Why you probably will never get a blue response

Question: How can I get blue to respond to my forum post?
Answer: You can't.
Question: Will I ever get a blue response?
Answer: No.
Answer: You can't.
Question: Will I ever get a blue response?
Answer: No.
One of the most consistent and annoying things about the forums lately are people begging for blue responses. It's reached a near epidemic level with the greater visibility of Ghostcrawler and sites like WoW Insider, MMO-Champion, and World of Raids reporting on everything he says.
Most of this blue begging, as I've come to call it, used to occur in the General Forums; bugging for a Neth or Drysc response to everything. The begging then migrated over to the Customer Service Forums, asking for someone like Belfaire to respond (I admit I'm guilty of doing that once or twice, but hey, it worked out in the end). Now the begging is centered around the Role Forums, pleading for a Ghostcrawler response like the world is about to end if the blue beggar doesn't get one.
For most people this pathological need for blue gratification comes from the idea that unless they get a blue response, they think their ideas and contributions don't count. Take for example the story of Little Jimmy and the Ritual of Summoning (that'd make a helluva good horror movie title too, by the way).
Little Jimmy is the first person in the world to post that Ritual of Summoning has a cooldown, asking if this is an intentional change or not. A bunch of people reply saying it's a bug, but no blue response. Little Jimmy thinks Ghostcrawler must have not seen his post, so he bumps it and starts to blue beg.
What Little Jimmy doesn't know is that Ghostcrawler saw it right away and is already busy at work getting a fix going. But because Little Jimmy didn't get that coveted blue icon next to his post, he now feels as if his posting on the forums is worthless. Thus Little Jimmy enters the spiral or self doubt and low self esteem. Little Jimmy grows up to be Big Jimmy and uses these ill feelings to start a life of crime - one that will lead to him dying in an orange field while playing with his grandson. Ogooity boogity boo.
However if Little Jimmy had just listened to Ghostcrawler and even Nethaera when they say time and time again that a blue response to a post doesn't matter, he might have avoided his Godfather-like demise. Blizzard folks say time and time again that Ghostcrawler and his team read all the posts. They say time and time again that it's the discussion between players about the issues at hand that they're interested in, and not the magical blue gratification that comes about when they weigh in on the subject.
Little Jimmy, and every Jimmy like figure out there on the internet that posts on the forums, need to realize that hundreds of the thousands of people post there. Only a handful of people at Blizzard participate on their end and there is no way they can respond to everything. And furthermore, a single blue post on an issue will get propagated around the world as the latest news about this game 11.5 million people play – so they have to be selective in their posting.
So the long of the short of it is no – don't ever expect you'll get a blue response to your post on the official forums.
Filed under: Analysis / Opinion, Forums
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Reader Comments (Page 3 of 4)
Ilnara Jan 30th 2009 12:05PM
Can I just ask why you so badly desire visual confirmation that someone reads your thread? Do you lack so much conviction for your topic as to believe it not worthy of being read? Do you feel it's not worthy unless it's read? Why is your default assumption that they ignore it, even though they have a post that says "We read all the threads" ???
Do you need someone to hold your dick when you pee too?
Jesus.. seriously people, GET OVER YOURSELVES and your need to be vilified by having a ticker next to your stupid inane ramblings.
I've posted plenty of things on the forums, and I NEVER expect a reply. I put that stuff there in good faith, and that is enough. I ask for very little, and you ask for the sky EVERY TIME.. why are your needs more important than the needs of those who are HUMBLE about their wishes, desires and needs? Because you squawk loudest?
If your ideas have merit, they will speak all that needs to be said, regardless of if someone who wears a blue clad name replies to it.
stonewallmike Jan 30th 2009 2:46PM
Vilified? I think you were looking for validated.
And who pissed in your Wheaties?
Fogel Jan 30th 2009 11:42AM
Most blue reponse are crap and PR BS
waste of time anyway
Lemons Jan 30th 2009 11:43AM
Half the forum posts on the "role" forums start with "GC". It's pretty insane. I kinda feel bad for him.
