@Siona

Blizzard did not create WoW out of the goodness of their hearts. It is a business. As such, they can either meet the needs of the consumers or the consumers will go elsewhere.

The real reason for the expansions was again, not done out of the goodness of Blizzard's hearts but to maintain and expand their player base for profit.

Now whether anger at Blizzard is justified depends on what they could do and what was out of their control. Things they were aware of and did not fix, or things they should have been aware of... these are things they are responsible for.

Things they had no way of knowing about? Those are not Blizzard's fault.

For example, while it may not be Blizzard's fault that WG crashed at the end of every game, it seems Blizzard can indeed be blamed for the failure to shut down WG when it was a known issue. The bug was not the problem. It was a poor response to a reported issue.

Blizzard has some responsibilities:

1) 11.5 million people +/- are paying Blizzard $15/month in exchange for a product.

2) This product is access to an online game.

3) In order for Blizzard to earn the money they make from the subscriptions, they need to maintain a constant level of server uptime. Failure to maintain this is a failure to provide the promised access in exchange for the money received.

Now when Blizzard fails to maintain the promised access, there are two possibilities: Either it is something they did or could have known about had they investigated, or it is not.

In the first case, Blizzard is to blame and customer anger is reasonable. In the second, it is something out of their control and customer anger is unreasonable.

So a blanket statement about those who are upset is just as unreasonable as a statement blaming blizzard for everything