WoW Rookie: Help!
New around here? WoW Rookie points WoW's newest players to the resources they need to get acclimated. Send us a note to suggest a WoW Rookie topic.Do you ask for help from other players in game? If you do, do the other players actually help out – or do they slam you for being a "stupid n00b"? Friendly reader Gisbon wrote in recently to say that while he enjoys helping new players, they don't always pick the best ways or times to ask.
Granted, today's in-game culture is a little different than it was back in the day. In the earliest days of the game, before game information was readily available on the web, players had to ask other players for help in game. If you were confused by a class mechanic, you'd find a higher-level player and send a few whispers. If you were lucky, you'd find someone with time to answer (most seemed to be willing) and at least point you in the right direction. Today, questions to random strangers can net you insults for being clueless – but you could strike gold, too, with some great insights and the beginnings of a new friendship or mentor relationship.
Look up simple facts yourself. Alt-tab out of the game so that you can open up your web browser. Most problems you'll hit during the leveling process – where to find something, what to do in a certain dungeon, tricks for an uncooperative quest – can be found on Wowhead or Wowwiki. Read WoW Rookie's guide to metagaming for even more resources.
Keep trying. We're going to go out on a limb and state the blatantly obvious: WoW is a game, and figuring out what to do is part of the fun. There's no need to frustrate yourself over technical settings or game mechanics you simply don't understand; in those situations, go ahead and ask someone to clue you in. But if you can't figure out where to find what a quest giver needs or how to beat a particular encounter, don't fold before you've given it a fair shake. Read the quest again. Look at all your spells and abilities, and consider tactics you haven't tried. If you're not sure what would happen if, then try. You'll become a better player (and have a lot more fun in the process!) if you turn the game into an exploration of your puzzle-solving abilities instead of a race to run quest parts from Point A to Point B.
Ask in the zone. Use the General /1 chat channel to ask for pointers on subjects pertinent to the zone. If you want to be taken seriously, use good grammar and spelling – no l337sp34k, plz! You're most likely to find someone who's working on the same quest and meet friends of a similar level by asking for help this way.
Pick the right person to ask. Use the /who command to look for higher-level players of your class or players who are in the zone you're having trouble with. You're most likely to find people with time to chat if you /whisper players who are traveling or in cities. The main thing to remember: don't send a random /whisper to someone who's in the middle of something requiring focus. Don't /whisper anyone who's in an instance (distracting someone at the wrong moment in an instance could literally cause a party or raid wipe). Don't /whisper someone doing an escort quest. Players who are farming for materials may be bored silly and interested in chatting, but they may have had a terribad day and want to chill out with some mindless, solitary grinding; either way, be polite.
Don't make assumptions. If someone helps you out once, don't assume they've given you an open credit line. If they've been especially friendly and helpful, ask if you can Friend them for future questions or help. If they seem uncomfortable, don't press matters.
Don't pester. If you've worked through every alternative you can think of yet are still at an impasse, don't add being a pest to your predicament. Don't whine in General chat, and don't pester individual players with repeated questions. If you can't get the answer or kill the beastie you need, move on to something else for the time being.
Filed under: Tips, How-tos, Features, WoW Rookie






Reader Comments (Page 1 of 5)
Trilynne Feb 18th 2009 1:13PM
in other words, use common courtesy. :P Good article, it's a good reminder that you are dealing with real people even though it's a game.
Kassu Feb 18th 2009 2:44PM
Too bad that answering to a plea for "Help" often leads to a beg-a-thon or an invite spam for a boost...
Ershiin Feb 19th 2009 12:23AM
True that.. Still remember helping someone who seemed kind of decent collect the Stolen Silver once...
I had to put her entire guild on ignore 'cause they kept spamming me all week -.-
Fraeda Feb 18th 2009 1:15PM
I usually don't mind helping out for one or two questions, but if it turns into a full on grilling for detailed answer, or begging for help with 2 or 3 more quests, or even for money, I get turned off from helping others fairly quickly.
Keep it short and quick.
Liel Feb 18th 2009 2:15PM
What drives me a little batty is when you tell somebody in general chat where they need to go with coordinates, they reply "I dont have that mod" so I try and explain it to them, they just ninja invite me to their group and ask me to show them.....
Nosscire Feb 18th 2009 1:14PM
In my opinion, the most important thing to remember is that noone else MUST help you.
We are using our time to help you and you need to know that not everyone is willing to do that.
For myself, I always try to help people asking me questions, under a few conditions:
1. I'm not busy. If i'm in an instance, don't whisper me for help. I got more important things to do, like tanking or healing.
2. Write properly. I don't mind if english aint your first language, you don't have to spell 100% correct, but do try. "Plz" is instant ignore.
3. Ask politely. A whisper like: "where do I do this (...)!?!" is not polite. "Hey man, do you know where I can do (...)?" feel much better. I do not like beeing ordered around.
Fiztaru Feb 18th 2009 1:55PM
Agreed! I don't mind if someone's asking for help if they are a) polite, and b) at least make the effort to communicate clearly. Most times I can tell the difference between someone who's just too damn lazy to type (which I can't stand-sorry, l337speak is NOT a language, it's a joke to be laughed at) and someone who just honestly misspelled a word.
