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Battle.net Real ID preview and FAQ

We're getting a lot of info today about Battle.net's new features. First it was Facebook integration and now a full explanation of the Real ID features. We previewed some of the features of Real ID before and there were some concerns. This Battle.net feature is completely voluntary and requires mutual acceptance. So the only people who will be your Real ID friends are the ones that you agree to (and they have to agree as well).

Real ID features
  • Real names for friends Your Real ID friends' names will appear next to their characters.
  • Cross-Game chat You will be able to talk to your Real ID friends cross realm and in other games like StarCraft II and Diablo III.
  • Rich Presence You will be able to snoop see what games and modes your Real ID friends are playing. So you'll know if they are just hanging around Dalaran. And they'll know the same about you.
  • Broadcast You can broadcast short messages to all of your Real ID friends and view recent messages that they have broadcast.
  • Friend once, see all characters Real ID friends can see all of each other's characters. All. You won't be able to pick and choose which ones can be seen, unless they are on another Battle.net account.
Again, both friends have to agree to become Real ID friends and this will not be a mandatory feature of Battle.net. This is obviously a feature that you will want to use only with people that you don't mind knowing what Blizzard game you are playing on which character and where.

The complete Real ID FAQ is after the break.


Real ID FAQ

Battle.net's Real ID system is a new, optional layer of identity beyond the standard in-game character level of identity that keeps players connected to each other across multiple Blizzard Entertainment games. When players mutually agree to become Real ID friends, they'll have access to a wealth of additional features designed to enhance their social gaming experience. For information on these upcoming features, check out our Real ID page and read the FAQ below.

Real ID Friends

How will I become Real ID friends with another player?

Both players must first mutually agree to become Real ID friends. To send a Real ID friend request to another player, simply enter his or her Battle.net account name (an email address) using the Add Friend function in-game. The other player will see the pending request in their friends list, and if they accept, you will become Real ID friends with each other.

Who should I add to my Real ID friends list?

Real ID is a system designed to be used with people you know and trust in real life -- friends, co-workers and family -- though it's ultimately up to you to determine who you wish to interact with in this fashion. When you become Real ID friends with another player, you will be sharing your real name and opening up new communication options with that player. In addition, players who are Real ID friends with that player will be able to see your name in a "friends of friends" list, which allows people to be able to quickly send Real ID friend requests to others they may know.

What is the "friends of friends" feature of Real ID?

Similar to other social-networking platforms, when you click on one of your Real ID friends, you will be able to see the names of his or her other Real ID friends, even if you are not Real ID friends with those players yourself. If you happen to know someone on that list, you will be able to quickly send a Real ID friend request to that player. This feature is designed to make it easy to populate your Real ID friends list with people you might enjoy playing with.

How can I remove a Real ID friend from my list?

Simply right-click their Real ID name and select Remove Friend. That player will no longer be on your Real ID friends list, and you will no longer be on theirs. To stop using Real ID, simply remove all of your Real ID friends from your friends list, and do not accept any more Real ID friend requests.

Will Battle.net inform me if I enter an invalid Battle.net account name when I send a Real ID friend request?

A player who sends a Real ID friend request will only be notified if the other player accepts the request. To protect the privacy and security of all of our players, the requesting player will not be notified if the email address entered is an invalid Battle.net account name or if the other player declines the request.

What information about me will other players see when I use Real ID?


If you are using Real ID, your mutual Real ID friends, as well as their Real ID friends, will be able to see your first and last name (the name registered to the Battle.net account). You will also be able to see the first and last name of your Real ID friends and their Real ID friends. Your Battle.net account name (your email address) is not displayed to other players through the Real ID friends list. In addition, players with Real ID relationships will be able to view each other's online status, Rich Presence information, and Broadcast messages, and will be able to see which character and game their Real ID friends are playing across supported Blizzard games.

Am I able to set my status to show my Real ID friends whether I am online or away?

You are always able to set your status to show whether you are online, away, or busy. Any Real ID or character-level friend on your friends list will see your online status. Beyond simple online status information, Real ID friends will see detailed Rich Presence information (what character the Real ID friend is playing, what they are doing within that game, etc.) and will be able to view and send Broadcast messages to other Real ID friends.

How does Blizzard safeguard my information?

We respect the privacy of our players and recognize the importance of providing a secure environment for them. You can find out how Blizzard safeguards user information by reading our Online Privacy Policy.

What can I do if another player is contacting me through the service and behaving inappropriately?

If you feel that another player is behaving inappropriately when contacting you through the service, please contact a Game Master in-game or visit the in-game support contact page, and a support representative will be able to assist you. There is also an option to permanently block individuals from communicating with you in Battle.net and within the games themselves.

Will parents be able to manage whether their children are able to use Real ID?

We plan to update our Parental Controls with tools that will allow parents to manage their children's use of Real ID. We'll have more details to share in the future.

World of Warcraft Friends & StarCraft II Friends

What's a World of Warcraft friend or StarCraft II friend?

A World of Warcraft friend is any player you add to your friends list by World of Warcraft character name; this works just like adding friends works in World of Warcraft now. You will be able to add StarCraft II character names to your StarCraft II friends list in a similar fashion. If you add a character name to your friends list and are not Real ID friends with the player, you will not see the player's real name in the game, nor will they see yours. Character-level friends such as these are specific to each game (i.e. World of Warcraft character friends cannot see each other in StarCraft II or communicate cross-game) and can see online and offline status information only, not Rich Presence details or Broadcast messages. Other characters that a World of Warcraft friend creates will not automatically be added to your friends list.

What information about me will other players see in-game if I do not use Real ID?

If you are not using Real ID, only the in-game character name and online/offline status of the character you are playing will be visible to other players, and only within that game.

Can I use features such as cross-game chat, Rich Presence, or Broadcasts if I do not use Real ID?

Features such as cross-game chat, World of Warcraft cross-realm and cross-faction chat, Broadcast messages, and Rich Presence are only available if you use Real ID. For more information, visit the Real ID features page.

Can my Real ID friends see all of my World of Warcraft characters?

Real ID friends will be able to see all of each other's characters across games; there will not be an option to hide specific characters from Real ID friends or to appear offline to them when you're logged in. If you wish to communicate with someone through only a character, you can opt to use the traditional "in-game friend" system and add that player as a World of Warcraft friend.

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