Officers' Quarters: Hot-headed healers
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.A little healthy competition among your raiders can be a good thing. It encourages people to push to play their best, to show up completely prepared, and to gem and enchant their gear with the most effective possible options. A bit of banter can enliven your raids and ease the tension when your run is struggling. But what if your players take it too far? What if their drive for personal accomplishment becomes detrimental to your raid? This week's e-mail asks how to handle two healers -- and officers -- who are turning their personal competition into public drama.
Scott --
I'm the raid leader in a growing progression guild with some pretty hot-headed healers. While our raid healing shaman is competent and professional, I've started to suspect that the other healers (the paladins in particular) are engaging in behavior that hurts the raid and creates drama. As an example, one paladin healer in particular will overwrite the other paladin's Judgement of Light at every chance to inflate his numbers on the meters. Both of them vie for having "the biggest", whether it's mana pool, meter numbers, or SP; it's something new every week. This has also encouraged similar behavior in some of our other healers.
It's a situation where I can't just sit down and talk to them about it without hard evidence, as they are both officers in the guild. I've considered assigning Judgements (like I've had to do with Blessings and Auras) at the start of the raid, but I'd feel better knowing I could say "and this screenshot here is why." Is there an addon or tool I can use to see them doing this? What're your recommendations for handling the situation?
All the best!
Just Trying to Tank
You must tread carefully here, JTtT. Competitive officers like that don't want to be shown up and they certainly don't want to be dressed down in front of other members. So, unless you want more drama, be delicate with your approach and handle this situation discreetly among the officers.
You have a couple of different options for catching them red-handed with the Judgement situation. Recount can certainly tell you who's casting what, as can any combat-log parser like WoW Web Stats. WWS provides more detailed information on an encounter-by-encounter basis, so it may be more helpful. The one drawback is that it requires a bit of upfront work from you to set it up.
Depending on your raid makeup, this could be a highly effective issue to confront. If overwriting Light means the boss no longer has Wisdom judged, then doing so is in fact hurting the raid's chances to succeed. In a quick, easy fight, it might not matter. But in a tough scrap, it could lead to OOM players and enrage wipes.
Even with this evidence, however, it will be easy for a paladin to claim that he or she switched Judgements because the other paladin died or "didn't keep it applied." You'll have to examine the data beforehand very carefully to counter any fabricated excuses. (By the way, does anyone else absolutely hate that Blizzard spells "Judgement" with two e's? It messes up my macros every time . . .)
I don't think it's a good idea to broach the topic using this evidence as an opener. It will immediately put the accused on the defensive. The better approach is just to be honest and straightforward with your officers. They are supposed to be setting a good example. If their competition has become a big distraction, just ask them to help you out by toning it down.
Officers of all people should know how hard it is to lead raids. Hopefully, an earnest request from you should be enough. Once other healers in the guild see that the officers have taken it down a notch, they should eventually follow suit.
If you feel the need to say something to the raid, don't point out any specific individuals. Just ask for people to stay focused when they start in with their chest-thumping contests.
In the worst-case scenario, the officers don't listen to your request and deny everything. This is where you break out the big guns: your combat-log evidence. If they didn't take you seriously before, this will get their attention. Just remember to remain respectful and keep your cool, even if they don't.
Depending on your guild's policies, you probably have no true recourse if they decide to ignore you. All you can do at that point, if you feel that you have no other choice, is to take the issue to the guild leader and ask him or her to speak with the officers personally.
With any luck, it won't come to that. It's hard to argue with a reasonable and respectful raid leader who has the best interests of the guild at heart. Although, as I'm sure you already know, people will try . . .
/salute
Filed under: Officers' Quarters (Guild Leadership)






Reader Comments (Page 1 of 3)
vern Jun 29th 2009 1:07PM
You could try to use the LIVE LOGS function from the web site :
www.worldoflogs.com
It will tell you in real time what is going on (the java client is refreshing the site every 30s).
You could easily know the order of deaths and what healers fucked up his healing assignment.
Otherwise i don't know what to say. Some healers are very skilled and you may want to leave them in "free style" with no healing assignments at all.
This is not for everybody though. Really this is a case by case thing, the raid leader has to make the assessment of who is to be free or restricted to an assignment for the greater good of the raid.
Tridus Jun 29th 2009 1:13PM
You have to ask yourself if these people should continue to be officers. Healing meters flat out don't matter. "Winning" them is meaningless. For healers there is one thing that matters: did people stay alive through stuff that they could be kept alive through?
