Update on the Ghostcrawler situation

Ghostcrawler was apparently touched by the fan support, which you can see both in our post and the forum thread in the role forums. He's come back out and said that he will only be responding to topics he wants, rather than allowing clamoring forum-goers to push him into responding (or not responding).
This has been evident lately in the Shadow Priest QQ going on. When he doesn't respond to what is clearly inappropriate discourse, people get really angry. They think Blizzard is ignoring them, which isn't the case. The role forums are about discussion between players with Ghostcrawler occasionally appearing to offer some insight. Designers read everything on those forums, blue tagged or not.
His exact words, after the break.
From his followup:
Thanks for saying so many nice things. Fret not - the trolls didn't win. The haters don't get me upset or wear me down. Usually they just make me smile. :)
As I said, I'm not abandoning the forums. I just want to steer them back to being more about the classes and less about the developers. There are far too many "What do we have to do to get you to buff us?" and "Blizzard is dumb because they won't buff us" posts. As I have always, always said, make good points and we will read them. You don't need a blue post to validate a good thread.
I am going to continue to respond to topics I want to discuss, not the ones you think are most important (largely because you all won't agree anyway). To those of you who think player feedback accomplishes nothing, you're still wrong. :)
EDIT: Typos. iPhone + yacht FTL.
As I said, I'm not abandoning the forums. I just want to steer them back to being more about the classes and less about the developers. There are far too many "What do we have to do to get you to buff us?" and "Blizzard is dumb because they won't buff us" posts. As I have always, always said, make good points and we will read them. You don't need a blue post to validate a good thread.
I am going to continue to respond to topics I want to discuss, not the ones you think are most important (largely because you all won't agree anyway). To those of you who think player feedback accomplishes nothing, you're still wrong. :)
EDIT: Typos. iPhone + yacht FTL.
I think that we're going to see less of him overall, but I don't want to read too far into what he's saying. The direction he wants to steer them back into is clearly a good one. Getting to know the WoW designers is great, especially in a game as massive and immersive as WoW; but the core arguments in the forums should not be about Ghostcrawler's fishy past. /rimshot.
One of the popular response both here on WoW.com and on the forums was to just mass ban everyone who voices their opinions inappropriately -- if you subscribe to John Gabriel's G.I.F. Theory, you're out (NSFW). Ghostcrawler mentions that this isn't something they're going to do, that it's "not appropriate for a community of our size." He goes onto say how trolls are not the problem, but people who don't realize that their class is being looked at even without his direct response on the forums.
He also notes, again, that while community interaction and discussion is important, Blizzard doesn't want to be placed "in a position where we have to prove our changes are acceptable to the community." Realize here that the community Ghostcrawler is referring to is not necessarily the entire WoW community, but the community on the role forums and sites like WoW.com. We are all a very vocal minority of the entire WoW population. Sure, every WoW player will probably visit the forums at some point in their time playing the game, visit sites like WoW.com and MMO-Champion; but a very very very small number will actually comment or hold and sort of grudge against Ghostcrawler or the designers. That community, while important, is not representative of the entire WoW community, they're only the ones that can yell the loudest and most often.
And allowing the vocal minority to dictate decisions is never a good idea.
Dear Ghostcrawler,
l2type on a yacht.
Signed,
iPhone.
Filed under: Analysis / Opinion, Blizzard, News items, Forums
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Reader Comments (Page 4 of 5)
ronian Sep 28th 2009 7:58PM
Hell, it's about time.
:)
In all seriousness, we probably would have seen an apocalypse had he stayed away from the forums.
Zag Sep 28th 2009 8:06PM
The active banhammering style simply wont work with a community that large (As they mention). Even with the wide berth players are given now to voice their opinion, some STILL think no one is listening to them or "hiding" their discussions, and seek alternative means.
Were they to simply mass ban the vocal "minority" you'd hear and see a lot more in game protests. I'm thinking the priest protests (mass level 1 priest creation holding trade channel hostage) and Illidans realm issues which over flowed into real problems for other realms.
