Update on the Ghostcrawler situation

Ghostcrawler was apparently touched by the fan support, which you can see both in our post and the forum thread in the role forums. He's come back out and said that he will only be responding to topics he wants, rather than allowing clamoring forum-goers to push him into responding (or not responding).
This has been evident lately in the Shadow Priest QQ going on. When he doesn't respond to what is clearly inappropriate discourse, people get really angry. They think Blizzard is ignoring them, which isn't the case. The role forums are about discussion between players with Ghostcrawler occasionally appearing to offer some insight. Designers read everything on those forums, blue tagged or not.
His exact words, after the break.
From his followup:
Thanks for saying so many nice things. Fret not - the trolls didn't win. The haters don't get me upset or wear me down. Usually they just make me smile. :)
As I said, I'm not abandoning the forums. I just want to steer them back to being more about the classes and less about the developers. There are far too many "What do we have to do to get you to buff us?" and "Blizzard is dumb because they won't buff us" posts. As I have always, always said, make good points and we will read them. You don't need a blue post to validate a good thread.
I am going to continue to respond to topics I want to discuss, not the ones you think are most important (largely because you all won't agree anyway). To those of you who think player feedback accomplishes nothing, you're still wrong. :)
EDIT: Typos. iPhone + yacht FTL.
As I said, I'm not abandoning the forums. I just want to steer them back to being more about the classes and less about the developers. There are far too many "What do we have to do to get you to buff us?" and "Blizzard is dumb because they won't buff us" posts. As I have always, always said, make good points and we will read them. You don't need a blue post to validate a good thread.
I am going to continue to respond to topics I want to discuss, not the ones you think are most important (largely because you all won't agree anyway). To those of you who think player feedback accomplishes nothing, you're still wrong. :)
EDIT: Typos. iPhone + yacht FTL.
I think that we're going to see less of him overall, but I don't want to read too far into what he's saying. The direction he wants to steer them back into is clearly a good one. Getting to know the WoW designers is great, especially in a game as massive and immersive as WoW; but the core arguments in the forums should not be about Ghostcrawler's fishy past. /rimshot.
One of the popular response both here on WoW.com and on the forums was to just mass ban everyone who voices their opinions inappropriately -- if you subscribe to John Gabriel's G.I.F. Theory, you're out (NSFW). Ghostcrawler mentions that this isn't something they're going to do, that it's "not appropriate for a community of our size." He goes onto say how trolls are not the problem, but people who don't realize that their class is being looked at even without his direct response on the forums.
He also notes, again, that while community interaction and discussion is important, Blizzard doesn't want to be placed "in a position where we have to prove our changes are acceptable to the community." Realize here that the community Ghostcrawler is referring to is not necessarily the entire WoW community, but the community on the role forums and sites like WoW.com. We are all a very vocal minority of the entire WoW population. Sure, every WoW player will probably visit the forums at some point in their time playing the game, visit sites like WoW.com and MMO-Champion; but a very very very small number will actually comment or hold and sort of grudge against Ghostcrawler or the designers. That community, while important, is not representative of the entire WoW community, they're only the ones that can yell the loudest and most often.
And allowing the vocal minority to dictate decisions is never a good idea.
Dear Ghostcrawler,
l2type on a yacht.
Signed,
iPhone.
Filed under: Analysis / Opinion, Blizzard, News items, Forums






Reader Comments (Page 1 of 5)
wesleyshawn Sep 28th 2009 6:07PM
I mean, I appreciate his info as much as the next guy, but give the dude a break.
Rhabella Sep 28th 2009 6:27PM
/second (as in agree, not I'm second)
This whole Ghostcrawler situation has me thinking he's a Brett Favre fan!
Chris A Sep 28th 2009 7:39PM
I'm glad someone finally said it. I gotta agree too. He's only human and I'm sure he's got a lot of responsibility outside the forums. If anything, it's a priviledge to see his responses not a requirement.
tim Sep 28th 2009 8:44PM
I've had a few of my serious posts on the official forums answered by him. His answers were prompt, considerate, and as honest as you can expect from someone who has to watch his language very carefully.
The man has far more patience that I could ever muster.
rawrawrawr Sep 29th 2009 12:05AM
If you have spent even a short time on the WoW forums, you would know that the forum goers will whine and complain about every small and insignificant thing in the game. I have great respect for Ghostcrawler, as he acts as a figurehead for Blizzard and thus has the bear the full brunt of the complaints and insults the forum goers berate Blizzard with...
...even if he didn't give me a pony.
Crimson Sep 29th 2009 2:58AM
Great guy nuff said.
Everyone deserves a break or a vacation every once in a while.
Ghostcrawler has been of great help to the wow community and
I think this change in his responses would help the community.
Less trolling means more topics to the point that deserve to be answered.
That all being said lets hope the next time he answeres is not with
a nerf gun (to the ground baby :D) but instead with a pony ^^
Gothia Sep 29th 2009 2:40AM
Ghostcrawler is a double edged sword ++ while he passes vital information about the new expansion and upcoming changes -- when a class nerf is discussed he tends to over justify the decision which can become very destructive to the community.
