Raid Rx: Shaking the bad healer label

Not getting the respect you feel you deserve? Pickup raids passing on your skills and services? You ever wonder why that is? Even though healers are typically one of the most sought-after classes, it is incredibly easy to completely shoot yourself in the foot and get looked over.
How exactly does a healer get labeled as a "bad" healer? A better question would be, how would a healer get un-labeled as one?
It's something I learned from my criminology class: An ex-convict will always be known as an ex-convict. They'll never be an ex-ex-convict. Unfortunately, labels are just one of those things that are difficult to get rid of. Here are a few of the things that will stir your reputation as a bad healer and what steps you can take to get rid of them.
Bad gear
Luckily, bad gear can be easily fixed.
Or can it?
How does one get invited to better instances in order to get better loot when his current gear isn't good enough for it? It takes two things: luck and hard work. You need to get lucky in the sense that somewhere out there, there is an intelligent raid leader who is willing to take a chance on you and your skills. You can increase your odds by investing the gold in getting the best enchants and gear possible. I'll check out assorted players and classes and find odd pieces of gear or augments. The classic mistake is players' investing green- or blue-quality gems in their epic gear.
Murphy's Law of World of Warcraft? Replacement gear will always drop for the item that you've invested the most enchants and gems on the day after you get it.
Solution: Find out where you can score some big upgrades from and take what you can get.
Bad playing
Of all the reasons to get labeled as a bad player, I find bad play to be the highest on the gross offenses list. I know that if I personally see a player die to a fire or get nailed by some other avoidable mechanic, the first thing that comes to my mind is that the player isn't good. Now granted, there could be any number of reasons as to why he got nailed by something really bad. It could be due to a faulty connection or a display glitch. It could also be a random occurence that doesn't typically happen.
Usually, the bad healer label gets applied if the healer is consistently bad. If there are zero to little signs of improvement, then something is wrong.
Solution: You know, the only answer to this is actually just improve. There is no surefire method for it. Some healers will learn from their mistakes after once or twice. For others, it takes a lot longer and that learning curve isn't fast enough. Not everyone has that kind of patience. The best thing I can advise here is to find out what difficulties you're having and fast. After that, talk to some people to find out what they do to counteract it. Do they move earlier? Do they stand at a certain spot? Figure out what it is and copy them. You can't go wrong emulating what people who are staying alive are doing.
Bad tech
You are only as effective as the machine and connection you raid on. A player on a 56k modem (it's like a phone-dialing device, for our younger viewers) is going to experience extremely different raiding conditions than someone on a DSL line. I've had players who were forced to play with computers that don't exactly hit the 100 FPS mark (or were lucky to even hit 10% of it). Healers might be okay during encounters where they just stand at a wall, but the moment their screen gets flooded with effects, the less likely the visuals will render in time. This means the healer isn't getting the updated information they need to heal, which in turn leads to delayed healing and spells cast.
Another thing I want to add that sort of fits here is player geography. I've raided with players from Taiwan who demonstrated better skills than domestic players. While ping and latency can mean the difference between the tank surviving or dying, it usually won't be that bad if players are on one coast playing on a server on the opposite coast in North America.
Solution: There's no easy way out on this one other than to spend some serious cash. Find out what the bottleneck in your computer is. It could be processor, RAM, video card or so fourth. If your PC does have big-time issues and it is one of the older variety, you might want to consider upgrading your computer overall. I remember years ago, I had a super-difficult time avoiding Lurker's Spout effect. It was because I was running at an awesome 7 FPS when the animation started. My temporary fix was to stand on the opposite end of where the Spout began to maximize the amount of time I had to dive in the water. After a few weeks, I gave up and invested in a better computer that could handle the abuse. Lurker never spouted me again after that day. If your troubles are due to a connection problem, you may just need to switch ISPs entirely. But do everything within your power to test and ensure it isn't something minor.
