Spiritual Guidance: 4 different ways to diagnose your healer

Every Sunday (usually), Spiritual Guidance will offer practical insight for priests of the holy profession. Your host is Matt Low, the grand poobah of World of Matticus and a founder of PlusHeal, a new healing community for all restorative classes. Today Matticus checks out common problems healers run into that stall them from being effective.
Every healer in their life time will experience a situation gone bad where they try to figure out what went wrong. It usually goes something like this:
"What's the problem?"
"Lack of heals."
"Okay, more heals please!"
If I had a copper every time I heard that phrase, I would have enough for a mammoth by now. After every wipe or death, the first person that gets blamed is the healer. Big props to all of you right now no matter what class you are for sticking through it and helping your friends, guilds and raids out. I know I put up with a lot of stuff when crap hits the fan.
As both a guild and a raid leader, I'm in a fairly unique position where blaming the healer is not the first thing that comes to mind (since I am a healer). That doesn't mean it never crosses my mind. It just means I have to evaluate the situation from a macro perspective.
Let's put it this way. I could brute force an encounter and do nothing but madly dump Circle of Healing to counteract the heavy incoming damage.
Or I could note that melee players are standing in a void zone and ask them to move.
In any case, I'll discuss that another time. Today's post, I'm going to make a fundamental assumption: That the problem is your healer and you don't know how to fix it.
90% of the time, a healer will be doing their best to keep you alive. For whatever reason, there seems to be an inherent belief that healers want the group to do bad and are intentionally trying to bring you down.
How the heck is wiping the group "in my best interest" as a Priest?
It defies logic. I know I'm not holding myself back when I'm trying to keep up my party or raid. I want to see the boss down just like everyone else. So please don't believe that we're trying to screw over your group by deliberately not healing.
Problem: Not enough spellpower
This is the main problem you'll face. For the new healers that switched from DPS, let me illustrate a concept.
As an Elemental Shaman, if I don't have enough spellpower, I can compensate with extra Lightning Bolts. It takes me longer to do 200000 damage if I had 1400 spellpower compared to 1800.
But as a Priest, if I don't have enough spellpower, it's a lot harder to. Tanks have a certain finite amount of health. If I don't have the power to push them back up, the next hit or two could kill them. The damage in is overall greater than my heal out.
Solution: There are a wide variety of consumables to increase your spellpower. I'm assuming that you're not in a raid and that your gear is already fully enchanted.
These are all examples of temporary ways to increase your spellpower. Every little bit helps. Remember you can have either the flask or the elixir active. You can't take both.
Problem: Not enough mana
Is your healer running out of gas in the tank? There are going to be encounters where it will be a race between the damage output of your group and the mana of your healer.
I remember participating in a group where there were 2 players below 1000 DPS on the boss and we had a lot of trouble getting him down. There's only so much time I can buy the group. There are sometimes when a Priest is going to be stretched to the max and there is literally nothing more that can be done.
Solution: Aside from the usual Mana Potions and regenerating cooldowns, there isn't much. Try these out:
Problem: Environmental
When I put up environmental as a problem, I'm not referring to global warming. I mean there are certain parts of an encounter which can lock us healers out of doing our jobs.
An example of this would be Loatheb's Necrotic Aura. That locks us out but we healers have to work around that. Any type of a stun or a silence can easily nullify a Priest.
Solution: Identify what exactly is stopping your healing and how you can prevent it. Can the spell or ability be "line of sighted"? Can the debuff be removed by another player in the party? Can someone else take over healing temporarily until you're free?
Let's take a look at another example. Maexxna has a Web Wrap ability which immobilizes and prevents players from doing anything. Using Deadly Boss Mods (or BigWigs if you prefer), I have a pretty accurate idea of when the next Web Wrap will hit. With about 3 seconds left, I'll put a Power Word: Shield on the main tank along with a renew. Other Druids in group know to also stack up their Lifeblooms and other HoT spells on the tank to ensure that he is getting some healing.
Unfortunately, the diversity of the game means that there is no catch all answer. Your groups have to be creative in order to see what can be done. The best thing I can think of is to try to buy as much time as possible. Let the other players bandage or use a health stone. Give your healer as much time to get out of whatever condition they're in.
