If they sent him an item in the mail, it is not unreasonable nor an exploit to use the item. The flavor text that says "cheater" is just flavor text and doesn't imply anything whatsoever. There is nothing about the item that suggests it should be considered an exploit except that it is unreasonably powerful, but if that is a bannable offense, they should consider looking into twinks, especially lvl 1 twinks. For all the commentors comparing this to receiving money in your bank account accidentally, it is not at all comparable. The problem with getting money in your account is that it isn't available for use by the real owners, not that it allowed you to go on a shopping spree. Blizzard was totally unreasonable in the ban on this player, let alone the ENTIRE GUILD?!!!! A much more reasonable approach would have been to reset his achievements and delete all his items. That would take time, but no evidence has been presented to suggest that that was anything but a Blizzard employee's mistake. If you can get the wrath of the ban hammer just because you used available game mechanics to their full potential (without hacking), then what about the mage who soloed Naxx? I am very disappointed at this outcome.

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