Time Is Money: Hate mail from competitors

We received a note from a reader this week, and I felt it was appropriate to get the Drama Mamas involved. While this is a situation somewhat unique to auctioneers, it certainly has dramatic potential!
Subject: Gold Capped -- feedback and suggestion for Basil
What do you do (if anything) when your Auction House exploits make you enemies that call you out with whispers and /2 flames?
See, I've recognized certain markets that were being rather monopolized on my realm. My realm is a rather low-population realm to begin with, and heavily dominated by the OTHER faction, so supply is usually short and demand is high for many, many items making our particular economy ripe for that sort of thing.
Sensing that I could infiltrate these markets, I leveled characters with the appropriate tradeskills and did just that. Understandably, the (former) monopolists were none too pleased. Now when I log on my bank/auctioneer toon I am immediately presented with a chorus of "love notes" like "U R DUMB" and "WHY U UNDERCUT ME?" I usually don't respond because these people obviously don't understand economics, or they do and they're just trying to bully me out of "their" markets. Whispers I can /ignore and it's no big deal.
But what do you do when they start spreading falsehoods about you in trade chat? That's a more public forum for their discontent and could hurt my business, especially since none of their accusations are true.
Usually, since I refuse to divulge the name of my main toon on the realm, they like to say that my banker is the bank alt of another character, we'll call him Player X, who is universally despised on our realm. Obviously I don't want to be associated with him/her.
Basil, I'm sure your Auctioneer acumen has earned you at least a few enemies on your realms. How do you handle it? Just thought that might be an interesting topic for your column, since it also proves just how effective your strategies for making gold on the AH are. :)
Thanks!
Daniel
Basil says:
Ah yes, auctioneer hate mail. There are many things you can do to earn this; however, undercutting seems to be the one that gets the most competitors' attention. Tells and mail containing, "WHY U UNDERCUT NOOB!" should be considered badges of honor that you display with pride! It means you're doing it right.
I would hesitate before assuming that these competitors of yours are actually dumb, though. You have a thick skin and a quick trigger finger on the ignore button, but assuming they are sending these little thank-you notes to all their competitors, if they can make one or two of them think they've done something wrong, they might actually end up pushing someone out of the market. I know, it's not rational, but there are hundreds of ways to make money off peoples' irrationality. Daniel, I'm glad that you are not falling for this, but the important lesson for everyone else is that nobody can tell you how to price your stuff. No matter what they say, they're just trying to get you to stop competing with them, and there's no reason you should.
In your case, they've taken it a step farther and started trying to ruin your reputation in trade chat. First off, nobody reads trade chat except the 13-year-old Chuck Norris fans and other auctioneers, neither of which represent a serious segment of your auction house market. Point of fact: Despite what the loudmouths want us to believe, almost nobody looks at name on the auction before buying.
Second, I'd recommend highly against ever telling anyone who your main is. I keep a stable of bling-free bank alts and delete and recreate them every time someone figures out who they're connected to. It's nothing personal, but I have no interest in people second guessing or judging my business. I also don't look when I undercut and don't want that to affect my ability to enjoy hanging out with friends on my main. Bling-free, by the way, is important. If you want to kit out a banker and parade it around the auction house, do it with one you won't be deleting in a couple of weeks.
Another point of interest here is that this competition of yours is resorting to the least effective, lowest common denominator reaction they can in order to try to "protect" their business. This is because monopolies never last and are a stupid business plan! No matter how clever and rich you think you are, the only way you can make a monopoly is by buying out your competition, and that does nothing but convince them to produce more and sell it for more. If you happen to have a horseshoe lodged somewhere in your body and really are the only person capable of supplying a certain demand, by all means, profit from your monopoly! But don't think you can create one. Also, remember that even when you're the only game in town, lower prices always mean more sales, which might mean more profits overall.
Long story short: My advice is to create new alts, and when people demand to know who you represent, tell them to go fly a kite.
