Shifting Perspectives: How to provide professional feedback in Cataclysm

Yesterday was a very good day. Why was yesterday a very good day? A very simple reason, really: Yesterday was my birthday. That's right, get excited. I'm so excited that I got all of you guys a gift. It's the best gift that my egotistical, driven self could think of: my wall! What is my wall and why should you care? Well, you probably shouldn't care, but I like my wall. It's where I collect all of my thoughts. I use the white board and the cork for storing the random things that pop into my head so I don't forget them. It's highly useful. If you don't have something like it, I'd seriously suggest getting one.
Rambling about myself aside, I do want to talk about something that is very important in this week's column; I want to discuss a more "proper" method for giving feedback on Cataclysm. Really, this is probably something that could be said to all classes out there, considering that, you know, everything is going to be changing and Blizzard will want feedback on it. However, I don't like the other classes. Magi and warlocks just creep me out with their little personal war thing that they've got going on, plus I'm pissed at how all the hunters wanted to touch us in bad places. This information is also useful to all the feral and restoration druids out there who accidentally read Shifting Perspectives every Friday thinking that just maybe this week I'm going to be talking about them. I won't be (like, ever), but you can keep dreaming, 'cause I love you guys. Sure, I may call you ferlawl and restolol, but it's all about the love, guys.
Anyway, there's been an outpouring of Cataclysm information of late with the alpha starting up and all, and if you troll around the Blizzard forums like I do, then you've seen the myriad of posts about this or that which have already started popping up. Maybe you've even seen a few of my posts. If you have, then I'm sorry; I probably don't know what I'm talking about half the time. I just like the sound of my own voice (or the look of my own text, as the case may be). Giving feedback is an awesome thing. In fact, I encourage everyone to give as much feedback as they can, especially once we hit beta. Talking it up is a great way to help Blizzard get a feel for how the community perceives all of the new mechanics and changes. That being as it is, there's still a right way and a wrong way to discuss the changes.
Be objective
I cannot stress this enough: Before you hit the post button, reread what you just typed up and ask yourself, "Am I looking at this from an objective perspective?" Players are heavily invested in their characters, there is no denying that; getting overly emotional and flying off the handle, however, will never help your case. Take it from my own bad example. When you go into an emotional fit, all you will end up doing is distancing yourself from the development team and force them to not take what you have to say seriously. It isn't easy to follow this rule, but it is far and away the most important one.
Being objective does not mean that you cannot talk about how something makes you feel; it doesn't mean that you cannot be angry or upset about a change or the direction that Blizzard is taking either the balance spec or the druid class as a whole. Blizzard does care about those things. What it means is that you present any reasoning for why you feel as you do in a rational, reasonable manner. You aren't required to have hours worth of numbers on your side; you don't have to be an expert theorycrafter in order to have and make a solid argument about something. Just never let your emotions get the better of you.
Before posting anything, always ask yourself the following questions:
- Why is Blizzard making this change?
- How does this change follow the design goals of balance druids?
- What is the balance reasoning behind this change?
Just to show you an example of what I mean by being objective, here are two different ways that you could write a post.
Don't attack BlizzardBad way I can't believe that Blizzard is making this change. They don't have any clue what they are doing. The mechanic will completely destroy my class and I will refuse to use it. If this change goes through, then I am quitting this game.
Good way I really don't understand why Blizzard is making this change. I think that the current implementation of the mechanic works well within the game and is balanced. Changing the mechanic to work in this way really hurts our spec and I feel that it wouldn't be as fun for me to play the class in the new way that Blizzard wants.
This rule should be obvious, but it get violated so many times it isn't even funny any more. While a majority of these posts merely represent people's trying to troll the forums and get a rise out of either Blizzard or other posters, there are times when someone who seriously wants to change an aspect of the game falls into this trap as well. Insults have become very prevalent in common discourse within our society. Everyone does it. Politicians do it all the time; so do news anchors, celebrities and other high-profile personalities. It isn't like this is new, either; attacking the character of a person has long been practice when trying to prove a point. Despite how common it is to see, that doesn't make it right. People generally don't respond well to being personally attacked, and Blizzard is no different.