If you've got two officers doing things that are damaging to the raid in order to win the most meaningless of all epeen competitions, you need to seriously evaluate why they're officers.
Blog Jun 29th 2009 1:42PM
I agree and will take it a step further. Meters in general can be detrimental to raids and can cause two complications. One: Those topping the meters can deride those under them and contest so-and-so needs to do more damage or we shouldn'e let them come along. And two: Those in the bottom who lack constitution could already feel inadequate.
I think meters can be helpful in making some decisions. But in the end, only one thing matters...were you successful in accomplishing the goal? If so, nothing else really matters. Success breeds stability.
Quark1020 Jun 29th 2009 1:53PM
I wouldn't say heal meters don't matter, they just need to be read very carefully and be mindful of what they're reading it for. While it is true winning them is absolutly meaningless, but there really is no other way of judging the skill of a healer without some sort of measurement. Otherwize, a raid leader will not know if an entire raid is being held up by one skilled, hard working player, with the other two healers (in the case of 10 man raids) simply getting carried along.
This was the issue with our 10 man ulduar raid. Our shaman healer and I (paladin) did a combined total of roughly 90% of effective healing. Our third healer, also a paladin, not only did the remaining 10%, also had the lowest overheal, even lower than our Blood DK and Ret Paladin, meaning this person was truly not putting their best effort. In any case, the officers had a talk with the paladin and, thankfully, did not turn into drama.
Syggy Jun 29th 2009 3:09PM
For the most part, I agree that healing meters don't and should not matter. When I am healing, the only reason I want to see healing meters is to know if some sort of change I have made is making a notable difference. I definitely agree that the final, sometimes forgotten, goal is to keep people alive until the end. Getting caught in the 'Parse' trap can really make a raid go downhill, quick.
Holgar Jun 29th 2009 3:16PM
@Quark
Thats the kind of situation where a meter is worth having. Otherwise the best judge is "Are we getting the job done?".
vinniedcleaner Jun 29th 2009 9:55PM
/sarcasm
"But if you aren't at the top of the damage/healing/buttkissing/epeen meters, you can't go on any raids with us..." ~ elitiest raid/guild leader
/end sarcasm
Seriously, if all they are doing is trying to outdo each other, they have no place in the guild, let alone the raid.
Quich Jun 29th 2009 1:34PM
I wouldn't worry too much about the paladins over-riding each others judgements of light as long as there's someone using wisdom. Holy palas get a big haste buff from judgements even if it's already up, they might judge if they have a free moment so they can be sure they're buffed if a tricky part of a fight presents itself. I know I do this and i never even considered the effect on a healing meter.
Cedric Jun 29th 2009 1:33PM
Who takes healing meters seriously anyway? So many things can affect healing in particular that it shouldn't matter.
If there was a wide gap, then it would be an issue, but competent healers trying to outdo each other? Seems odd to me.
Culhag Jun 29th 2009 1:33PM
Also if you have a prot or ret paladin in the raid, THEY should judge light as it will return more health.
(it will change with 3.2, though)
Bonemage Jun 29th 2009 1:48PM
Until 3.2 the paladin judging light should be the one with the highest SP + AP, which will usually go Ret > Prot > Holy.
I had a similar problem I had to deal with as a raid leader, where there was a lot of extra raid healing from a paladin trying to pad his meter while tank healing. Really just looking at heals to/from at wws can give you a pretty good idea of whats going on. If both holy pallies are on the tank you should expect thier too/from to be pretty similar unless one is being assigned as the fast flash while one is bombing HL. You can also look at the timing of judgements, if a holy pally is judging more often than the debuff needs to be renewwed or they need to renew their buff somethings wrong. And tell them in the end healing meters do not matter worth shit, deaths is the only way to judge healing. If the tank dies its the healers fault (so long as he didn't stand in something/fail to kite/turn his back). If the raid is taking no more than expected raid damage and they die, its the healers fault. Healings a lot like tanking, good stuff doesn't show up in meters it shows up in kills and lack of deaths.
Favorite example of mine was juggling which healers were going off dps on a hardmode where we didn't have enough dps. Switched the lower meter holy priest to dps and saw a bunch of attempts with a lot of deaths. Swapped them again, the low holy preist was again was low on the healing meters, but deaths dropped to almost nothing...which mole you whack first is a lot more important than how many moles you can whack during a fight.
