Battle.net Mobile Authenticator hands-on
Last week, Blizzard released their very first piece of iPhone software, and it wasn't a mobile mailbox or an ingame chat client as some of us had hoped. Nope -- out of the blue (get it?), they introduced a replacement for the hardware version of the Authenticator, and they released it for free.I've installed the software on my first-generation iPhone and have been using it for a little while now. And while it's not much more than barebones -- if you're expecting anything other than an application that periodically gives you numbers, you'll be disappointed -- it's definitely a worthwhile substitute to buying a dedicated Authenticator.
There's short walkthrough of the program after the break, and you can check out a few screens of the app below. It's available right now on the App Store for your iPhone or iPod touch.
When you first log into the program (after a quick "Blizzard Entertainment" loading screen), you're given a number which you can then use on your Warcraft account management page to associate your phone's authenticator with your World of Warcraft account. We were originally told that you needed a wifi connection from the phone while you did this, but I did it just fine over Edge -- you just need some sort of connection to the 'net. This process takes just a few minutes to do, and once the two are linked, they are permanently linked, and you will need your phone with you whenever you want to log in to your WoW (or any other Battle.net) account. If you ever lose your phone, you'll have to go through Blizzard customer support to get your account back.
If your iPhone ever crashes out and needs to be completely reset (as in, the applications memory must be erased), then it's likely you will have to call support and get your account unlocked as well. This is the majority of the complaints on the app's reviews page in iTunes, and unfortunately, there's no real fix -- Blizzard needs to guarantee that your account stays locked unless you call, so a phone crash will be that much more annoying.
Once you've linked the account and your authenticator app, then the program gets even simpler: all it features is a screen with a number on it that changes every 30 seconds. And when you log into your account, you'll be prompted for one of these numbers. That's it. There is a "resync" button on the screen that will allow you to re-synchronize your number generator with the generator on Blizzard's servers (so that the two match up when you login), but for most cases, that won't be necessary.
You can back off of the "View Code" screen to view a short menu of options, but they are all basically screens of text: Setup will return you to your original code if you haven't yet associated your authenticator with the accont. Help is a short piece of text that basically points you to Blizzard's website for more information,and of course the About screen contains Blizzard's copyright and proprietary information.
So the app itself doesn't do much more than give you numbers -- which is, of course, what it's designed to do. If you already use an authenticator, you might not even need it at all, unless you have an iPhone and think that it would be easier to use that rather than Blizzard's hardware. If you do have an iPhone or iPod touch and haven't been able to get an authenticator, it's probably perfect for you -- not only will you save $6.50, but the small annoyance of having to reset your account in case your phone is lost or broken far outweighs the extra security for your account.
And if you don't have an iPhone or IPod touch, you can either wait for the app to be ported to other mobile devices or hope that you can buy one of Blizzard's official authenticators when they come up for sale again.
The app is barebones as they come (and unfortunately, there's no indication here that Blizzard is doing anything other than the most basic of iPhone programming), but it does what it's meant to, and it will definitely help to lessen the demand of Blizzard's authenticator hardware.
Filed under: Analysis / Opinion, Odds and ends, Blizzard






Reader Comments (Page 1 of 3)
schmots Apr 3rd 2009 9:07AM
I unlinked my key fob authenticator and linked the app version, far more convenient.
Matt Apr 3rd 2009 9:08AM
Has anyone heard when the app will be available for the EU?
Wump Apr 3rd 2009 9:16AM
Probably when the WoW accounts for Battle.net themselves will work in the EU.
Xiol Aug 12th 2009 8:22PM
My account is a Battle.net one and I'm in the EU.
Boydboyd Apr 3rd 2009 9:17AM
I'm still using my key fob Authenticator, and most likely will be until I quit playing WoW. (read: never)
As cool and easy as it would be to have an authentication application on an iPhone, I feel at ease knowing that I do not have to worry about forgetting my iPhone, my iPhone being stolen, my iPhone being broken, etc.
The tiny key fob Authenticator though, I don't have to worry about much besides losing it. And since it's attached to my keys, I do not think I'll misplace it any time soon.
Oh, and I don't have an iPhone, so I guess I really don't have to worry about it.
My BlackBerry > your iPhone
MjrShake Apr 3rd 2009 9:32AM
I may look at it if it would come up in the Backberry app store. That would be nice.
msingletary Apr 3rd 2009 9:37AM
So basically you're just jealous that you don't have a device that you can run this application on.
What if you forget your keys? What if your keys are stolen? What if your physical authenticator breaks? What if the batteries run out?
As you can see, the issue you mentioned are not unique to the iPhone in any way. In fact, you can even set your iPhone to require a password to 'unlock it' (use it) that would prevent anyone from getting to your Mobile Authenticator or anything else on the phone without knowing the code. You can't do the same with your keys.
I can't wait to see your comments on the article announcing the BlackBerry version of this, if or when Blizzard decides to release something like this. I can imagine it will contain the words "awesome" and "very convenient."
Boydboyd Apr 3rd 2009 9:41AM
@Msingletary
I'm not jealous of the iPhone or of its applications in any way.
I find it much more likely that an iPhone would be stolen quicker than a set of keys. I'm sure I could come up with plenty of examples to support my point of view. I'm sure you could come up with plenty of examples to support yours.
I'm sure if I had an iPhone I would be tooting on your horn, but alas, I do not have one.
peon47 Apr 3rd 2009 11:10AM
I agree with the OP of this branch. I have an iPhone, but I'll be keeping my authenticator.
If I go on vacation, or even just out for the night, I kinda have to take my phone, but I leave my keyfob at home. I only take my keyfob with me if I'm going somewhere I might be playing WoW.
There's much more chance of losing my phone than the keyfob, as it's in my coat pocket everwhere I go.
Krisby Apr 3rd 2009 9:21AM
WTB this for other phones not just the cookie cutter ones! I have a LG Dare and stuck with it for a year more and not having this available to other carriers sucks.
outsideoflondon Apr 3rd 2009 9:20AM
"It's available right now on the App Store for your iPhone or iPod touch."
No if you're in the EU it's not!
mdmadph Apr 3rd 2009 9:22AM
Nice way to save 13 bucks (6+shipping)!
artifex Apr 3rd 2009 9:26AM
Yeah, the real news is that it's free, when earlier it was rumored to cost money.
Wish they'd make one for s40/s60 phones. I'd probably start remembering to carry my phone in to my desk :)
mdmadph Apr 3rd 2009 9:53AM
Yeah -- an android one would be nice, too. :P
Peli Apr 3rd 2009 9:23AM
I have a question for all you experienced Authenticator Users:
I have 2 WoW accounts. Is it possible for me to use the mobile authenticator for both accounts or am I stuck having to have 2 seperate keyfobs/authenticators?
pepe Apr 3rd 2009 9:30AM
ask Obama.
(Yes you can!)
Xandos Apr 3rd 2009 9:31AM
Yes, you can use the same authenticator on multiple accounts.
Peli Apr 3rd 2009 9:33AM
Thanks for the info!
infinityv Apr 3rd 2009 9:33AM
I can't wait for this to get ported over to Android. The joy of getting something off my key ring is reason enough to move from the dedicated hardware verson, the fact that its backlit is just bonus. (Trying to read the hardware version in a dark room can be quite trying at times).
I would however like to see more then the barebone functionality that is currently offered. Perhaps adding the option to auto-authenticate over bluetooth or something along that line. Cheers.
muffnman Apr 3rd 2009 9:47AM
Why not a WM version?