Bad numbers
Numbers need to be critically examined before any kind of conclusion can be reached. I've seen cases where healers were accused of being terrible because their numbers were far too low
That's when I bellow into the microphone: It's because I'm a discipline priest, moron!
You can't always rely on that excuse, though. When interpreted properly, numbers are numbers and they don't really lie. If a healer is outhealed by a shadow priest, then something is definitely up. When checking out numbers, I don't usually look at the hard numbers. I try to think in terms of ranges. A person who is assigned to heal a certain job, specced a certain way, with certain gear should be able to heal within a certain amount. As it stands, most tanks can be kept alive with one healer during most bosses. There are a few special ones where extra healers become a necessity. Numbers don't always tell the entire story. Examining healing numbers is one of those things aspects where you really need to sit in their position and find out what they were thinking.
Solution: Cast more. Seriously. I don't mean that you should go out of mana all the time from chain-casting spells on targets that aren't taking damage. But that doesn't mean you should just sit there and let everyone else do the work. Sometimes I see healer inaction and rather than call them out on it, I'll slightly take over for a bit until I see they have things under control again. If you are casting the right spells and are doing your best, it could also be a gear problem. Better gear means stronger heals, and not everyone is going to start with Icecrown-quality stuff.
Want some more advice for working with the healers in your guild? Raid Rx has you covered with all there is to know! Need raid or guild healing advice? Email me at matticus@wow.com or follow me on Twitter and you could see a future post addressing your question. Looking for less healer-centric raiding advice? Take a look at our raiding column, Ready Check. Filed under: Raiding, Raid Rx (Raid Healing)






Reader Comments (Page 1 of 3)
Balmazer Jun 10th 2010 6:09PM
What about the bad healer that's bad because they don't know what they're doing, like the disco priest healing like a holy priest or the druid healing like a pally?
Also for players with high ping issues I might suggest Leatrix Latency Fix (http://www.wowinterface.com/downloads/info13581-LeatrixLatencyFix.html). After I installed it I went from a latency of about 210 on average to about 95.
Aloix Jun 10th 2010 6:40PM
+1 for Leatrix. I got about the same improvement as the above poster. Was pleasantly surprised.
Crimpshrine Jun 10th 2010 9:48PM
Leatrix++. Even being a west coast player on an east coast server, Leatrix dropped my 189ms average ping to 149. And had absolutely no other effect on my Windows 7 system. It hasn't changed web browsing, downloading, uploading, VOIP or anything else in any noticeable way.
naseem jones Jun 10th 2010 6:14PM
i had lost of trouble the first coupe times i tried raid healing. Besides the fact that i was a disc priest i t was a completely new experience for me, and i was awful. I did get better i learned the role of a disc priest (thn switched to holy and really started improving. I was bad for a while but now hopefully i am adequte lol
bennet Jun 10th 2010 6:24PM
Maybe add "Bad interface" to the list? Because of the mechanics of a particular fight a guildie who usually raids as enhancement went resto and swapped with our resto druid who went moonkin. He had starter purples, the rest of his gear was blues, he'd healed maybe twice before in a five-man and he outhealed our usual holy priest by a substantial margin. The reason, as far as we could tell? He took the druid's advice to install Clique, a move the holy priest has resisted for years because he "hates addons."
Addons like Clique, VuhDo, Grid, etc. are popular with healers for a reason. At least give them a try.
Ann Jun 10th 2010 6:48PM
What I run into quite frequently is the "I hate addons" healer that does nothing but "click on the player icon, hit 1, click on the next player's icon, hit 1, repeat." Where this type of healing might not be terrible for say, a pally healer, who is assigned to nothing but the two tanks, attempting to raid heal quickly and effectively like this is completely unacceptable. I've seen so many druid healers that do this, lingering at 1400hps at the very bottom of the list, just barely above the shadow priest. They think they are doing fine, they honestly have no idea their reaction time for their assigned role (of raid healing) is terrible.
Now, with all that being said, I'm not claiming you need to "get addons or you fail lul".
