 14th 2008 4:10PM
I agree with almost all of the comments here. And the discussion is refreshingly free of QQ'ers complaining about how the event prevented them from joining a BG or selling their stack of herb on the AH.
The zombie event was incredible. I absolutely loved it. Not so much for the mechanics of it. There was lots of room for improvements there. I hated that if you were not a paladin or priest you basically had to fight hugging the healer. But despite the many drawbacks, what I loved about the event was the immersion aspect. I just love LOVE how it turned everything upside them. How suddenly you weren't safe anymore. I remember one occasion where I landed in the Allerian Stronghold, only to find that it has been completely taken over by zombies. There was no NPC left, nor any players. The place was a wasteland.
By contrast, the rest of the event felt dull and just same old same old There was no immersion factor. Just more static quests and static mobs.
In retrospect, if i was running the event, I would have changed the timing to be closer to the expansion. I would have included a few NPC's to explain the situation to players and involve them in finding the cure. Some kind of world-wide quest turn-in. To shut up the whiners, I would have created a couple of safe zones for the party poopers who did not want to participate. Maybe Darnassus. It could be explained away as Elune's influence in her own temple. I'd have found a way to involve the low levels, like maybe a special long-range weapon that could hurt the zombies no matter what level you are, and making zombies players the same, no matter what your level is.
After the cure is found, after maybe a few days break, the invasion would have started in earnest. With the Lich King minions pouring in the cities and setting it aflame. It would have been like the zombie invasion without the disease. Just hordes of npc's attacking. Then some kind of culmination with the King rallying his troops and beating back the invaders with the player's aid.
It was sort of like this but with the timing all off and not enough player's involvement (apart from the zombie invasion).
Timing is essential. It's critical in comedy, it's critical in movies. If you don't get it right your joke flops and so does your movie.
This is what happened here.
Irshalthra Nov 14th 2008 4:23PM
Imagine Orgimmar and Stormwind are TRULY razed in this event. They are demolished and NPCs have no buildings to sell their wares. Players need to donate some commodity such as "Fress Spider Ichor" (name your item) similar to the cloth donations to rebuild. Each server would rebuild at their own paces, but cannot use it until it is rebuilt.
Overall tis true - there was no permanence to this world event and that should change next time. I loved the zombies and the invasions, but zombies too quick for me and invasion too long.
Myria Nov 14th 2008 4:31PM
If the zombie thing had respected the flag system there probably would have been only a microscopic fraction of the upset it caused. The only reason I can think of for not doing so is that Blizz has no clue that 1/3 of their playerbase are mindless arses and most of the other 2/3rds roll on PvE servers to avoid them, or that Blizz knows and thought giving griefers free reign for a week was a really fun idea.
Honestly I can't decide which possibility is scarier.
Beyond that, there wasn't much to discuss. Free purples for a day or so, then ignore the floaty things because everyone got what they wanted so who cares? Add in the most considerate and least destructive "razing" in history, and you have a non-event that will quickly be forgotten.
Norm Nov 14th 2008 4:50PM
> thought giving griefers free reign for a week was a really fun idea
Was it really a week? I remmber excitedly logging in for a few days to see what crazyness was happening now, and then, all of a sudden, it quit. It wasn't very long, at any rate.
The more I think about it, the more genius I think the event was, since by involving the playerbase, it naturally scaled with the server. It also allowed the players to temporarily controll a monster, as a monster, creating an interesting and intelligent enemy that made some interesting decisions about how it attacked towns and what it attacked inside those towns to create as much chaos as possible! They could never have coded NPCs to be as effective as player controlled zombies were.
I'm confused that people are complaining it was disruptive, or that it involved everyone. It was supposed to. It was an invasion. No one just gets to sit by and watch an invasion. It effects everyone. You don't get to, and should't be able to, opt out of an event like this. Especially since it was only a few days, go do something else for a few days if it really, really bugs you. Or, you could head out of the major towns and hide in the wilderness, which would be a reasonable way to escape an invasion.
But you'd be missing out on a really interesting event and a really fun time!
