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3-18-2010 @ 11:33AM
Authenticators. Period. No excuses. Spectacular Death had one hack on December 23rd which resulted in about 5k of guild bank materials taken. 10 days later, a guy playing on a Mac, was hacked. He still does not know how it happened. He's a computer tech and did traces or tracks or something and cannot find the entry point into his computer. His hack resulted in another 5k of materials taken. We had just recovered from the first hack thanks to everyone in the guild donating money and materials to restock the bank of raiding supplies. "Devastated" doesn't cover the feeling. (Side note: We have never received anything stolen in these hacks back from Blizzard even though both people were told an investigation proved they were hacked. Other guilds in the exact same situation received all their taken materials within 48 hours. I'm still waiting. GM's have been no help. So just because X guild was hacked and got all their stolen materials taken, don't assume you will. Yes, I'm bitter about this.)Before the first hacked account could get all his toons back to normal, he was hacked again. He came very close to quitting. We lost over 10.5k (AH estimate) of materials. It set us back a couple weeks in raiding but we have rebounded well. With the 2nd hack, his authenticator came 2 days after the hack. With the 3rd hack, it was the proof he needed to get an authenticator, even though he'd been locked out of the bank.I made the decision that there is NO bank access unless and until I see that core hound pup; me, only me. Guild members cannot show it to officers. We have restricted bank access for those with the pup too just in case. I hate to do this because why have a bank if members are restricted from using it to its full potential. But I'm not asking them to pony up every few weeks because people are hacked."SHOW ME YOUR PUPPY!" is the cry and I would strongly suggest you go that route. Every guild member should be running behind a firewall and/or have anti-virus software working. Ask in the guild if anyone deals with computer security and have them post suggestions of software to install on PC's AND Macs. We have a whole folder devoted to security features on our web site. Lastly, if you find out that anyone in your guild has bought gold, report their sorry butt, kick them and post their name to your server forum. That's the whole problem, right there. People buying fake gold with real money fuel the hacks. When that stops, the hackers will have to find something else to do.
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