Lisa says:
What if you're the other guy -- the one who's been undercut, hot under the collar and raring for a trade chat showdown? No matter how upset you may be to find your perfectly laid plans sapped by some other dastardly trader, please don't mewl like a wet kitten in trade chat. You may indeed earn yourself some attention -- but as Euripides points out, you're preaching to the choir. The only people who'll be applauding your protests are the drama queens and other disgruntled traders. Any potential customers who happen to be listening in are more likely to be horrified by the drama and remember your name in a negative light. Whiners aren't winners. Take your losses and move on.
The only way to "win" this situation next time is to play harder, faster, better. Hone your strategy. Strengthen your market. Make no bones about it: competitive trading in the auction house is competitive. Some players don't find that enjoyable. If you're one of those, don't beat yourself up about it; get out of the traders' pool and focus on more modest goals. If you want to play the trading game, though, you have to be able to roll with the punches.
Robin says:
It seems to me that these people are advertising for you. You could turn it into a cheesy, but fun campaign.
/2 My fellow auctioneers hate me because I undercut their prices! When you see my name on an auction, you know you're getting a good deal!
You could be the Crazy Dave of the trade channel.
/2 Don't hate me because my prices are low! Why are they so low? Because I'm craaaaaazy!
You could even come up with your own cheesy slogan or theme song that is thoroughly annoying, like the local mattress store whose ads I hate but whose name I will never forget.
/2 You always know
/2 My prices are low
/2 So don't be slow
/2 Buy from me now
Yeah, yeah. It doesn't rhyme. I didn't say I was good at coming up with good theme songs. Dammit Jim, I'm a drama mama, not a jingle writer. My point is that you can use their mockery and slander to your own advantage. (Is it libel or slander if it is "said" only by typing? I'm going with slander.) You could turn this around so that you become the person people think about when they want to make a deal. When life gives you drama, make drama-ade. Or something. Yeah, bad at slogans. Obviously, I won't be the Crazy Dave on my server. Ah well. Good luck!
Filed under: Analysis / Opinion, Economy, Time Is Money






Reader Comments (Page 1 of 5)
Ulurjah May 8th 2010 12:06PM
Great article. You really know you're in it when you start getting flames. That said, I have often spoken with Jewelcrafters when I see them doing something that will hurt them and other Jewelcrafters. For example, especially early in an expansion, JC's should never prospect for any ore other than their own. Putting more gems on the market just lowers what you can make with your skill.
Sometimes the undercut pricing is so ridiculous ... but usually in that case I just buy out the offending player (5g a stack of Thorium always makes me laugh. I buy it and either prospect it for a 10x profit or put it back up on the AH if I'm being lazy for about 8x profit)
Dogii Kruger May 8th 2010 12:54PM
Off topic, but I wish I was on your server. Thorium only goes for 15g max on mine except on REALLY good days. Mithril is king of the vanilla hill on my server.
On-topic, I have never received hate mail for my auction house manipulation. But then again I don't go at it too harshly unless the only auctions up are the people who think everyone has to be stupid and list a stack of Runecloth for 60g.
Xano May 8th 2010 9:00PM
Robin's response has to be the most helpful. It's the kind of thing I'd do if I were in the Auctioneer person's shoes.
I suck too bad at the auction house personally to be able to have these kinds of troubles, though. haha
Vladeon May 8th 2010 12:17PM
The fact of the matter is this: no one's going to care what anyone says about your bank alt. No one looks at the names of who they're buying from, only what the BO price is. The simple thing to do is just /leave trade and ignore everyone who sends you a negative tell. Honestly, who cares. If it bothers you that much, do what Basil here said and delete your toon and make another one.
Andostre May 8th 2010 12:18PM
I can't wait for the day until I see someone complaining about an undercutter, and then I /who the undercutter and see that it's a goblin. I will laugh and laugh....
Scott May 8th 2010 2:04PM
I've got the best deals anywhere!
Hal May 8th 2010 3:31PM
Heh heh! Glad I could help!
beaubruno1 May 10th 2010 12:09AM
I got what you need!
Aaron May 10th 2010 10:07AM
Ah, potential customer!
brendamobley9 May 8th 2010 12:23PM
Well, that's just the thing. If someone is seriously undercutting a market you want to keep propped up and you know it will move, buy it and resell it. Not too hard.