Danel Nov 14th 2008 5:44PM
What I don't understand is how mindless griefers managed to level to 70 on a PvE server. How did they retain their sanity without the ability to purposelessly gank others at all times?
Tomarus Nov 14th 2008 4:44PM
I've been avoiding posting anything about the World Event in order to avoid feeding the flame war of Pro-Zombie vs. Anti-Zombie, but I just can't hold back any longer. So, let's start with said Zombie Plague, shall we?
I liked the event, I liked the idea of the event, and while I didn't enjoy playing much on the Saturday of the event, Sunday made up for it. On my server (Farstriders-US) Saturday was a gank fest. You couldn't walk two feet into any town or city, regardless of size or location, without being turned into a zombie. There were a few brave and/or kind souls with their level 70s trying to keep the zombie population down, but they just couldn't hold them off. Sunday, on the other hand, characters that you only see in Trade Chat but can never actually see "in person" who are all level 70, geared out in T6 or Arena gear had apparently had enough of the complaining of their guild members. So, in a completely player driven event response, there was a huge contingent of level 70 characters of all classes holding down the middle of Orgrimmar in front of the bank for as long as they could. Being in Org when the announcement came over Local Defense that their group could no longer hold against the storm and was calling for a retreat from Org to one of the outlying cities was awesome.
The Scourge Invasion:
I wasn't around for the first invasion, so I don't have anything to compare this one to. I liked the Necropolises, and the necrotic runes; but I agree that something was off with that whole schedule. I've seen a lot of speculation that there may have been some magic number of victories against the Scourge that was supposed to queue the next stage of the world event, or specifically that the invasion from the necropolises was supposed to stop. I think what may have happened there is that:
a) once the magic number was reached, the invasion and razing of Org and SW were supposed to happen.
b) Blizzard didn't accurately predict the response that they were going to get for that part of the event. I know on our server we had well over 100 victories when 3.0.3 went live, and then suddenly, Thrall was missing from his throne room, he respawned about 20 minutes later (sound familiar?), Blizzard did some rolling restarts and bam! back to 61 victories. It was almost like they weren't ready for the event to progress at that point, so they pushed back the victory numbers.
c) By the time that reset happened, everyone had more than enough necrotic runes. Heck, I still have 42 of them sitting in my bank vault, and I bought everything I could with those except the consumables. So, no one was out attacking the necropolises and the magic number couldn't be hit a second time.
d) Blizzard, seeing that the magic number had failed decided to push the invasion out anyway. Unfortunately, because of the rollback and resulting lack of action taken, there didn't seem to be any connection between the two.
e) Blizzard may have intended to actually raze Org and SW, but remember that the day after the event began (when we would normally see a stage-up) there were massive problems with the server maintenance that caused a multi-hour outage, problems with character mail, and so much anger/frustration/anticipation that we rather effectively DDoSed the official forums.
So yeah, I'd like to believe that Blizzard had a better plan and just got derailed due to a few unfortunate issues along the way. But still, seeing a player driven group of characters standing in defense of Orgrimmar and eventually being so overrun that they were forced to announce that they were abandoning Org and could no longer guarantee the safety of anyone who remained behind was epic, I only wish the rest of the event could have lived up, or even come close to, the same level.
Syme Nov 14th 2008 4:43PM
I agree that the pacing of the event seemed off, but because so much of the event depended on the players, it would be difficult to judge how to pace it the first time you try something this ambitious.
The decision to begin the event with just a few crates mysteriously showing up was brilliant. From that point, however, how it spread depended on how many people became infected and how many people fought to contain the infection. I heard that on some servers everyone was trying to get infected, whereas on my server, zombies would often get stomped pretty hard.
The timing of the cure made sense from a lore perspective, if not a dramatic one. Arthas's initial phase to soften up the opposing forces was cut short, contributing to the failure of his invasion attempt.
I'll admit that the invasion phase did drag on a bit, but again, how to judge the length of time to give the players to grab all the runes they need? In my case, I only got enough runes for tabards for my 3 70s because the same thing happened that has happened at every invasion event on my server: after about 5 minutes, an Alliance raid group, flagged to prevent tab-targeting, comes along and grabs everything. So there was about a week when I didn't do anything with the invasion. But other people would have a different experience.