DeathPaladin Jan 30th 2009 1:36PM
Hmmm...maybe I could turn this to my advantage.
GC has a lot to deal with. He needs people to help him sift through the forums. Lackies to read posts and forward the most pressing. Let all the chaff sink to the bottom.
It'd be like the guy who carries Michael Jackson's umbrella. A rather thankless but completely necessary line of work.
Oneiroi Jan 30th 2009 11:55AM
I think your article just convinced me the other way. I mean, as far as I know, shouldn't they just have a person dedicated to this?
In this case when Jimmy posts and gets everyone riled up about something, wouldn't it in Blizzard's best interest, especially if they already have someone physically working on it, to go, "Hey thanks for the tip, we're working on it". And then whenever someone else posts about it, just reference them back to the post?
I mean, they can hire one person to do that sort of thing right? I mean even if Ghostcrawler went through all the work of getting it to the developers or whatever the case may be, he can take 3 minutes to just acknowledge that they heard and calm people down? That's the blue's job isn't it?
I mean, I understand them not responding to every, OMG Vanish is broke post, nerf post, or whtaever... but if it's a known issue they're working on...and made aware by Jimmy's post...wouldn't it be good to let people know?
Ilnara Jan 30th 2009 12:09PM
Their job is working on the GAME, not holding the communities hand. This isn't a Special-Ed class for ADHD addled kiddies who parents didn't hug them enough.
-WE- are the community.. not Blue.
Oneiroi Jan 30th 2009 12:22PM
I could be wrong Illanara, but I thought it WAS specifically their job. Because they used to say quite regularly that they are not the developers, they just pass them the information.
So they're not actually working on the game as far as I could tell but a conduit between the players and the developers.
Hoggersbud Jan 30th 2009 12:38PM
If it' s not their job to liason with the community...fair enough, Blizzard can and should hire someone whose job it is.
Oh wait...
Dave Jan 30th 2009 12:11PM
I wholeheartedly disagree with this.
For a game that has ELEVEN MILLION + subscribers, the single-representative form of communication with customers is pretty sad.
People don't care if they get a response, they care if they get their concerns heard and understood. If you have the indulgence of a two-way communcation system for customer support set up, then you should give the respect of having the system go two ways for every single problem and complaint that every single customer has.
Wal-Mart isn't one of the most beloved brands around, despite being fueled on pure evil and destruction to the communities in which they infest, by ignoring what the customer wants and making them feel like they don't matter. They got where they are by doing the exact opposite and that's why regardless of everything, the vast majority of America loves Wal-Mart.
Blizzard needs to scale their customer support to match their growing customer base. It's not that the percentage of requests for feedback have increased, it's that the subscriber base has, and their support model has failed to scale with increasing customers. This gives the impression that Blizzard as a whole doesn't give a crap about the customer and what they have to say. This, combined with near steadfast demands that the customer has no idea what they're talking about and that internal spreadsheets show that you're just whining about nothing whenever anyone posts their legitimate concerns about the metagame and how the changes to a particular class affects them... really tends to lend itself to showing that Blizzard ignores even their most intelligent customers.
The Hunter nonsense lately is a good example of how Blizzard doesn't listen to their customers. People just want to know that they ARE being listened to, and right now I think all hunters are rightfully a bit frustrated at being over-nerfed despite giving adequate warning to Blizzard CM's that their nerfs were too much and that it needed to be scaled back a bit. Instead, the CM's all denied that it was a problem, they intened to nerf BM hunters into disuse and that they didn't really give a shit what the more intelligent people out there have to say.
This creates huge problems. Blizzard has a huge dog and pony show with their CM's, and people just plain get frustrated with it. It's not cool, and people need to stop making excuses for it when it's a failure more times than it provides helpful feedback. They need to eliminate the CM positions in anything but Customer Service and readily delete threads everywhere if they're not going to accept or provide substantial feedback to the customers of their billion-dollar a month product. Don't keep up the illusion that you care, when you really don't.