It's one thing for Blizzard to ban a handful of truly disgusting individuals from their forums who can still play the game, and another to have to consider what to do with 200 players they tracked who staged a disruptive protest in-game because of mass bans on a problem they feel was legit (ban on forums).
In the real world, that's a decent bit of dough lost just to adhere to another small minority who want iron-fisted, no negotiation, zero tolerance when it comes to nerd rage :).
Siaperas Sep 28th 2009 8:30PM
Truly, if I can ever make a Blizzcon and run into the man, I will buy him a drink. I have no doubt that whatever class, Ghostcrawler plays, if he has much time to play, he wouldn't hesistate to nerf it if it felt too strong. I think people often forget the amount of pressure that must come from working at Blizzard. I'm guessing it's a hell of a lot of fun too, but Blizzard has rep of not making bad games. They may not revolutionize the industry, nor do they cater to a niche group. What Blizzard does well is make games that are so fun and rewarding to play that a much wider audience gets drawn to the games. They take their development very seriously, and the weight on the shoulders of each of their developers has to be monumental. With a track record of straight win, I can't imagine any one of them would like to think they released or caused a loss.
Every time an employee of Blizzard interacts with the community, they face rabid fans who are desperately scared that the franchises they love will be ruined with change, and every time Ghostcrawler says something on the forums, people are there frothing over every word. But Blizzard employees are great at what they do, they had felt the fear of what that change may mean, and they already decided that it would be better to make that change in an effort to improve the game. Some mistakes happen with patches, but the develpment team will not let the community down. They have more than just a few years of WoW under their belt, Blizzard has almost two decades of success. The development team isnt' just thinking about balance issues now, or even Cataclysm, they're keeping in mind what WoW is going to look like over the next five years and what they can do to improve it in the future.
I have faith through all the changes, that the game will always be fun to play. Ghostcrawler is one of the few developers from Blizzard to come out and engage the community to start a dialog with players to help make the game even better, and I love him for it. Undoubtedly, he must have some extremely busy days, but he stays involved in the community and pays attention to what people are saying. That alone should speak volumes about his passion for what he does. I say hold your glasses high, and "cheers" to Ghostcrawler. I'm looking forward to more years of gameplay with his input.
Bearbehind Sep 29th 2009 7:32AM
Completely agree with the above.
Ghostcrawler could have never posted anything on the forums, and we would never have heard his name or had the opportunity to liase directly with someone who has influence in the game world we all loveplaying in so much.
It is rare that a game developer will open their arms and say 'Tell me what you think' to its players. Such an act shows how much Blizzard DO care about the gamers, and will attempt to style their games towards them.
And what do we do? Let GC open his arms and give him both barrels filled with abuse.
If only we had a 'twat filter' that redirected the stupid, abusive comments into a trash bin... and auto deleted their characters....
Brouck Sep 28th 2009 8:33PM
Yacht!!!! You should try being in a canoe!
Shorno Sep 28th 2009 8:53PM
Dude's on a yacht - posting on the WoW forums.
When Nerds Get Rich.
runeb Sep 28th 2009 9:24PM
So the americans are angry because a Blizz dev won't answer all their questions and topics?
Um... on the other regional WoW forums we get no responses from any senior sources - EVER. Never have, probably never will, because apparently, American Blizzard devs only speak American, and cannot participate in the European English language forums...
So for those of you whom are angry about lack of Blizz interest... buy a helmet!
Ziberious Sep 28th 2009 10:18PM
I love how you say 'Americans'.
>.
Ziberious Sep 28th 2009 10:20PM
WTB edit button.
Made assumptions based on like a sentence on your post, after reading all of it I understand now. Sorry :(
Quiz Sep 28th 2009 10:42PM
I think it's very unfair and just flat out wrong for you to dismiss the shadow priest dps situation as mere "QQ" given the vast amounts of factual evidence given here and on the WoW forums that points squarely to the reality of the situation: that spriest dps is far too low compartively, that they do not scale with gear, that haste does virtually nothing for them, that their long ramp-up time is not off-set by any greater damage once they reach 5 stacks of shadow weaving, that their unique raid utility and the defining aspect of the spriest (that of mana battery) was taken and given to a host of other classes--and that, in general, Blizz has dealt the spriests a rotten hand from Day 1 of Wrath
tulipblossom Sep 28th 2009 11:31PM
I completely agree. I find it absolutely disgusting the way that people crucify him on a daily basis. He's made such effort to put himself out there, for us, and to help us feel connected to the powers that be at Blizz. He's really immersed himself in the community and become a part of it. And, all he's gotten for it in return are snide comments and inappropriate, disrespectful treatment.