It is here that a famous adage comes to mind: If you don't have anything nice to say, don't say anything at all. Perhaps a bit overused, the phrase really does hold a good amount of truth to it. Not everyone is going to agree with the direction that Blizzard chooses to take WoW. Not everyone is going to like whatever nerfs or buffs that their class receives. Even still, it is imperative that you keep it civil. Failing to do so will most likely result in a ban in the worst-case scenario, with Blizzard completely ignoring you as the best possible outcome.
It may seem like there is a bit of a disconnect here. Ghostcrawler (lead systems developer) has a strange habit of posting in many of the inflammatory threads that litter the WoW forums. Usually he doesn't say anything relevant to the topic at hand, just pops in to admonish/ban the offending parties, but all people see is the little blue tag for the thread, and it draws them in like a moth to a flame. Getting a direct response from Blizzard should never be your goal when posting anything. If that's all you are fishing for, then prepare to be highly disappointed.
Speaking from personal experience, I've made an extremely high number of threads over on the WoW forums about all sorts of different things. No matter how much work I put into each post that I make, no matter how much evidence that I can gather to support whatever point that I am attempting to make, there is never any guarantee that Ghostcrawler or some other Blizzard representative is going to grace the post with a pretty blue note. Even without a direct response, I know that someone at Blizzard has usually read it. How? For one, GC says that he or someone else reads them, and I trust him enough to believe him. Also, there have been plenty of times where he's referenced threads that he's never posted in on those few occasions that he does post. There are lots of threads being made all the time on the WoW forums, and there simply isn't enough time for someone at Blizzard to reply to all of them.
Don't get lost in the bubble
Ahh, the bubble. The bubble refers to that little phenomenon where people have a tendency to only view things in relation to how it affects them directly. Unfortunately for all of us, WoW does not exist within this bubble. There are loads of classes, even more specs and plenty of combinations of PvP, PvE, casual, hardcore, boss mechanics and ability combinations than any single person could ever really account for. Balancing WoW is not an easy task -- heck, balancing any video game isn't as easy as it seems. Every game in the history of video games has been fairly unbalanced to some degree or another. Honestly, it is the imperfections that make games far more interesting. If you can even find a perfectly balanced game, then I'm sure you've also found one that is fairly boring; at least in terms of RPGs/RTS games, FPS games tend to not have this problem, due to their nature.
Whenever you want to make a suggestion on how a certain mechanic or ability should work, try to keep in mind all of the various ways that it would impact the game. It may be relatively easy to say that a certain change is rather simplistic or that it wouldn't carry with it many game-breaking concerns, but that is rarely the case. Changes made for PvE balancing purposes will almost always have some effect on PvP, while PvP changes will almost always impact PvE in one way or another. There are exceptions, of course, but even minor tweaks can have long-term effects.
Never allow yourself to fall into the tunnel vision of a singular aspect of the game when discussing any changes. Open yourself to as many possibilities as you can, and be aware of how even the smallest of tweaks could impact not only the game as it stands right now, but how it might factor into the game several patches from now.
Keep these three points in mind and I promise you that you'll stand a much better chance at getting your views across to Blizzard and the community at large. You may not gain the instant notoriety that some of the forums-goers have, but continually posting thoughtful, objective reasoning will eventually get you noticed. Patience is a virtue, one that is all but required for anyone who wishes to gain more widespread attention.
Every week, Shifting Perspectives treks across Azeroth in pursuit of truth, beauty and insight concerning the druid class. Sometimes it finds the latter, or something good enough for government work. Whether you're a bear, cat, moonkin, tree or stuck in caster form, we've got the skinny on druid changes in patch 3.3, a look at the disappearance of the bear tank, and thoughts on why you should be playing the class (or why not).Filed under: Druid, (Druid) Shifting Perspectives, Cataclysm






Reader Comments (Page 1 of 3)
Aredyl May 14th 2010 11:14AM
Good article once again.
I have yet to really comment on most of the changes that I have seen to come out for Balance. We do need change, Blizzard is recognizing that and I'm patiently waiting to get my hands on the Beta to see if their changes will work.