And I believe that they really don't. They just put on enough of a show to get enough people to defend them on a regular basis, and that's sorta pathetic.
Devant Jan 30th 2009 1:18PM
I really agree with you completely.
As a Warlock I was told for months of beta that nothing was wrong despite what expert Warlock class players were saying to the contrary. Then 3.0 hit and I was told for months that nothing was wrong despite the fact that everyone and their grandmother knew otherwise. That their internal numbers were right. We'd be balance by level 80.
WoTLK releases months go by and suddenly it's oh, we know you're broken, we're working on a fix. Then 3.0.8 comes out and for 2 days we get, "shut up we gave you everything you want. What do you mean we actually delivered on nothing?" Week goes by and they realize, oh everything we said we did, we really didn't. Sorry about that, we promise next time we'll really fix you for real.
I am so disillusioned with Blizzard. The only thing I can figure is that their internal servers are nowhere near the same build as the live servers. Also, I am 100% positive no one at Blizzard plays Warlocks, Shamans, or Hunters in any form serious game play let alone serious pvp.
V Magius Jan 30th 2009 12:12PM
LFV Need 1 Blue post then gtg.
LFV=Looking For Validation
I say forget the Blue post and go for the gold. Ask for a Purple or Orange post. Make the thread truly epic/legendary.
Now I have to look for a thread asking for a Blue.
Klanfff Jan 30th 2009 12:23PM
Blame Ghostcrawler, seriously.
Its all his fault for responding directly in threads with big game changing announcements of changes for the class.
Someone asks" GC im low on mana" then he comes and posts " we know and we are changing X,Y and Z talents for the next classes in the incoming patch".
He is just encouraging this more and more.
I like Ghostcrawler as much as the next guy, blizzard actually comunicating is awsome but come on sometimes he just does stupud things.
Twowolves Jan 30th 2009 12:25PM
Actually, there was a fair amount of Blue responses today on a thread about future content and patches 3.1 and 3.2.
bmiller Jan 30th 2009 12:29PM
I have never had a blue reply to one of my posts, but I did get Palehoof (Forum MVP and WI poster) once. Someone asked this very question "how do I get a blue response?"
I replied that Blue responses seem to be random, but we might be able to get a Green response. I laid a trap and used "Legendary Engineering Schematic" in my reply and lo, the devilsaur himself showed up.
Made my day!
Metaphyzxx Jan 30th 2009 1:22PM
I can tell by the current state of the game that blue pays attention to what I've said, just because of the things that I remember requesting in the suggestions forum pre BC:
I wanted to feel as though I had a lasting impact to aspects of the game (phased zones)
Have PVP feel relevant to a purpose... give an in-game benefit to PvP (Wintergrasp- Archevon's Vault raid)
other things like 10 and 25 man raiding... the "hard mode" raiding as in Obsidian Sanctum. The dailies that give incentive for high levels to rerun lower level instances, achievements, championing... These are all things that are in game now because it's been ASKED for... WotLK is really the player's WoW... and it shows. I know so many more people that play more now because WoW is 'fun' again.
michaelcorleone Jan 30th 2009 1:40PM
That sounds like a pretty good ending for Jimmy. I woulda much rathered him die out on the lake......
I KNOW IT WAS YOU JIMMY! YOU BROKE MY HEART!
Zuldim Jan 30th 2009 2:46PM
Funny how I have many threads with blue posts on them.
Dobmeister Jan 30th 2009 3:35PM
Wow, the originality department of WoWInsider is really cranked up for action today. This post has everything in terms of new and exciting visionary content. I mean, it's truly innovative for them to post simple common sense etiquette for forums and these CM's that everyone knew already, and it's great to see them step up their game further by posting the same carbon-copy photo of a fat, balding Yank games designer with an affinity for crustaceans.
Ghostcrawler Jan 30th 2009 3:44PM
Why won't blue respond to my posts? Gonna keep bumping for a response.