Editorial: Thoughts on the Ensidia ban

For those of you not up to speed, let me summarize what happened in the past day. On Wednesday evening, the guild Ensidia defeated the Lich King encounter in 25-man Icecrown Citadel. Not long after that, Blizzard performed a hotfix to the game, disabling the damage dealt by Saronite Bombs and Global Thermal Sapper Charges. Blizzard stated that the hotfix was made to temporarily deal with a bug that was causing the bombs to rebuild the Frozen Throne platform during the Lich King encounter. Ensidia then updated their original post in response to the hotfix, saying that the bug did affect their kill, but that they did not know that it was the bombs specifically that was causing the platform to rebuild during every attempt, because their rogues always use Saronite Bombs in their DPS rotation. Blizzard, in response to a question about whether or not Ensidia would receive a temporary ban for the bug, then stated:
"It is not our policy to discuss disciplinary action for exploitation. With that said, we take exploits very seriously and will action players that use exploits to overcome an encounter.
We continue to closely monitor all 25 player Lich King attempts and will take action if we deem players blatantly exploiting the encounter."
Early Thursday morning, Ensidia updated their website, saying they received a 72-hour ban from Blizzard, and notification that their achievements and loot would be removed. I, personally, was very surprised; but what happened exactly? Let's first examine how this bug could compromise the difficulty of defeating the Lich King:
During the Lich King encounter, the platform that you fight on crumbles at the edges, reducing the area in which players have to maneuver on all sides. From then on, Val'kyr mobs (3 in 25-man, 1 in 10-man) will periodically spawn, pick up members of your raid, and fly towards the edges of the platform. If the Val'kyr mobs are not killed before they reach the edge, your raid members will be dropped by the Val'kyr to their deaths. In order to buy yourself as much time as possible to kill the Val'kyr, it makes the most sense to position your raid at the center of the platform. Unfortunately, while this is occurring, the Lich King will periodically target a member of your raid and cast Defile. Defile causes a black pool to form under the feet of the target and deal shadow damage to anyone who comes in contact with it. To make it worse, every time any player touches that pool it will increase in size, and the damage dealt will increase as well. So, if your raid is stacked at the center of the platform when a Defile is cast, everyone has to scramble out quickly to avoid enlarging the pool, while continuing to DPS the Val'kyr. On top of all this, the phase is based on the Lich King's health, so you have to whittle his health down as well, or else the phase will never end.
So where does the bug come in? It's pretty simple: if players can rebuild the Frozen Throne to its original state, you will have more space to avoid the Defile. This might not seem like a big deal if you've watched the 10-man kill video from Blood Legion, but add in 15 more people and it quickly becomes a much more difficult aspect of the fight.
Another advantage to rebuilding the platform comes from the Valkyr. Ensidia has stated openly that by having the platform extension present during the phase, it was unnecessary to DPS the Val'kyr at all. See, the Val'kyr do nothing in the fight but carry players to the edge and drop them, so if the Val'kyr were just dropping raid members off over the rebuilt edge of the platform (as opposed to over a deadly drop) then this mechanic of the fight is completely trivialized. It would simply disable three of your players for a short time. This allows you to rush through the phase, focusing all your DPS on the Lich King.
So what did Ensidia do exactly? The exact mechanics of the bug are unknown. Given the way Blizzard handles things, I don't expect us to ever receive a statement about it, so unless Ensidia releases a video to clarify what they did, there is no way of truly understanding what happened. Currently, we do not know if a single bomb restored the entire platform, or if many bombs had to be used. We also don't know if the platform had to be hit by a bomb in a very specific location to trigger the bug, at a specific time, or if the use of bombs on any portion of the platform, at anytime was enough.
Before I speculate, let's talk about the use of Saronite Bombs. In discussing this topic with other players, I have met a surprising amount of people who consider the very usage of Saronite Bombs to be rather incriminating. After all, what could you possibly need bombs for atop the Frozen Throne? Let me speak in Ensidia's defense momentarily and say that there is actually nothing strange about using engineering bombs for DPS on this encounter, or any other. It's quite common among players who are serious about their DPS output, and I know an enhancement shaman who has been doing it since WotLK was first released. In my eyes, if an enhancement shaman on a backwater server is using Saronite Bombs to give his DPS an edge, a top world guild like Ensidia is sure to have a few DPS who do the same thing.