Deathknighty May 14th 2010 11:19AM
HAPPY BIRTHDAY!!! :D
Lissanna May 14th 2010 1:42PM
Happy birthday Murmurs!
Graylo May 14th 2010 11:38AM
Tyler Wrote: "Getting a direct response from Blizzard should never be your goal when posting anything. If that's all you are fishing for, then prepare to be highly disappointed."
So true. I've made numerous posts that I thought were well thought out and made good posts. Not one if them has been responded to by a blue poster. It was only in another post that Ghostcrawler and Eyonix acknowledged my posts and my blog. So, I know they read my stuff.
The important thing to remember here is that blizzard only responds when they have something to say or when they want feed back. Your feed back may spark a new line of thinking or provide them with a good idea, but they are not likely to respond because you made them think. That has a high probability of coming back and biting them in the end. They are going to take it and discuss it themselves, and maybe respond later with their thoughts in someone elses post.
Lissanna May 14th 2010 1:50PM
I get rewarded farily often for posting constructively & not biting off the hand that feeds me. :)
Allison Robert May 14th 2010 2:53PM
Whenever *I* post constructively on anything all I get is another severed horse head in the mail.
Screw it. All rage, all the time!
ambermist May 14th 2010 11:41AM
I haven't been to the WoW forums in a while, sadly.
My realm forums were being stalked by a troll who reported every single thread. I guess the flood of reports was too confusing for the moderator, and it resulted in every thread we posted being deleted.
I haven't been to the druid forum in a long time, because while I knew I had a firm grasp on healing in BC, I'm still not convinced I actually know what I'm talking about as a moonkin. There's a lot of math involved in dps. >.>
That said, these rules are basic guidelines to any kind of online complaints across almost all forums and blogs. If I posted on my guild forums insulting my officers the way people get on forums and insult Blizzard, I would be /gkicked.
EaterOfBirds May 14th 2010 11:51AM
the boomkin articles on here give me a headache, and ive taken a few quantum physics classes >
EaterOfBirds May 14th 2010 11:50AM
ive never actually posted on the forums i dont think, this was an excellent article though ^ ^
RussGreene May 14th 2010 12:04PM
This is a good article, and it lays out some basic information that everyone should follow in polite discourse. Why in blazes people don't continues to baffle me, and most philosophers. I really do hope that people read this and take this advice to heart, for unfortunately, not enough do.
However, Tyler, I have to get on your case for a brief moment: do you really feel this is the most important thing that druids, specifically the balance druids you so love and cherish, need to hear right now? This is something I think would make a better Breakfast Topic, not something for a class-specific article. I was hoping to hear some of your thoughts on possible changes from what we've seen come Cataclysm. Do you have no opinion on how point-for-point our masteries are going to work? Or on the leaked talent tree that was up on MMOchamps for a while? I can understand wanting to wait until Blizzard throws a substantial bone to gnaw on, but this was a little disappointing to read and not have it tie back into boomkin in some form.
At any rate, I love reading your columns, and I hope you enjoy your birthday!
Tyler Caraway May 14th 2010 12:20PM
Greeting Russ,
I can understand and agree with you, and others, that feel this topic is not directly applicable to balance druids and possibly too general. The changes that are coming in Cataclysm are going to impact every WoW player out there, and there is going to be loads of people that want to give feedback on them.
Originally, I had made plans to splice this article with my own personal feedback on some of the Cataclysm talents that have been released thus far, however Blizzard's recent push to have alpha content removed made me abandon that portion of the article. WoW.com has their own views on how to handle leaked information, and I have mine. Personally, I generally do not mind discussing leaked information - you can find many posts that I've made on several topics floating around the DD forums now - but that is with the caveat that Blizzard is okay with it. Blizzard's actions this past week has shown that they are not okay with the information that has currently been leaked out to the community, so I do not feel that it is my place to continuously bring it up. I will continue, and already have, discuss the mechanics that have already been mentioned in the capacity that they have been mentioned, but I am simply not comfortable writing about content which has not been released and Blizzard wishes to keep to themselves.
