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11-13-2009 @ 9:35AM
While I like you approach to the situation, as someone who has fired many people in my professional, non-game life, I can say that you may have overvalued your second (#2, that is) step, and have undervalued the clichéd "sandwich approach."Given the propensity for drama and "my word against yours" situations, firing a raid member person-to-person, one on one would still be the preference. You are correct that including another person would feel like ganging up on the firee, which automatically puts the person on the defensive and at a disadvantage. In one on one situations, people at least feel like that have the opportunity to be heard. But against numbers, people can often act out and/or use brashness to cover up any real feelings or thoughts and undermine any real discussion that might have been possible. Also, the tried and true sandwich approach of criticism, though clichéd is still powerful. It's important to convey to the potential firee exactly why this person was invited to participate in raids (often reminding them of their prior enthusiasm and focus), to demonstrate that these were obvious and noticeable benefits of their involvement. Only after establishing a basis of positives (and by proxy, expectations), you can outline the areas of incompatibility and failure. Verbally drawing a bottom line to them, and citing when opportunities to change were granted and prior warnings delivered, do you substantiate your case for dismissal. It is also important to attain a certain level of agreement. This can be done simply by asking the potential firee if they can understand why you would cite a particular behavior or performance as a detriment or failure; and working toward their acknowledgement. This makes the actual dismissal much easier since they have essentially agreed with your evaulation.Then close with something optimistic and positive, hence the sandwiching of the negatives with two positives. It's never easy, but often it just has to be done.
11-13-2009 @ 9:53AM
Good article, great comment, but all this talk of sandwiches has me hungry.
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