Problem: Spell rotation
This is straight forward. Determine what spells are being used and whether or not it is appropriate for the encounter at hand. For example, Circle of Healing is not a spell that should be used on Patchwerk.
Solution: Especially with the impending CoH nerf, it's important to not try to make a square peg fit into a circular hole. Your healer has to use the right tool for the right job.
If damage is being done party wide, it has to be healed party wide. If damage is being done mainly to the tank, use the efficient single target spells to get them back up. Using Circle of Healing constantly to heal one person is a big waste.
One more thing
Most healing problems tend to be a combination of the above. Use your head and don't lose your cool. Don't immediately assume the healer sucks or that all they have to do is heal more. It's often more complicated than that and trickier to diagnose.
Good luck and happy healing!
Filed under: Priest, Tips, Instances, Raiding, (Priest) Spiritual Guidance, Druid, Paladin, Shaman






Reader Comments (Page 1 of 4)
David Whyld Jan 4th 2009 8:08PM
"After every wipe or death, the first person that gets blamed is the healer."
Speaking from the viewpoint of the tank, no it's not. It's the tank that gets the blame a lot more often than the healer.
Although 99% of the time, the fault is usually one of the dps dealers who shot the wrong mob, or nuked their own sheep/trap. Getting them to admit it, though...
Clevins Jan 4th 2009 8:30PM
tanks whine at dps and healers, healers blame the tank and dps, dps blames the healer.
Who gives a damn? Sometimes it's not any one thing, it's that the group isn't geared for the encounter etc. Whiny players who spend time trying to assign blame shouldn't run with people they don't know.
Dave Jan 4th 2009 8:35PM
There is a mod I use called big brother. Comes in handy when figuring out what went wrong in the cases you mentioned. It will tell me who broke the sheep and how etc.
DeathPaladin Jan 4th 2009 10:52PM
If the tank dies, it's the healer's fault.
If the healer dies, it's the tank's fault.
If a DPS dies, it's their own damned fault.
Piplup Jan 5th 2009 12:16AM
As a tank, i'm usually blamed by the healer when we wipe. A recent example in heroic HoL. The iron vrykul that do a poison spear on random people. The healer wouldn't dispell it and would just heal though it, being a low geared healer they couldn't keep me and the DPS up so the DPS died.
When a DPS asked why people were dying the healer said "Tanks not tanking right", even though I had the mob on me the entire fight and never lost it for a second.
Zrob Jan 5th 2009 2:19AM
Usually it's 50/50 on whether the tank or the healer get's blamed first.
Did a 25 man Naxx pug tonight and Patchwerk caused huge amounts of blame to get thrown around.
First the people who ran it didn't bother to explain any mechanics, just yelled at people for dying
Then they couldn't figure out who was supposed to be tanking when
Then I get accused of not holding aggro (sorry, if I have MD, Righteous Fury, Av Shield, Exorcism, Seal of Corruption and Judgement of light in it's current broken form going before Patchwerk even reaches me and a warrior can pull aggro with a white hit, I'll delete my toon myself)
Finally I think it's safe to put the last couple wipes on the healers, which I hate to do, but if the OT dies from hatefuls in less than 10 secs, something went horribly wrong on the healer side of things.
Ultimately I blame myself. I saw some names in the raid list that should have made me say "thanks, but no thanks"
Gothia Jan 5th 2009 4:14AM
Piplup
The mob was not turned away from ranged and the healer. You should always see your healer or better yet you healer should never see your backside. The fault of the wipe is your poor positioning of the mobs. The mob that throws a random poison spear if he does not have LoS on the healer or ranged. (I know you think this is B.S., but next time you do Hhol try it and you will see very different results. It is much easier to heal you if your healer doesn't have to worry about healing themselves.) Btw, Priest's can not dispell (cure) poison.
Rawrface Jan 6th 2009 4:44PM
@4
No, if the tank dies, it's the mob's fault. The healer just couldn't heal as fast as the mob was killing the tank.
If the healer dies, it's the tank's fault for not keeping aggro. (Or one of the DPS kills the healer while Mind Controlled for some reason.)
If the DPS dies, well, they shouldn't have aggroed everything in the first place.
"Usually it's 50/50 on whether the tank or the healer get's blamed first."
