Divining just what that "non-personal system information" might be
As Eliah noted the other day, Blizzard is running another hardware survey -- your WoW client will be sending them information about what kinds of hardware are in your computer. They've done this before, and as you may have realized, this type of information helps them determine system requirements for future games. A few people have already speculated that they're testing the waters for another WoW expansion, but I doubt any expansion is that far along in the process yet: my guess is that this latest round of hardware testing is actually being done for final calibration on Starcraft II, due out this fall. Blizzard doesn't share this hardware information with us, but Valve, another company that has a really wide install base with its Steam service, does release regular information about the kinds of computers its games are running on.There is, of course, another question here: do we really want Blizzard jumping in and taking this information from us? There aren't any obvious reasons to protect this information (most computers will give it up to any Internet-connected application without issue), but you never know: do you really want Blizzard checking out what's on your hard drive or what accessories you've hooked up to your computer? We'd presume that they don't dive into software information (like checking your computer's HD for signs of competing MMO installs), but certainly they could. The list of what they check includes: "CPU, RAM, operating system, video, audio, HD/CD/DVD, and network connection," but we don't know if that's everything or not (the Terms of Use, under "XVIII Acknowledgements" says something similar). And as Blizzard's alert says, while we do get a momentary notification that this information is being sent, users who have merged their Battle.net accounts will no longer even see that flash of a message, even though their info is still being sent. The ToS says Blizzard doesn't have to notify us of the survey, but they have in the past anyway.
Not to say that this is completely wrong of them to do -- certainly this information helps them make sure that their games fit our hardware, and if you really don't want Blizzard checking out your specs, your other option is to uninstall the game completely. But still, it'd be nice to have the choice of opting out if that's what we'd rather do, or see some public disclosure of this information, the way Valve does it. I don't have a problem with Blizzard taking this information from me -- it would just be nice of them to give some of it back.
Filed under: Analysis / Opinion, Virtual selves, Odds and ends, Blizzard, Hardware, Account Security






Reader Comments (Page 1 of 3)
Alex Aug 5th 2009 3:06PM
Defining, not divining. No worries, I have those moments too.
Mike Schramm Aug 5th 2009 3:11PM
"Divine" verb: "to discover by intuition or insight." Believe me, as many words as I punch out daily, I've got plenty of those moments. But this ain't one.
micgillam Aug 5th 2009 3:21PM
Sorry Alex. Mike pwnd you there.
D-bomb Aug 5th 2009 4:49PM
Except that he didn't "divine" anything. He attempted to define.....and in the end, only left us with more questions. Why even post?
micgillam Aug 6th 2009 9:48AM
Not the case. The only thing he attempted to define was Divine (as a verb) for poor Alex here.
The cited definition above: "to discover by intuition or insight" is exactly what Mike was doing. Illustrated by the following quotes from the article:
"We'd presume that they don't dive into software information"
"this type of information helps them determine system requirements for future games"
"I doubt any expansion is that far along in the process yet: my guess is that this latest round of hardware testing is actually being done for final calibration on Starcraft II, due out this fall."
"A few people have already speculated that they're testing the waters for another WoW expansion"
If you wanted to nitpick, "Attempting to divine..." might have fit a little better, but this use of the verb is certainly accurate representation of the content of the article.
BioHazard Aug 5th 2009 3:08PM
I suppose it would be against some freaky law or contract to just run a packet sniffer when it sends the information and see for ourselves...
johnthediver Aug 5th 2009 3:28PM
I'm not positive, but I'm pretty sure running a packet sniffer while running WoW is a perma-banable offense. Blizzard REALLY doesn't want us to know exactly what they are sending across the networks for their game.
Skraps
www.sham-wows.blogspot.com
t0xic Aug 5th 2009 3:29PM
More likely than not the data is encrypted. I doubt you would see anything legible with a packet sniffer.
catharsis80 Aug 5th 2009 3:45PM
Packet sniffing packets that are coming across YOUR OWN wire is not illegal, I'm pretty sure.
Mark Aug 5th 2009 4:35PM
You don't have to break any laws for Blizzard to ban you. It's their game, they can make any rules they want.
johnthediver Aug 5th 2009 3:09PM
I don't really care that Blizzard is checking out my hardware. But i would like to see the average system specs. That way I know If I am ahead of the curve, or need to upgrade a component before the next release, be it Starcraft, Diablo or a WoW expansion.
Skraps
www.sham-wows.blogspot.com
aoeex Aug 5th 2009 3:17PM
I agree, it'd be nice to see where my comp stands in comparison to the average based on what they gather.
It'd be interesting to see best/worst for each slot too, ie what's the top video card being used / worst video card being used. Which is most popular, ati, nvidia, etc.
Rylka Aug 5th 2009 3:24PM
"...and someone in the north western United States is running it on a first generation Tandy TRS-80. We're not really sure how, but we'd really like to meet them and ask them a few questions."
I too would like to see the average/best/worst system information. I'm sure it would be interesting.
Krick Aug 13th 2009 12:42PM
Valve has a Steam Hardware Survey that's pretty interesting...
http://store.steampowered.com/hwsurvey/
I hope Blizzard does the same and makes their results available as well.
...
Krick
http://www.tankadin.com
Brad Aug 5th 2009 3:23PM
The information is beneficial to them because if they see no one using low system specs, then they can increase the minimum requirements and improve the graphics some for everyone. Me personally, I run on a system capable of using the Ultra settings. I do like how patch 3.2 almost doubled my fps in raids though.
makishima Aug 5th 2009 3:25PM
Most likely this is because of the changes they made to shadows on Ultra. It was in the patch notes somewhere near the bottom I believe.
Gnosh Aug 5th 2009 3:26PM
That's because the max Shadow setting was bugged, and wasn't clipping shadows that weren't visible. I'll bet you enjoyed your 10 FPS in Dalaran.
makishima Aug 5th 2009 3:27PM
Sorry I need more caffeine. The way I read your comment the 1st time I thought you were confused as too why your FPS doubled :P
Brad Aug 5th 2009 3:29PM
I know why it changed, but I was just stating that I was happy it did. Of course, no one's computer could escape the lag last night that happened on my server in Dalaran (Kirin Tor). The jewelcrafting vendor and emblem vendors were swamped by half the server and even if you got a click in, then it would lag for the next minute-and-a-half.
Morcego Aug 5th 2009 4:25PM
Actually, the information is very valuable to them because, otherwise, they would have to pay a research company a lot of money to gather this for them. And, of course, not only we are giving it for free, but we are actually doing that while paying to pay the game.
I know that we would be paying for it one way or another (if they were paying for the information, the price would filter down to us in the end), so it is all the same in the end.