Alden May 8th 2010 12:57PM
This advice only works for goods of a intrinsically limited quantity, i.e. old world mats that have limited drop rates that no one farms.
Do not attempt this with glyphs, belt buckles, enchanting mats, etc, since the seller can crank out more at the click of a button, and you're forced to buy more, and more and more.
This only works if your competitors are idiots, and can end up making you buy a crapton of stuff you don't need.
Gothia May 9th 2010 9:00AM
"If" you buy and resale; make sure you understand what the item costs to the person selling. I had someone try this on me with Greater Cosmic's at 18 gold a Cosmic. I guess he didn't understand that I also had a Blacksmith alt with my disenchanter and was making 8 gold a sale. He bought hundreds of Cosmics from me before he finally caught on. I got an emai from him offering a partnership to take "advantage" of this ripe market with a potential bottleneck in the enchanting market. Later, I got a flame from him later about how stupid I am - I wonder if he ever figured out whom was getting taken advantage of?
BoB May 8th 2010 12:20PM
Nice Trek reference Robin. I don't know why people hate people who undercut them, just undercut back until the prices are so low one of you quits, then drive it back up, causing grief among the people who would like to buy the stuff, to whom you should be nice to. Or get an economics 101 class and then use that to drive the other person to another business.
Tirrimas May 8th 2010 12:21PM
It's called CAPITALISM. Supply and demand. Lowest price wins in our simplified market, because quality isn't a determining factor. If you're getting undercut by a huge amount, buy it up and consider it wholesale supply for your own storefront.
I totally agree with Robin and Lisa's assessments. Play smarter, not louder.
Miir May 8th 2010 4:34PM
The wow market isn't like capitalism at all. A simplistic way to define capitalism is a clever way to vote on who has the best product with your money, where in wow all the products are the same but the cheapest producer wins. Essentially wow is a free market, nobody is forcing you to do anything with laws and your "taxes" are deducted before you receive the money.
Qot May 8th 2010 12:21PM
Libel is written, slander is spoken.
Robin Torres May 8th 2010 12:56PM
It's not so black and white when it's transient, such as in in-game chat.
http://www.lextechnologiae.com/2009/12/01/is-there-a-viable-argument-that-twitter-is-more-like-a-coffee-house-conversation-than-an-online-publication/
Qot May 8th 2010 1:25PM
You have to look at the underlying Terms of Use for WoW, though:
"BLIZZARD MAY MONITOR, RECORD, REVIEW, MODIFY AND/OR DISCLOSE YOUR CHAT SESSIONS, WHETHER VOICE OR TEXT, WITHOUT NOTICE TO YOU, AND YOU HEREBY CONSENT TO SUCH MONITORING, RECORDING, REVIEW, MODIFICATION AND/OR DISCLOSURE."
Sorry, I'm not yelling, that's just how it is in the document. When you send an in-game whisper or trade chat comment, you are not delivering it directly. You're giving it to a third-party to publish (either privately, in a whisper, or publicly, in a trade-chat comment) with the full knowledge that this comment will be immortalized in a searchable chat log database. That should push it pretty clearly into the realm of libel rather than slander.
Robin Torres May 8th 2010 1:31PM
But it's not being recorded for publishing. I'm not saying you are wrong. I'm just saying it's not clear or firm or obvious at all.
Chris Anthony May 8th 2010 2:10PM
It doesn't need to be "for publishing", Robin, it just needs to be memorialized in some way in order to be considered libel. Twitter's not a great example here, because the Library of Congress just decided to explicitly memorialize every tweet ever published; therefore defamation on Twitter is explicitly libel.
However, the case of WOW in-game chat hinges on whether the chat *has been* saved, which we can't always know is the case. (It certainly beggars belief to assume that Blizzard has permanently recorded every character ever entered into the chat system. But if the record of a defamation is destroyed, does it go from libel to slander?) In this case, I think Robin's made the right choice; legally, I don't think that we can assume that Blizzard is logging every word we write to a permanent file, and therefore in-game chat is fundamentally transient and therefore slander.
IANAL, of course. But that seems like an accurate reading given my limited knowledge of US defamation law.