That said, let's consider what has come out from Ensidia. The first public statement in regards to the bug came very early on Thursday from Mek. He said that the bug Blizzard addressed did affect their raid, and that they were never able to identify Saronite Bombs as the source because the bug occurred in every attempt, and the bombs were used on every attempt. Statements since the ban from Muqq, Kungen, and Ekyu conflict with the contents of Mek's original post, though all three posts have a great deal of commonality. The three members of the raid state that the bug did not occur every attempt, and that they continued to execute their strategies even when the bug had been triggered. They, like Mek, said they did not know what was causing the bug.
Now, it's time to speculate as I said I would. Feel free to imagine me writing with a tinfoil hat for the remainder of this paragraph. I mentioned earlier that we didn't know the exact mechanics of the bug, and without seeing video it's really impossible to know what happened. We can do some deductive reasoning, though. At the time Ensidia killed the Lich King, there were 15 other guilds that had killed Sindragosa and were thus eligible to be working on the Lich King encounter. All of these guilds in the top 15 are extremely competitive, so I'd imagine that if they could have been working on the Lich King encounter at that time, they would have been. The reason I bring this up is because I want to examine Ensidia's claim that they triggered the bug through normal game play. It is my belief that if 15 other guilds were working on the Lich King, somewhere in those guilds there had to be at least one other player who was using Saronite Bombs to up his or her DPS before the hotfix. More than likely, there are several players from across these guilds that were doing it. But if so many guilds were doing this, and the bug trigger occurred effortlessly on Ensidia's part, why don't we have more reports about how this bug works from other guilds? Further, why isn't there video from those attempts, or Ensidia's attempts? It is a very common practice for top world guilds to video capture every attempt in case one of those attempts yields a kill. I stated earlier that I did not know if the bug was triggered by just using a Saronite Bomb, or if it had to be used in a specific way, but based on the lack of reports from other guilds, I believe that to trigger this bug a very specific action had to have taken place. That doesn't necessarily mean Ensidia was intentionally forcing the bug to occur, though. It's possible that their particular strategy simply allowed the required circumstance to consistently reoccur. I'll buy that in their defense.
But there is still something bothering me: bombs have a 1-minute use cooldown. Based on what Ensidia has said since Mek's original update about the bug, there was actually just one rogue using bombs, not multiple rogues. So, one rogue and a 1-minute cooldown; I don't think I'm out of line when I say that it sounds far fetched for this bug to occur frequently if a precise action is necessary to trigger it, and that precise action has a conditional on a 1-minute cooldown that only applies to one person in the raid. Ekyu said their final kill wasn't clean, so we know that they didn't have a perfect, robot execution each time. But this is the last of the speculation I'm going to do. This tinfoil hat is making all sorts of crinkling noises every time I adjust my headphones, and the truth simply can't be found like this.
The fact is, regardless of how the bug got triggered, it did; and Ensidia knew the encounter was bugged. They knew because they defeated the Lich King on 10-man ICC before they did it on 25-man. Muqq's achievements reveal as much, and they even said in their statement that the bug was exclusive to 25-man. I'm very skeptical when Ensidia says that they were just playing as usual, and couldn't figure out that it was the Saronite Bombs that was specifically bugging the encounter. It's a big discredit to their own intelligence. Ensidia is a smart guild, with smart players. These players figure out how to down bosses before there are strats or videos. Why couldn't their astute observation figure this out?
Of course, It's very easy to look on at the situation and say any other guild would have done it differently if they found an exploit that made a fight easier. Especially when competing with so many other talented guilds for world first titles. I would imagine that any guild who found a bug that made a fight easier would use it. I personally wouldn't fault them for that, especially since there was no public testing for the encounter. Let me say this now: If Ensidia did find a bug, and used it intentionally for their kill, I woudn't care so long as their actions after the kill were responsible. What I do fault Ensidia for is that whether what happened in their kill was intentional or not, their behavior from the start of this ordeal has been less than exemplary for a world-class guild in the public eye. To be cliché, they've added insult to injury:
On Wednesday evening, Ensidia announced the kill without many specifics. They posted a kill shot, and talked about how they were looking forward to doing heroics in the next week. When the bug was pointed out through the hotfix though, they stated that they knew the encounter was bugged but that they would have downed it anyway. That's probably true, but if during the span of an encounter you find an exploit and use it, the most responsible thing to do from there would be to turn to Blizzard and say "your encounter is bugged. Fix it, take the kill away, and give us our attempts back." Maybe that's too much integrity to ask for in today's age, so given what happened, here is a slightly less responsible response: after the hotfix was announced, Ensidia could have said "yes, you caught us. We used the bug. Take the kill away and give us our attempts back, and we'll do it legit." They haven't made any responses like this, though.
