The only problem with the authenticators, is when they stop working. Mine worked fine one evening, the next day it was completely dead. Almost exactly a year old so battery was not an issue (and there was no indication with fading numbers or anything to indicate it might be getting low).

After sending a letter signed by the King, as well as multiple blood samples, to Blizzard, they conceded I was the owner of the account and removed the authenticator (slight exaggeration, but much more thorough verification and that really would have been the case).

I'm now running without authenticator. Buying a new one would cost me three times the authenticator price in shipping. While still not a whole lot of money, it just doesn't feel right.

Oh, yes, golden rule if your authenticator breaks: CALL THEM. You really don't want to wait for email response. I sent an email first, then found some forum posts saying it took ages, and called. After 15 minutes wait and another 10 or so minutes on the phone, I was good to go. Another week and a half later, I got a response to the email.

Reply