That being said, what really grinds my gears is when I decline to help someone (reason is irrelevant as long as I do it politely, since it is my time they're asking for and my choice to help or not)-or, God forbid, I don't know the answer to their question-and they get upset.
That, and random strangers who beg for gold. O(>
Jing-Jing Feb 19th 2009 8:15AM
I've had too many occasions where being nice backfired in my face. I stick to helping guildmembers and ppl I know.
Great advice for players that have questions is: bookmark allakhazam or thottbot and play in windowed mode.
kabshiel Feb 18th 2009 2:45PM
I'm willing to help people, but I have rules.
1) Read the quest. Read it again. I'm not going to hold your hand and read it for you. This is probably my number one pet peeve: most of the people asking for help seem to lack basic reading comprehension skills. Sure there are vague and confusing quests and I'm happy to help out with those.
2) Don't expect me to drop what I'm doing and fly halfway across the world to help you with something. I have a limited amount of time to play and I'm not going to waste it helping some stranger level up.
3) Don't spam me. I saw your question the first time you asked it and I'll get to it when I'm done with what I'm doing. I don't live to serve you.
4) Be polite. Please and thank you go a long way.
5) Act like an adult (even if you aren't). I'm not going to help someone who describes everything they don't like as "gay".
6) Explore a little on your own. If the quest says to look for the tree, try actually looking for it before you start asking for the exact coordinates. You'll enjoy the game a lot more.
vexis58 Feb 18th 2009 4:02PM
Basically, ff you say 'plz' because it's shorter than 'please', I'll say 'no' because it's shorter than 'yes'.
Good grammar and spelling are extremely important. Don't be lazy, be polite. Seriously, I wish people would understand this. People say "I'm not being graded on it so it doesn't matter!" but habits like that lead to people like my coworkers who can't spell properly in IMs to our boss. Does it matter now? You bet it does.
Yozh Feb 18th 2009 4:32PM
You can spell your 'yes'es as 'y' if you want to make a point of being laconic.
And don't be a douchebag, plz.
JJK Feb 18th 2009 1:15PM
LFM 25 nex 2 more tanks 2 more DKs
dere Feb 18th 2009 6:35PM
LOL...well that added nothing to the conversation, but grats.
Lohac Feb 18th 2009 1:15PM
Don't know why people never mention it, but Thottbot.com is a nice resource too. I've never had to look anywhere else for quest, item, or profession information.
AndremedaSC Feb 18th 2009 1:31PM
I'd wondered this also, until I read something that made me realize that thottbot was one of if not "the" first website of its type, and it's been largely eclipsed by sites like wowhead that have a reputation for being more advanced for one reason or another.
I agree that thottbot has flaws, but I still find it extremely helpful (I like the way it shows the range of types of mobs on a zone's map, for example, and if that feature exists in wowhead I haven't found it yet) and in one recent instance it was able help me identify something that wowhead actually had zero entries for (the Rune of Opening that drops when you are killing the humanoids that wander the ruins near Daleran's crater in Hillsbrad).
Anyways, I tend to use a mix of thottbot, wowhead, and wowwiki when I am researching stuff.
Mcdreamy Feb 18th 2009 1:35PM
I was a diehard thottbot user until Wrath. For some reason they never had information for wrath quests while wowhead did. now i use wowhead almost exclusively.
Andostre Feb 18th 2009 1:37PM
Thottbot was the first WoW site that I learned of after I started playing WoW, and it's the one I'll turn to first for certain things.
If I want to look up where something is on a map, Thottbot supplies that right away, usually. The comments in Thottbot and WoWhead are equally useful to me, so I'll usually check both, but first is usually Thottbot. I like the gear-finder tool in WoWhead the best, but Thottbot's is good, also. If I'm looking for boss strategies, boss drops, or lore discussion, I'll check WoWwiki. Thottbot is also pretty good for checking out individual recipes, but for information on overall tradeskills, I'll usually look at WoWwiki.
Sometimes I check out wow.allakhazam.com for how something sells on the Auction House.
Plus, I like that Thottbot.com has a simple, white background. It looks cleaner and I've long since grown tired of light-colored text on a black background like WoWhead and WoWwiki. WoWwiki's ads and search engine can sometimes really slow down a page's loading, but both Thottbot and WoWhead have fast-loading pages.
Xtyle Feb 18th 2009 4:57PM
Thottbot? I stopped using that regularly during the "Hunter Item" phase.
Thottbot is nice, but I tend to find more information faster with better results with WoWhead. It's more commonly linked to sites like MaxDPS and other theorycrafting sites/tools. With the filter/search features and with integration addons like lightheaded, wowhead becomes even moreso the "go-to" site.
Is one better than the other? Meh.. user preference. But I'd be willing to bet these are some key reasons thottbot has sort of slid by the wayside.
jbodar Feb 19th 2009 4:06AM
The comments on Wowhead are SOOOO much more helpful and well-written than the "Thottbot experience" -- I don't care if you solo'd this quest with a naked, level 40, untalented warrior. In fact, it's a good bet that you're lying. If I wanted to read the Ritalin-induced crayon-scrawlings of children, I'd go to the official forums. OK, now I'm venting... sorry. :)
Stages Feb 18th 2009 1:15PM
Also, if you see someone with a cool mount (say, a green proto-drake), please don't engage them in a long conversation about how awesome it is when they have three mobs on them. It's flattering, but annoying.