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1-15-2010 @ 3:27PM
Oh, and just as a follow-up: If you ever feel like something has happened to your account, if at all possible, deal with it over the phone rather than via email. Email can take a long time to resolve, and sometimes the keyloggers will change your email password as well just to keep you occupied. I know waiting on the line for 30+ min. to talk to a Blizzard rep can be troublesome, especially if it happens during work hours, but my experience in that regard was that they'll help you out very quickly. Even if your items aren't restored right away, they'll lock your account until you feel like your security issues are resolved, they'll stop any character transfers or deletions the hackers might attempt (and they will try this from time to time), and you can be absolutely certain you're talking to Blizzard and not sending emails to your hackers.
1-16-2010 @ 12:25AM
30 minutes on hold isn't always an option right now. One of my friends was recently hacked and has spent days trying to call Blizzard; whenever she tries to reach the Billing/Account department, she gets a message that says that they're too busy to take calls right now. She leaves messages, they don't call her back.
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