Hehe, that's a game between a friend and I. I'm a healer, he's a tank. So if the group wipes (which it rarely does :D), we both try to blame eachother first. It's really quite hilarious. It goes something like this.
Tank has died.
Healer has died.
(Now more rapidly)
Mage has died.
Hunter has died.
(The rogue vanishes while Hunter gets beat into the ground, only to be found and picked out of stealth the moment Hunter dies)
Rogue has died.
Tank and Healer at the same time: HEALER/TANK DID IT!
Shisho2k Jan 5th 2009 6:07AM
It depends on the mentality of the group. You're probably short sighted and have a narrow understanding of the game if you're blaming the wrong person/people if there is blame to go around even.
I was tanking once, and doing everything properly. The healers couldn't handle the encounter and I would get overpowered. Strangely, I was getting blamed in a passive way. Despite being overgeared, clean threat, and proper positioning, etc.
I know how to diagnose bad tanks, bad healers, and bad DPS. Being bad is a thing of it's own. Then there's being ill prepared (undergeared / poorly spec'd for the situation). Then there's not understanding the encounter. Lastly, mistakes are bound to happen.
People seem to lump this into blaming someone. Even if the person jumped into something and died, it's worth pointing out, but the reason is still a case by case verdict. They might of had their graphics details too low to see it, latency issue, a silly once in a while mistake, but it doesn't really indicate you have an actual problem or person that's bad and needs to be blamed for being a screw up.
Generally the failure is a coordination issue. It's just better to ask what happened (or didn't happen) when you raid wipe and it isn't plainly obvious why.
makkura Jan 5th 2009 8:21AM
Piplup:
'The iron vrykul that do a poison spear on random people. The healer wouldn't dispell it and would just heal though it'
It appears the ability you're talking about is:
Poison Tipped Spear - http://www.wowhead.com/?spell=59178
The spell is a poison which a priest cannot remove so their only option is to heal through it (as it will outdamage even an improved shield very quickly).
The tank blaming part, however, is quite accurate as I've seen it happen before.
Many people do not realize that some mobs ignore their agg table and throw random abilities out.
I give the following advice to just about everyone:
1. Know your role (ie: know all your abilities)
2. Know everyone else's role (that way you know what's going on at all times)
3. Know the mob's role (This is a varried and complicated one as it's per mob per instance and will take the longest).
steve Jan 5th 2009 10:44AM
Off-topic for comments, but on-topic for Matt's SP fixes and mana regen fixes --
- For spellpower, I would add tender shoveltusk steak to the list. Buffs for +46 SP, and the mats are easy and quick to farm in Howling Fjord.
- For mana issues, I would add Elixir of Draenic Wisdom to the list. Not a direct MP5 buff, but rather buffs +30 int and +30 spirit, so your mileage may vary depending on your class/spec. This was a BC recipe, so the mats are now pretty cheap in the AH on my server.
Eisengel Jan 5th 2009 3:47PM
@Dave
BigBrother is actually very useful. Once in a run I found I was breaking a Mage's sheeps with my AoE without even knowing she was trying to polymorph. We didn't have a CC target marked, and I never happened to see 'polymorph' come up on her unit frame since she would cast it just as I was finishing setting up my single target dots and was switching to AoE. The polymorph was also timed so that the mob didn't shrink down into a sheep and then pop back up, but for whatever reason the polymorph just.. canceled. If I had seen a sheep appear I would know I was breaking CC. The Mage didn't know why polymorph didn't seem to be working.
Our healer had Big Brother and told me my AoE was breaking CC... so I worked around it and our pulls got easier. Even if you don't wipe, you can always improve, and BigBrother is a nice way to spot problems people might not always know are there.
Random Cow Jan 4th 2009 8:16PM
When analyzing deaths, I first look to see if the person that died had to take the damage.
A tank, yeah they had to take the damage. The problem is probably not enough or incorrect healing. It could come down to the healing assignments, or be an individual failure.
The DPS class that dies on every other trash pull? That was damage they did not have to take, and should not be taking. Same with the people standing in the fire. In fact, they usually should *not* be getting healed.
Thander Jan 5th 2009 12:26AM
As a mage, agro can be very touchy.
Maximum DPS AoE rotation is Flamestrike->Blizzard over and over. However, I've been in many groups where the tank just doesn't have the experience or gear to hold agro. I pull agro and a lot of times end up dying because the tank doesn't see they lost one of them.