I have worked excessively hard in building something of a reputation with Blizzard. Through the work that I have done, I have earned a tiny ounce of respect, at least from Ghostcrawler. That is something that I take very seriously and that I would like to hold on to. I have no intentions of pandering to Blizzard, they will never tell me what I can say about certain mechanics nor how I feel about various changes; however, if there is information that they explicitly say that they do not want to currently share, then I will respect that wish. Beta will be out soon, and with it the NDA will be lifted. Once that hits, I won't have enough time in the world to fit everything that I want to say into my once a week column. Until that time, though, I am going to have to focus on things as they stand now with the information that has been released.
I know that not everyone will approve of that choice, and I certainly am reeling to discuss all of the things that have been leaked thus far. This is merely a personal choice in regards to the relationship (or somewhat lack thereof) that I do happen to have with Blizzard that I wish to keep intact. I do apologize to those readers that follow me that I am not able, or will rather, to discuss some of the things that they would like for me to, but I also do not feel comfortable violating what little integrity that I have just to get a few more pageviews or +favs.
I honestly thank you for your continued readership and for the birthday wishes. Every reader that I have does matter a lot to me.
Have a great day,
Murmurs/Tyler C.
RussGreene May 14th 2010 12:34PM
@Tyler: I understand your position and respect it. While I wish that each of the columns I read on wow.com pandered to my specific interests, I realize that's only slightly completely unrealistic.
And hurrah for you for drawing the line in the sand and staying there. Integrity seems to be something that gets thrown out the window too quickly nowadays.
Though when posting Cataclysm screenshots and talent trees doesn't prompt Blizzard to look over it's shoulder at the ol' Banhammer, promise you'll give Balance a full write-up?
disbelief May 14th 2010 12:11PM
This column was really focused on Druids!
Telling people how they should act isn't condescending at all!
This column certainly doesn't come off as a Blizzard mouthpiece!
This column doesn't just repeat things that Ghostcrawler has (more succinctly) said!
It's totally the place of this blog to tell people how they should act!
This column had something to do with ideas instead of just talking about how you can make Blizzard happy!
Can you think of any other statements about this post that are also as completely untrue as these?
John May 14th 2010 12:15PM
This column does not make self-important trolls nerd-rage using cliche' ad-hominem insults.
Too predictable? My bad.
Trolololololo!
aerosaucer May 14th 2010 12:20PM
Glad we could get a white knight in here. Keep thinking critically!
Tyler Caraway May 14th 2010 12:29PM
Thought you are trolling and it saddens me that you feel that way, I will address one thing that you pointed out.
GC has said many similar things throughout his time with Blizzard. In fact, he's had to repeat himself on the subject far more times than he ought to. The truth is, though, that people tend to not listen to a singular person, let alone a person that is a direct target of such attacks. Acting out has become far too common within our society, and people have a strong tendency to follow the herd. When they see a handful of people continously behaving in a certain way, then they too are more likely to behave as such.
I would like change that behavior. Just as much as GC and the others at Blizzard would, I want to see the WoW forums turn into something so much better than they are today. I am not perfect, I do not want happy-sunshine-rainbow land, but introducing even a touch more civility to the general WoW forums would be a vast improvement.
If writing and posting this will even change the way a small handful of people view and act on the WoW forums, then any flak I take for it is well worth the effort.
Adam Holisky May 14th 2010 1:04PM
This website is not a place to come and troll on.
Trolls on this website are banned.
Adam Holisky May 14th 2010 1:06PM
Also, I can see your IP address, and can see that you replied to your own comment supporting yourself. Kudos.
Golis May 14th 2010 1:29PM
In the Internet, no one knows you are a dog...
They can, however, do a wicked router trace and find where you live!
Imagene May 14th 2010 1:57PM
"Adam: Also, I can see your IP address, and can see that you replied to your own comment supporting yourself. Kudos."
Three people at work asked me if I was ok due to choking from laughter... Hilarious.
Tyler - great article; I think WoW forums should make it a sticky!! It's not just druids, it's something that anyone that wants to argue changes on their chars should read. ^.^