In the end, I agree the pacing was off, but I think there was little Blizzard could do about that while allowing an unprecedented degree of player participation in how the event unfolded. I look forward to their next attempt at this, when they put the lessons they've learned into practice.
Gimmlette Nov 14th 2008 7:25PM
It's a small nit to pick but King Wrynn was at the Stormwind harbor AND in the keep in front of his throne at the same time. Huh?
Had this been done better, he would have gone to the harbor to defend his city and left someone behind to watch his son. Bolvar suddenly pops up next to Wrynn and the two of them act like long lost buddies. I suppose that's plausible, but where has Bolvar been for a month? In guild chat, after posing this question and the fact that Lady Prestor disappeared at the same time, I had to rein in some of the more "interesting" comments, as we have minors in the guild.
There were places to go if you wanted to avoid the zombies but it was a very curious event.
Chamual Nov 14th 2008 5:00PM
The only thing I think Blizz did wrong was launch the event to early. The zombie invasion was over a week or more before wrath hit, with only a forgetable kara boss and a totally ignorable invasion into the SW docks (i assume horde had a similar).
By the time wrath hit it was all forgotten, it would of been much better to launch it later so we went straight from the zombie invasion to the boats taking us up north. All the QQers have probably stopped being angry about the zombie invasion ruining their farming and AHing, whereas before they really did have a reason to be pissed at the Lich King!
Antonia Nov 14th 2008 5:04PM
This whole thing was flawed, the event and the article, so much so that I'm going to waste time writing a really long post instead of leveling just like blizzard wasted my time with zombie murder and level 70's in level 40 zones. Honestly, the article should really be titled "What blizzard did wrong (and worse) with the world event," there really was nothing in it they may have gotten right. I hate to say it cause I love this site but this maybe the worst article I ever read on it and I really really hate to say that Mr. Schramm. Complaints abound coming your way folks, buckle up!.
One, is that it happened during most of Hollow's End and it made doing any thing for Hollow's End nearly impossible for any one, big or small. Hollow's End was shaping up to be hella fun this year and it got marred by zombies and necropoli.
The diversity comment is a joke since right after you state that timing and lore were downfalls of the event. Timing and lore would have a ton to do with diversity. More quests would lead to more lore and more things to do: diversity. Having more then 3 steps to their event would be diversity, not this 1) zombies 2)no zombies but necropoli 3) well no one cares any more lets make the ports of call for Northrend targets for a day. And that leads right into timing, a week for zombies, 2 or more for necropoli that no one cared for after the first day, then 1 day of fighting at the ports. It also lasted too long. Specially without any thing happening from the time that the zombies disappeared to the time the king of Stormwind decided it was time to go out after being there for only 2 weeks and catch a sea side view, not to mention he or his "nobles" would barely say any thing to us. There's no diversity in that what-so-ever. There's also no diversity in getting your corpse camped my a zombie from your own faction, in a major city, on a PvE server..
Immersion and mechanics wasn't worth having to wait 30mins for a daily quest giver to respawn in Shatt just to have him aggro the same idiot who killed him 3 times already who's also yelling "DON'T KILL ME OR THE ZOMBIES, THIS IS FUN!" just to get our gold. It wasn't worth waiting on the auctioneers to repop either. Talk about a world recession.
The whole bulk of the invasion being just a rehash of the original one for Naxx was disappointing all the way down to the fact the mobs dropped quests that ended up being the same stupid little things they dropped the first time.WHO CARES ABOUT FINDING SOME GUY IN SILITHIS THAT WILL NOT REALLY TALK TO YOU ABOUT HIS FAMILY OR ANY LORE AT ALL BUT SELL YOU FOOD YOU WONT BOTHER EATING?. Its just stupid that they'd even keep the loot table the same, it showed NO imagination. If they could make the whole zombie effect they could change a loot table, but no that was probably too hard, wasn't it?