In fact, their actual statements have really surprised me, because their previous history with bugs has been different. But regardless of their history, I consider their protests to keep the kill, despite knowing it wasn't a legitimate kill, rather unsportsmanlike. Let's consider that not many guilds will defeat the Lich King this week. For the few that do, ICC will just now be starting. Ensidia can say that they would have eventually got the kill with or without the bug, but what if they couldn't? What if Paragon and vodka hadn't scored a kill during this lock out? If that happened, and Ensidia had been allowed to keep their kill, it would have effectively ended progression for the rest of the expansion. From that point on, every guild would have had to play catch up to a guild that got a head start by a bug. At the time Ensida got their kill there was still no telling what would happen in the rest of the raiding world. As far as Blizzard was concerned, it was still possible (though unlikely) that someone else might not get it. That possibility is the reason Ensidia had to get their kill taken away. If Blizzard hadn't acted, they risked destroying the game for so many competing guilds.
As for the ban that accompanied the removal of the loot and achievements, that is between Blizzard and Ensidia, and something that we can only speculate upon, as I did in this article. I need to stress that while I did give a lot of fair information to consider, I offered a lot of my opinions as well. If you care about this issue at all, I would encourage you to read through all of Ensidia's statements for yourself. As it is, it's unfair to demand Ensidia to prove their innocence, but unfortunately that is where they currently stand. Only they can prove that they did or didn't deserve the ban, and they may or may not choose to play that game. It's their call. What do you think? What would you have done if you were in Ensidia's shoes? What about if you were in Blizzard's? If you agree or disagree with the actions or statements of Blizzard or Ensidia, let's hear it.
Filed under: Analysis / Opinion, Cheats, Bugs, Guilds, Raiding, Wrath of the Lich King, Achievements






Reader Comments (Page 1 of 11)
joel_robinson Feb 5th 2010 7:11PM
All this proves is Blizzard has shitty QA. Which is not a surprise if you've been playing the game for a while. To this day we still have bugs like the Champions on 5 man TOC reseting after you pull. This encounter should have been on the PTR and spoilers be dammed. If you were that concerened about spoilers, it's up to not to go to places where you can be spoiled. I know where i can go to get spoilers for this season of LOST but i choose to avoid those places. Same thing applies. Unfortuantly this will get lost in all the talk about Ensida and cheating and i'm sure several comparisions to profession sports will be made. All this proved is that Blizzard needs the PTR because they obviously can't be trusted to test thier own products in house.
mcclark Feb 5th 2010 7:28PM
As a QA tester (not for Blizzard, mind you), I feel like I should come to the defense of Blizzards Quality Assurance department.
Testing, for the most part, is not nearly as easy or straightforward as it may seem. Especially for a game as big as World of Warcraft, and it's surprising to see just how FEW (I consider hundreds to be few in this case) bugs manage to get through. I've worked on titles of far less importance and with a team just as big as Blizzards, and it ends up a broken, unplayable mess.
The problem here is definitely not their QA department. Their QA team (who I've met and interviewed with) is insanely OCD and precise with their testing, and is comprised of some of the best testers in the industry, if the interview process is any hint.
Also, bugs like the ToC reset are reported almost right away, but you'd be surprised at how long it takes for stuff like that to actually get fixed. It comes down to how important the designer feels the issue is. Obviously, recoding an event like that isn't a simple task, especially with so many other things on their plate.
Anyway, just my two cents.
Viper007Bond Feb 5th 2010 7:42PM
It wasn't about spoilers, it was because they didn't want guilds to know how to do the fight (i.e. having practiced on the PTR).
travis Feb 5th 2010 9:07PM
there are in fact two people to blame here: blizz for not testing this, and ensidia for knowing the fight was exploited.
The blizz point is obvious, but most people are on the fence on that fact that if Ensidia knew if they had bugged the raid. As Moore has pointed out, most high-level raiding guild, Ensidia being on top of that list, ALWAYS make videos, and there is no chance in the world that they did not film their attempt. **takes back the tin hat** But why isn't it up online? There is very good reason to speculate that they knew the encounter was being bugged, and even though they didn't know what was happening, they continued to do whatever they were doing to exploit it.
In the end, it was fair that blizz took away the kill and the gear, but it was NOT fair to place a 3 day ban (though those guys could probably use some sunlight) on a mistake that was blizz's fault.
Kole Feb 5th 2010 9:40PM
As a QA person for a rather large console company I can't defend Blizzard especially IF you say they are so OCD and yet this MAJOR bug made it out to or not to exploit. Stop rushing to release something if it isn't ready yet. This bug alone should have stopped them from releasing the patch until it was fixed.
