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5-13-2009 @ 1:19PM
This sorry episode is illustrative of both individual and corporate refusal to take responsibility for their actions and own their mistakes. As regards the individual, he should have known better. Any WoW player should have known better. His reported actions subsequent to receiving the gear are indefensible. The argument about keeping stolen money has been made earlier in this string so I won't repeat it here except to agree with it. There were 3 or 4 right actions he could have taken. He chose the worst option. Enough said.Having said that, Blizzard's response was typical of a corporation too much in love with their revenue stream and too willing to defend it against all threats, real or imagined. Unless there were previous actions (and there may well have been) influencing the decision to close the account, this was the equivalent of capital punishment for grand theft auto. A better approach from this view would have been to ban 48-72 hours, remove the gear and all proceeds derived from it and perhaps exact a further penalty in gold or gear. This would have been simple to accomplish as the account was in flux due to an earlier hacking anyway. This also would have sent a sufficient message "don't mess with our content and other player's enjoyment of same" without losing the continued revenue. The EULA is not some holy scripture, it's a means to an end (profits). Blizzard lost sight of that, and I've seen no public apology either in forums or elsewhere for their culpability in this mess. Simply put, if they hadn't sent him the gear, he wouldn't have been able to do wrong. Who do we see about that?
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