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1-12-2010 @ 4:45PM
The problem isn't that the accounts are being hacked. Surprise, but thefts occur everywhere, everyday. That there are hackers and thieves in the world is not the fault of the Police or Blizzard Restoration guys - that's why we have them in the first place.The problem is when Blizzard can't restore all the accounts, timely. If the Police can't handle all the crime, you don't throw your hands in the air, you hire more Police. If Blizzard can't handle all the account restorations, THEN MANPOWER IS THE SOLUTION.Of course Blizzard can do little to control the actions of hackers - no one implied they could. But what they can control is how fast they process account restorations. That means more people. That means throwing more manpower into the system - more account restoration admins, etc. "It's no secret that Blizzard's support department is worked to the bone, and the solution to that problem is not to hire dozens of people and throw more manpower at it. No matter how many game masters they hire to fix players' hacked accounts, those people cannot stop the accounts from being hacked. The game experience won't improve, players will just be inconvenienced for a slightly smaller amount of time. When one problem is dominating your entire staff, you don't simply hire more staff. You find a way to solve the problem."So your solution is to make WoW hack-proof with digital keychains? Wow, alert Microsoft, because they've been trying to combat hacking for YEARS. Your solution is new, original, and perfectly viable.For fanboys who say, "There's never been a case of an authenticator being hacked!" there never will be; Blizzard doesn't talk about confidential account information - they wouldn't talk about it anyway. And the authenticators are Blizzard's own product - they're not about to compromise their own integrity by admitting to possible faults in their own security.
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