For as important as this patch is (killing the object of the entire expansion) you would hope that Blizz would have put more effort into getting it right. But banning a guild, especially one who does alot FOR Blizz and their marketing department, is pretty bad. Of course IMHO only...
Yet there will be QQ regardless.
mcclark Feb 5th 2010 9:57PM
@Kole
Like I said, issues can and will make it past QA. This issue is caused by a very specific and rare circumstance, and understandably, made it through. It's not like Blizzard knew this bug was out there and decided to release the patch anyway.
However, this will hopefully show their QA department that they may want to start thinking even further outside of the box when it comes to certain mechanics (in this case, bugs with pertaining to siege damage).
nlv1977 Feb 5th 2010 10:03PM
I made a reply on mmo-champion about some of them being unbanned, getting the achievement back and Paragon therefor not being the world first as stated. Either Boubouille deleted the post or another mmo mod, not sure, I think someone is playing favortisim toward Paragon here and I dont think its Blizzard. Either way Boubouille had no right while the investigation was ongoing to make a front page news post stating that Paragon were the World Firsts as in my eyes it shows that he is Biased, which if thats the case he also should not be a moderator for mmo-champion.
KronosIII Feb 6th 2010 1:16AM
Do I agree to take away achievements and loot, yes
Would I ever agree on a 3day ban? NEVER
Why would you ban a person for your own bugs that you did not fix? It's not like saronite bombs are something rare.
Banning this guild for blizzards own faulty problems is just not right.
This type of banning is barbaric in my opinion and childish. It is not justifiable at all.
The guild only used the resources given to them in game to win the boss fight. If they used hacks then it would be different.
I'll give another example. Imagine a company just finished a building for people to use. When entering the building they fell and broke the flooring by simply walking in With no signs or any indication showing that the floor will break. Now the people that fell have to pay the company that built the place.
This banning is just backwards logic. If anything a Dev. or tester should be the one that gets in trouble.
Codexx Feb 6th 2010 2:19AM
I'm not a game tester, but I'm well aware of what they do, and I'm also well aware of how bug-fixing teams operate. Fixing a single player game is difficult. There's any number of issues that can arise. Holes in levels, button combos, glitches, fatal errors, etc. A multiplayer game makes this more difficult, especially if there are different types of characters that can interact in different ways, etc. This is all strenuous work. These people spend every hour of their work day finding bugs and/or fixing them, sometimes with the aid of another programmer who has found a few spare minutes to fix a couple small bugs.
Make it a Massively Multiplayer Online Game, which has to worry about several classes, their rotations, specs, buffs, debuffs, as well as the addition of server architecture and networking, and you're basically asking for one of the most stressful and difficult jobs around. Blizzards bugs that get through are small. There are rare instances that will crash the client or the game, and I don't recall any that have crashed a server directly. The use of a low level engineering item used as a specific time was overlooked, possibly because they did not use it at the right time, or it was not used when testing rogues on the fight.
This is a tiny bug that caused a big issue. Blizzards bug fixing team is certainly at fault, but you can't say they aren't doing their jobs. A much worse team would have not noticed a common spec's rotation, using regular abilities, could crash the server. Their team has done a fine job, and this is just a very well known case of something being overlooked. But can you really blame them for not using a low level engineering item at just the right moment on a specific fight?
Bunneh Feb 6th 2010 1:46AM
What you don't seem to realize, is that boss encounters bug out all the time, more times than i can remember we've had to wipe it because of a bug and you're damn lucky if a bug doesn't actually manage to kill some raiders.
Bugs are a common occurence which raiders have to deal with daily and you're saying that bugs that make encounters harder are okay and bugs that make encounters easier are not?
For example, Ever since patch 3.3 tanking Anub'arak adds has become increasingly difficult because of the mob pathing. Our guild has had several occurences of the add tank going splat since one add decided to walk behind him. So what do we do in this situation? Writing a GM hasn't worked.
SamLowry Feb 6th 2010 10:06AM
"But can you really blame them for not using a low level engineering item at just the right moment on a specific fight?"
Yes, because the platform was designed to be susceptible to siege damage, and yet the designers assumed that Arthas would be the only one damaging it, completely forgetting that saronite bombs do siege damage as well.
As a programmer for another company pointed out an another thread, it's very likely that the platform's health was identical to the damage done by Arthas' strike, and when its health dipped into negative territory due to the addition of bomb siege damage then the platform's health reset to its full value. In other words, the programmers forgot to insert the line "If health
Phoenix Feb 6th 2010 10:48AM
I also work in QA (for a console though) and I have to say that the ban is ridiculous. Taking away items and achievements I can understand, but these top 15 guilds, or even top 50 guilds that tackle these ultra difficult untested encounters are basically paying Blizzard to do QA for them.