There are plenty of methods folks use to cut out some of the "fat" in healer response time, usually in the form of mouse over macros. But honestly, if you're raid healing, you need to have a setup that allows you to respond immediately, regardless of who is getting hurt.
I've been through so many fail pugs with healers desperately out-geared for the encounter fail miserably because they do not have a sufficient method of healing to maximize their reaction time.
James Jun 11th 2010 8:41AM
Agree, tho its not really ok for us palies. We need to be tank and raid healing at the same time whilst half the healers are working out what a raid is
lunariarath Jun 14th 2010 3:11PM
i dont use any raid frame ui, as a resto druid, but i do pretty darn good. its all in your playstyle. i use a laptop with a touchpage too, but still bang out top hps in my guild raids. but then again ive been playing on a laptop with touchpad since i started and have been healing since lvl 40 :3
Helium Jun 10th 2010 6:56PM
I think this is the first instance I've seen on the interwebs refering to 56kbs (dial-up) as being an older tech that younger people may not be familiar with, and I found that quite interesting. I mean, I'm sure most readers are aware that dial-up is slow as a new-born snail pulling a semi-trailer up a hill - in ten-times gravity - with the handbreak on; but that younger netizens who never experienced the technology exist is a fascinating sign of the times. It's the future people!
Arbolamante Jun 10th 2010 7:01PM
And do those same folks know why it's called "dial" up? Heck, even by the time dial-up was common, no one was actually dialing anything (though some of the earliest dial-up systems I imagine were rotary).
Endless Jun 10th 2010 7:36PM
I find it fascinating that people refer 56 kbps as "slow". I spent most of my early internet years on 14.4 kbps.
Also, my hard drive was a whooping 120 MB back then. Yes, that's MEGAbytes, you ipod suckers! :-P
Mohsus Jun 10th 2010 8:07PM
dial...dial...soap?
orlochavez Jun 10th 2010 9:12PM
I used to log on to Q-Link (the predecessor to AOL) on my Commodore 64, for which we had to buy an external modem that was the size of a Kindle, that did indeed make rotary phone noises as it dialed.
It was a 300 bit/s modem and you could only log on during certain hours (weekday nights & weekends). That's right - at one time, the internet wasn't open 24hrs a day.
Calybos Jun 10th 2010 9:36PM
100 frames per second, eh? I didn't know that speed was even possible, for ANY type of connection.
The best my DSL ever gets is about 18-20 fps. The phrase "as slow as turning left in Northrend" is a part of my daily vocabulary.
Crimpshrine Jun 10th 2010 9:54PM
Calybos: your connection speed has nothing to do with how many frames per second your computer can generate in the game. If you have especially high lag there may be "jumps" or "cuts" in the action, but a fast enough computer will still be able to render the game onto the screen with as many frames per second as it possibly can.
A slow and/or high-latency net connection can make your copy of the game receive critical information late -- for example, about boss abilities going off, or player's positions and health levels changing. But that is a completely different issue from the smoothness of your video display. Upgrade your computer and you can run at 60-100 fps all the time, often more. Regardless of how good or bad your connection may be.
Dragonfyre51 Jun 15th 2010 3:57AM
Tee hee. Your post made me laugh. Winnage.
Muse Jun 11th 2010 5:17AM
Unless it's winter and you're using your computer to heat up the room, there's no reason to let FPS go above 60. You can't tell the difference, so all the computer is doing is working hard and producing heat.
Kemikalkadet Jun 11th 2010 7:07AM
"Get off the internet, i need to use the phone!"
Baba Jun 11th 2010 12:42PM
I'm 18 and I'm all too familiar with dial-up (although i've never played online games with it), so I'm guessing the watershed is probably around 13 year olds or younger at the moment.
Grovinofdarkhour Jun 11th 2010 5:31PM
Dad's computer with Windows 3.0, logging onto AOL and the horrible noise it made when it dialed in... I can still hear it squealing into the night.
I'm a 36 year old man, and the thought of it still makes me cringe.