Also what about now? people are off to Northrend to defend their kingdoms and the king or whomever else is right back where they were on their hidden seats of power.. No month long speech about how the people going to fight the war are the sons of nations coming together to bring the hammer down on Arthas. Hell, even one of bush's illiterate speeches would work; mission accomplished maybe? I could see Stormwind's king saying something to us about how we beat back Arthas' forces at the port so he must be gone completely, mission accomplished. I mean yea its not like we really SAW Arthas any way, for all we knew he was in a cave too..
The whole "crates in the cities" thing was completely unexplained and that caused it to be more of a mess that caused a bigger mess, like an oil spill that infects hundreds of baby seal. From things hinted at on THIS WEBSITE i half expected Putress to actually be behind it, using EVERY ONE as test subjects, and was only making a "cure" to make his BS look good. Thought, planning and good writing would have made that very plot twist make all of Azeroth stand on its head. But nope, we get a magical mystery cure and, thank the light, no more zombies..
Oh and yeah the argent dawn did a great job giving us goodies for fighting THEIR war then pulling out saying "welp, we cant help you with this, its too crazy here". Its like being a NATO country having to deal with the US. Where was Tirion during this? He grows a big set to come out of hiding face Arthas himself in the DK quests in his T6 but cant come out and help us fight very things he was trained to fight? What they hell was he doing, raiding Illidan to be sure he was ready for Arthas? Dude doesn't need to lead us then if he's an elitist raider, he should hide in his hut with his horse and his memories.
Oh and it really really wasn't worth the lag either. I like how you didn't point that out at all.. Your server must be real nice then if you couldn't even passively mention it as a fault.
Any one want to point out that the special boss in Kara was by far the worst boss ever in the game? No? Well I will! And not for what he was, or the quest to kill him, but for the fight itself. I'm REALLY happy casters have to stand in one place to cast cause I'm sure Blizz had fun watching them all die/not be able to play their rolls. And when we just finally got to a point where we can kill him regularly, pop, he's gone forever. And while the bat, and its being lootable by every one, was an awesome touch, having him only drop one 2h axe that not every one could use was SUCH a joke. Again, no loot table. And screw badges, I didn't just get blown up my randomly spawned red orbs just have to pay a 10g and up repair bill for badges and have him be healed!
One final thing. They can't do a event that will "change the game forever" without ripping apart most of the game. There's no phasing in the old world, there's no way to make the level 1-70's not be able to see the destruction of a event and still make the quests to get sally so-and-so's prized cheese make sense. Your "deleting content" comment was completely unfounded and unthoughtful, your talking about rehashing whole cities just because of one few week long event that in a few years no one will really remember. Remember the building of SW's port? Yeah it was "being built" by the same dwarfs for a while and not a scratch or dent was made on that wall, then one patch comes and POOF we have a fully functional port. They couldn't phase it, they didn't even incrementally place new scenery. If they wont do that do you REALLY think they'll rebuild whole cities to show you the effects of war?
On a completely unrelated note, and I will be kind enough to point out that it isn't quite related to the bulk of this post, if your "deleting content" comment was really about what was linked and your still peeved about the fact that they took out a quest line that was super long and their current leveling practices had you out level before you could even do it, and had you fighting a woman/dragon that Wrynn would obviously smell from a mile away, let alone let her continue to stand next to his son then you really need to step back and look at what your saying. You talk about wanting lore, but when they give you pretty good reasons why that lore wont work any more you choose to completely ignore their reasons, yet when they ADD lore and it makes no sense at all you're all for it and have no questions it will be for the best. I'll agree they need to have some reason to go after and bag her head at all now, other then an achievement, maybe a shorter line just to kill her with no attuning involved, possibly still involving the blue flight, but otherwise if she were there we'd have Wrynn soloing her every day, since he's just so bad ass, without the help of any guards like it used to be. She'd have to be 20 levels below him to even have her being 63 or whatever in her little across the frick'n world cave any way. Also wouldn't that be prime time for the horde to show up to kill him? think about that.
Either way, and here's the point of this portion of my rant, your displeasure of this off topic "thing" wouldn't be any where near our eyes as readers, but shipped directly to blizzard like the rest of all of our unheard, unresponded to, complaints.
Over all though, the event was really a failure that didn't start well or end on any note let alone a positive one, I don't see how any one could salvage any silver lining from that.