@Creese5704

In nearly very case of account theft, it is not what you'd call "hacking". Hacking implies some form of discerning information through force. What happens to WoW accounts is, generally, someone being careless and getting keylogged. This is "compromised security" not "hacking" and does not happen if you have an authenticator.

Why not? Because even if they know your login and password, unless they can also guess the random string of numbers on the authenticator for that specific span of 30 seconds, they can not log in to anything related to your account. This precludes the theft of the account, as they are unable to *change* the password, log in to take items, or transfer a character.

The only way to lose an authenticator protected account is if the thief has your login, password, original CD key, and secret question answer. If they somehow manage to have all that (CD key is *extremely* unlikely unless you bought the account online) then yes, they can get an authenticator removed by posing as you to customer service. It is, however, far, far less likely that this will happen than it is that some idiot at your house could use your computer for 15 minutes, run into a key logger, and you lose your account for simply not having an authenticator.