It usually only takes a few pulls for me to learn I can't do that in that group but its still somewhat annoying when other tanks in quest blues are holding agro fine during my AoE. I find myself having to hold back a lot of times even when waiting well after the battle has started. It doesn't help that hunters always top the meters because of their instant threat wipe Feign Death.
Tirrimas Jan 5th 2009 9:28AM
As ranged DPS (Hunter), in addition to dealing damage, I consider it my job to act as the tank's safety net, to catch those mobs that escape his aggro and keep those off the clothies. I may not wear plate, but I can take a few more hits than a mage or priest can.
If the healer dies, it's everyone's fault.
I accept that I'm last in line for heals - it's my job to carry my own first aid supplies and keep myself out of the line of fire as much as possible.
hold up Jan 5th 2009 11:47AM
All good suggestions, and I think analyzing a wipe is one of the more difficult things to do, especially in 25 mans with lots of things going on.
Was it a DPS standing in a void zone?
Was it a Healer not getting heals off in time?
Was it the Tanks positioning?
Another major one I found that seriously affects healers is: User Interface.
Whenever I see a guild app that asks "What add-ons do you use?" and I see a healer with Default UI or Recount only I get very VERY scared. Maybe they are really good and they don't need all those fancy tools that make healing so much more incredibly easy, but I doubt it.
But I guess that's more about a particular player and not the playstyle or gear reqs. I don't think any guild I have ever been in has accepted a healer with a Default UI.
HunterFromTheStart Jan 6th 2009 12:46PM
@Thander
Ok, it's very possible I'm going to stick my foot in my mouth, so take this for what it's worth. You say that ZOMG, "the Tank isn't experienced/Geared enough to control aggro." Paraphrased of course. So here's my problem. Isn't that the purpose of Threat Meters such as KLH (KTH?) and Omen? So in the end, no matter how badly a tank performs, if the Tank and the Healer can manage to the end of the battle without going OOM, Doesn't that make it YOUR fault that you stole aggro? Please, correct me if I am mistaken on how Threat works, or if, as it is possible, I misunderstood the post, but I read it as it's the tanks fault for not beating me in Aggro, bad tank.
sharkeater75 Jan 4th 2009 8:16PM
the spellpower solution is a bit off in my opinion.
granted armoried i"m at 1800 toss in innerfire i'm at 2k plus...
I could easily buff that to 2200 via chants gear swaps and gem changes, but it gimps me in terms of mana free insta cast heals, and moreso crits.
so I keep the spellpower down, and make sure I never miss an insta cast mana free surge of light proc, and a greater consecration greater heal. which crits.. lol
so... just saying don't judge your healers by spellpower, I can and have outlasted a pally GM to his dismay and topped healing. go figure.
Mykil Jan 4th 2009 8:30PM
You know, the whole "it's usually the DPSers fault" line is getting just as tired as the "blame the healer/tank" bit. There are awful players in all three buckets. Also, it's often very difficult to tell if the DPS pulled the mob because they were doing something stupid or if maybe the tank didn't mark things right or isn't keeping aggro, or maybe the healer doesn't have the mana or spellpower as discussed in the article.
Everyone can make mistakes, but it seems the scapegoat du jour now are DPSers. It's good to see articles like this, because honestly with the healing shortages and tanking shortages, when you run into an awful healer or tank, you feel like they have you at their mercy.
Evelinda Jan 4th 2009 9:19PM
Personally, i'm a big fan of that old saying "if the tank dies first, its the healer's fault; if the healer dies first, its the tank's fault; if the dps dies first, its the dps' fault"
obviously, it doesnt apply in all situations, but it almost always rings true. As someone who has levelled a tank, a healer and 2 dps to 70 (not all to 80 yet! :P), i find it pretty accurate...
I also find that usually the only time the dps gets blamed is when it IS the dps' fault, because they pulled an extra pack of mobs, for example... 9 times out of 10 when crap dps dies tho, they blame the heals, even if they die because they started aoe before the tank had aggro on all the mobs, or just dont bother to watch what theyre doing. However, this is usually just a minority! Most people DO know what theyre doing, its just a few people you unfortunately get stuck with in pugs who decide to play however they like, and then blame you when the results dont go the way they intended