It's appalling and I truly can't blame him for wanting to take a step back and chill out from the whole thing. He's gotten nothing but grief for all of his effort. This man already must have an insanely busy schedule. Yet, he would find time to inform us and keep us in the know about changes, talk to us about our opinions and ideas, and so much more. And, like so many other things is in life, the bad seem to ruin it for the good.
The ridiculous amount of QQing that goes on is just inane. Everyone has a right to their opinions and to express those opinions. What's not appropriate or acceptable is to do so in a way that's volatile, disrespectful, unproductive and nothing short of a child's tantrum.
I'm so glad that people have taken the time to comment and express to him just how much he truly is appreciated and wanted. Even, if those people are usually hard to hear, amongst the plethora of boisterous and immature children that seem to flood the forums.
tulipblossom Sep 28th 2009 11:33PM
And, like so many other things in life, the bad seem to ruin it for the good.
Jed Sep 29th 2009 12:34AM
How can people be rightfully furious if someone wants to take a break from something? If it wasnt him doing this someone else would pick up the torch. pretty much all the whiners on the forums have been getting spoiled and now when someone tries to put his foot down people just cry even harder.. like when your parents finally tell you know. no one has the right to be angry if he decided he didnt want anything to do with the forums anymore. guess you'd just have to get over it. or quit the game and we all know thats gonna happen
shadowdk Sep 29th 2009 1:05AM
I think Ghostcrawler does need to take a vacation. His job cant be easy, and a nice break on a tropical island would be nice for him.
But not more then a week.
Ekin Sep 29th 2009 2:20AM
Two Words:
Punching Bag
That is how the man must feel...
To be fair i have never seen nor really heard of a "lead developer" from any other major game developer actually putting his head out here and saying .
"Hey people, how are you all doing? Anything you consider broken? Of course there is just show me some reasoning beyond pure math based on assumptions and well discuss it."
Most devs treat it more like this
"Our game STFU or leave"
I don't know about everyone else but i like the first option! Even if it does seem a bit cock-eyed at times haha.
poolandchicken Sep 29th 2009 2:49AM
Greg seems like a great guy who really knows what he's talking about and believes heavily in WoW's brand.
I had a chance to see him speak at Blizzcon this year and it was one of my personal highlights.
Avan Sep 29th 2009 3:07AM
This is my favorite GC of the last week:
"Players also tend to downplay any fight with adds ("trash doesn't matter") even though there are very few single-target boss fights."
...which is wrong. Truly, trash DOESN'T matter. But trash is all those level 80-82 mobs between bosses, the things that are dead within 10 seconds of pulling due to massive AoE. Adds on boss fights are not trash, and as such they do matter. Go kill Gluth or XT-002 or Yogg, thinking that adds are trash and don't matter.
Ironic because in that same thread GC quoted posts about how there isn't a disconnect between players and devs. I don't know about you, but confusing adds with trash (two common terms in the WoW lexicon) seems like a bit of a disconnect.
Camaris Sep 29th 2009 4:05AM
I wouldn't last five minutes in the godsforsaken wilderness of the official forums.
Muse Sep 29th 2009 6:41AM
He could come to the EU forums. They're a tad more civilised than the US ones.
Nasicsmells Oct 7th 2009 5:15AM
I'm personally glad to see him back (even if its not as much as before) because he's not letting the trolls and QQers win!
Also i'm pretty scared at about how many people take things that change in the game so personally, I think you need to remember that it is a game, if it stops being fun, stop playing. Ghostcrawler and the other devs aren't out to get you or upset you they're just doing their job.
I personally couldn't do what he does because i'd end up hitting so many people with the ban stick ;)