The last time developer’s (GC) nerf'd Priests (one of the big 3) I didn't want to even play my class because I was so upset about the nerf. Yes, it was the Cd on CoH, and I didn't heal for months until the patch where they finally fixed the class. This caused a huge backlash in the healing community and resulted in a shortage of healers across all servers due to his insensitivity.
This negative impact was due to Ghostcrawlers's inability to communicate with healers in general - he has a pompous and callous way of dealing with many situations - in my opinion he deserves 90% of the QQ that stem directly from his thoughtless comments.
* I am not a Ghostcrawler fan *
Seaborn Sep 29th 2009 8:47AM
"The response by the majority of the so-called mature fans was quite negative. Many were furious, and rightfully so in my opinion. It appeared that a key source of information for the community was taking leave."
I have to admit that after reading this I have a very different opinion of WoW.com. Its none of our or your damn business if he wants a break. At least he was nice enough to say he what he was planning instead of ninja hearthing. In reality, after how some people have treated him, I would have understood if he did.
Ghostcrawler has done a lot of work for the sake of the fans and he deserves a thank you whether you agree with his actions or not.
one more thing....Cataclysm is a LONG way off. People need to relax a little. I keep get messages from people asking what my plans are for Cataclysm. I haven't even thought about what I am going to do in Ice Crown yet much less something that is going to happen a year or more after that. Take a step back and chill.
Kuno Sep 29th 2009 11:14AM
Well, he IS on the break :) iPhone and yacht...
Uhm, Ghost Crawler on the Ghost Ship - Flying Dutchman full of killer crabs! Spooky, good Halloween movie lol
TJ Sep 28th 2009 6:06PM
Nice to see he's back. Ghostcrawler is the best thing to ever happen to the forums and the community in general, imo.
SunwellVialist Sep 28th 2009 6:22PM
I am in complete agreement.
Once again, I may not like every decision he makes, but he is the best that could have happened to the players, simply due to him actually being accessible, and giving us information as much as hearing our opinions (which doesn't mean he will agree with them, or do what we suggest, but it's nice to know someone -does- listen.)
So, good luck, GC! And keep us updated!
Z Sep 28th 2009 6:23PM
You obviously don't play a hunter.
SunwellVialist Sep 28th 2009 6:25PM
@Z
*I* do play a hunter. BM specced even. Yeah, for raiding it sucks, I know, and I am not a fan of the big nerf we went through, but I still find it better to hear his reasoning, even if I don't agree, than hearing -nothing-. And for everything I do not agree with, he makes a dozen decisions I -do- agree with.
Dreyja Sep 28th 2009 6:29PM
@ Sunwell. Yeah,I hear you there. I'm cranky about the BM nerftastic too but I'm not blaming him personally and I'm certainly going to get all angry on the forums about it.
I think he's being really rational about the whole thing and he's right. I just appreciate his sense of humor so much too. :)
Dart Sep 28th 2009 10:48PM
Sorry, you made a typo, you mean Kalgan was the best thing to the community in general.
Then again, I may be biased. GC did ruin a lot of fun in arena.
moonblaze Sep 28th 2009 6:08PM
I am a vocal minority, hear me roar!
Saltypoison Sep 28th 2009 6:10PM
I think the main WoW forums need a significant revamp in how the community in large is handled. I know its not feasible to have enough moderation staff on hand to monitor every thread, but it really is out of control. Its impossible to ask any type of question without getting a flood of negative responses from people with nothing better to do than berate others. On top of that, it almost requires posting on a low level "forum alt" just to keep a thread from spiraling down into insults regarding your achievements, gear, and whatever else they can find.
Maybe the solution is a much more active ban-hammer, or forum punishments extending into in-game territory, but I really wish Blizzard would be much more proactive rather than reactive about it.
Tirrimas Sep 28th 2009 7:48PM
A comment ranking system would go a LONG ways to making things more civilized.
Charlie Sep 28th 2009 7:53PM
The best, most informative forums and the ones that have the best discussions are the strict ones ussualy.
For an obvious example, look at Elitist Jerks. If you post something stupid or even type something like 'lol' you can be banned, though its ussualy just a warning. Nobody messes with EJ's mods.
However to do that on the WoW forums would require such a huge moderation force that it just wouldn't be possible.
You could do it as a reward system, (If your good/smart/whatever you can post), but i hate AJ's forums, they just don't work well. So who knows.
I really have no answer. I think the better question becomes, do we really need a forum overhaul? I think blizzard could do it better, but do we want to put resources toward something that the large majority of wow players don't even use?
Saltypoison Sep 28th 2009 8:02PM
@Charlie
I think if the boards weren't such a frustrating place to go for info in the first place, more people may be inclined to stop by, giving a wider representation of the player base on multiple issues.
But yea, it would certainly be a daunting project on Blizzard's end.