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6-09-2009 @ 8:52AM
Agreed. How many here have managed a multi-departmental entertainment software company? None. Although players certainly have the right to criticize Blizzard, they lack the credibility. We have firsthand experience with gameplay and related support, and precious little more.Here is the problem: Blizzard's development process — its workday — is apparently so poorly understood by the World of Warcraft community that these complaints are taken seriously. I suggest that a few Blizzard employees set aside a week with a camcorder and an editing room, tour the design stations, conduct a few interviews and offer a few astute observations on the challenges of design — then post the video, and thereafter refer any loudly discontented players to it. It could be a meme or a forum signature: "Watch the Video."
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