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8-16-2009 @ 6:49PM
"as a paying customer" sorry, that phrase just makes me laugh.As someone who works in sales (Cell phones) that's one of the "key phrases" that makes me, and any other salesperson I know (or customer service) shut down and do only what is required to help a customer. You are a paying customer, this is correct, but they are also a BUSINESS, with set guidlines they hold all their employees and customers to. You do pay 14.99 a month, but so do 11 million other people. Why should you have the rules bent for you for the FOURTH TIME and other customers have to abide by them because they didn't throw a temper tantrum.The fact of the matter is, you had 3 more restorations than you as a "paying customer" were "entitled" to.. I say that is EXCELLENT customer service. Yes, this last time was due to server error, but you blew up at them, negating any chance you had at any kind of fix. If you remained calm while explaining things to them, perhaps things would be different. Instead you decided to pound your feet and fists on the floor screaming, and then you were offended when the GM didn't break down.As a Paying customer, you are entitled to certain rights, rights you already used. Giving a company your money does not entitle you to do whatever you want wherever you want.
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