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9-30-2009 @ 4:32PM
Yeah, I know what you mean. I had a problem with a computer I recently ended up returning (the cheaper Gateway FX). I called customer service, said that my computer had been displaying vertical lines at times, and crashing a lot, sometimes not turning back on and unable to play games, I told them I'd updated the drivers and rolled them back a couple times. They told me to update the drivers. So I did. Didn't work. Then they said to wipe and reload. So I did. That didn't work. I sent it in. They replaced the processor (problem was pretty obviously video-card related). I called them again. I thought it might be a power supply problem through more trouble shooting and problem solving. They made me reinstall the graphics drivers. Didn't work (duh!). Then they said it might be a graphics card problem (note: graphics card was installed correctly, and the escalated problems really strongly pointed to power supply). I took it back to the retailer, they said it was a motherboard problem, and gave me a new computer.Though, most computers come with a partitioned harddrive (if you get them pre-built) with all the stuff you'd get on backup disks on the partition, and they usually have a recovery disk making utility with them. You shouldn't have to pay extra for the disks, so long as you have a few CD's or a couple DVDs laying around.
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