Cyrus Jun 29th 2009 1:35PM
I'm not even seeing a problem here. I mean, OK, now that Scott mentions it, two people judging Light could hypothetically mean no one judging Wisdom, sure. But the e-mailer didn't say that, and it seems like the kind of thing that would have been mentioned if relevant. If that *is* the problem, then the solution is obvious and requires no evidence more well-documented than checking a boss's debuffs and not seeing Wisdom most of the time. Assign the judgment, like you already do with blessings, auras, and other buffs and debuffs. Maybe the overwriting is because they're being competitive, but then again maybe it's just because they both think it's the most important judgment and want to make sure it's always there.
If that isn't the problem with Light, then what is? The mana wasted? the distraction? As long as people aren't dying it seems like raiders should be able to raid however they most enjoy. ("People aren't dying" being the measurement for healers; different ones are appropriate for different roles.) If people are dying unnecessarily then the healing leaders need to change something, but if people were dying unnecessarily that too seems like the kind of thing that would have been mentioned in the e-mail.
Maybe there are better examples of the healers being too competitive with each other, but the example given seems more like a sign of the guild leader being a control freak than anything else.
Deadly. Off. Topic. Jun 29th 2009 4:49PM
I don't see much of a problem either... and considering how often you HAVE to judge to keep the light judgement up there... it's kinda odd that he's picking on two healing paladins. Is it just because they're fellow officers that he's having this issue?
For all we know, they’re trading off on judgments when they wear off. But you realize that in order to judge something like that on the boss they have to be QUITE close to that boss as well as you need to be switching through your targets... if you can do that and not let your assigned healing job suffer, then I don’t see a problem.
Sadly, we only have this officer’s word so for all we know, the real problem could actually stem from him and not the healers. I hate to keep playing that card, but getting ONE viewpoint only is rather kinda bias in your favour.
ivyleaves Jun 29th 2009 7:19PM
Actually, Holy Pally judgements would have a 40 yd range as long as they spec into rank 2 of enlightened judgements in the Holy tree.
Snuzzle Jun 30th 2009 2:45PM
@Deadly, furthermore if you are using a mod like Grid, HealBot, Clique or VuhDo for healing you don't need to switch targets at all. Most healers nowadays do use mods like this, and it makes it quite simple to simply keep the boss targeted and fire off a Judge every minute or so.
Not to mention judge-focus macros for even if you don't use mods ...
Sean Jun 29th 2009 1:41PM
Only time I really look at healing meters is when a raid healer shows up behind a ret paladin or shadow priest. Believe me I've seen it, and it is unsettling.
Tridus Jun 29th 2009 1:53PM
I've seen it. On a fight like Hodir with a ton of Aoe damage, Judgement of Light can do absolutely insane amounts of healing. If it happens to be the Ret pally doing it (and I've seen that too), they go way up.
One raid we did, the Ret Pally was #2, *barely* being edged out by a PoH optimized spec Holy Priest. That was me, and I certainly wasn't slacking to let them get so close to me.
Jehosaphat Jun 29th 2009 2:05PM
Even then, it could just be that your raid isn't taking much damage. I know in my Naxx10 runs my disc priest only gets healing in with his shields and an occasional penance on the tank; we're overgeared enough that the raid as a whole doesn't take much damage. The nights we have our holy priest come along instead of our tree, she gets almost no heals in as a result. It's not that she's not contributing; on fights like Patchwerk she still pumps out a lot of healing. It's just that there isn't much for her to do on a lot of fights.
Ianthe Jun 29th 2009 1:49PM
I can't emphasise the "meters don't matter" part of this debate. Meters have nothing on pulling the tank out of a hairy position, blowing cooldowns at exactly the right time, lasting the tough fights and getting as many people as nessecary through.
I do of course raid disc at the moment, where meters are generally pretty useless at assessing actual ability. Spamming heals over the top of hots on players not taking active damage is a waste of heal. Cross-healing when there is not a damage spike is a waste of heal. not having assignments not only reduces survivablity, it means PLAYERS ACTING AS ABOVE ARE MAKING OTHER HEALERS LESS EFFECTIVE. If there's a big timely heal about to drop in 2 seconds and you hit your instant heal - that a waste of heal.
If they're really acting so bad, perhaps ret is more their style?
yaminokishi Jun 29th 2009 1:54PM
1. Get a ret paladin if you dont have one already.
2. Show the retarded holy paladins the math that shows the ret paladin's jol heals for more than theirs.
3. Profit!