Remember when 3.1 came out and Ensidia beat the 2 minute timer on Hodir with "Creative use of game mechanics" by stealing a buff from Freya trash? I think that was more ban-worthy than this.
If you're going to release something that hasn't been tested on the PTR, and you're going to throw the top guilds at it on live, you damn well better be sure that you watch them closely and TELL THEM that the fight might have bugs. Hell, put a GM on task to chill up near Arthas and be there for them to talk to if they find a bugged mechanic.
Jim Whatshisname Feb 6th 2010 11:55AM
The 3 day ban, the loot and achievements means absolutely nothing to a guild like Ensidia, such punishments are irrelevant. The only punishment that matters is putting them an entire week behind everyone else for the hardmode race. This alone is an extremely harsh penalty. Getting world firsts is what they do, Blizzard basically took an entire instance away from them.
Ban them the whole week, take away _all_ their achievements, I'm sure they would prefer almost any punishment over locking them out of the hardmodes. Paragon and the other top guilds are now going to get the hardmode firsts without their main competition. It's like winning the olympic gold in 100m while Usain Bolt is out sick. Yeah it's still the gold but that's not how you wanna win it.
zaver88 Feb 6th 2010 2:38PM
Lot of people still think that the 3 day ban was wrong, but after reading Jinxarm's blog, I think it was the right thing. In it he mentions that on the 3rd attempt onwards that they stopped DPSing the Val'kyrs outside of the first wave because the floor got rebuilt. It's true that they probably didn't know about what was causing the bug, but they did know it was a bug and used it to their advantage, with is in fact against Blizzard ToS. They know to DPS all of the Val'kyr because of the 10 man version, so there is no excuse NOT to continue doing it when they know it was a bug. Plus if you're Blizzard, and you're watching it, seeing that they're not DPSing the Val'kyr like they're supposed to, 2 things come to mind: Either 1). They know about what's causing the bug and are taking it to their Advantage or 2) They don't know what's causing it but are still taking it to their Advantage. Either way it's grounds for a ban.
Jinxarn's blog:
http://ensidia.com/Jinxarn/blog/4090/
Farstrider Feb 6th 2010 5:51PM
http://www.youtube.com/watch?v=ATqC6kQWRIk
vinniedcleaner Feb 7th 2010 12:35AM
Oh how the "mighty" have fallen...
3 day ban? It should be a 3 month ban and Blizzard should go back and review all their 'firsts'. Their 'look-at-us-we're-uberleet-and-you're-not' attitudes since their inception has made this whole incident just sweet justice. And the whole innocence thing just doesn't wash. You're a supposed hardcore raiding guild yet you claim you didn't know that the saronite bombs were causing a bug in the encounter? Isn't that the same defense that the Martin Fury guy used? and look what happened to him....
Ok all you Ensidia fanboyz... flame away
Ensidia: the sure cure for a flaccid epeen
gatorfan Feb 8th 2010 12:20PM
A few things:
1) No kill video is incriminating of Ensidia, period, end of story.
2) The 72 hour ban says something about the EVIDENCE that Blizz has on this.
3) Put those together and that tells me that a kill video shows a certain rogue targeting a specific place on the throne to trigger the bug.
Quit taking sides and put the evidence together and the conclusion is obvious: they EXPLOITED the encounter. As a "paid for" enterprise, it is as destructive to Ensidia to fess up to exploiting a bug as it would be for a bank to fess up about exploiting consumers on home loans. ::duck:: Yes, it is on that same moral equivalency. And the fact that Ensidia isn't posting a video of their "kill", doesn't that just ring hollow or what?!?!? Seriously.
Azure Feb 8th 2010 5:15PM
Ok... Just one question?
According to Jixarns blog, they figured out they could stop dps'ing the Valkyr and focus on the Lich King. If they figured out that and they were no longer dpsing the valkyr, why was the rogue still using bombs on them? You can't say for dps. Remember they had stopped dps'ing them.
Magma Feb 5th 2010 7:13PM
The issue never was "but the rogue always uses saronite bombs!". The issue was that the rogue was throwing them at at place he had no business doing so, Which is what caused the platform to reform. If he had just been tossing like normal, this whole thing wouldn't be an issue.
Wild Colors Feb 5th 2010 7:16PM
Having watched the 10-man videos, I think that, if the rogue was assigned to kill adds, he would have been throwing the bombs near the edge of the platform. Remember, the bombs have a radius...if the bug only required that any of the bomb's AoE hit the destroyed platform in order to rebuild it, then it could very well have happened throughout normal game play.