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7-07-2010 @ 8:12AM
"That argument definitely has merit, and Blizzard stresses that it's always the player's option to post, hearkening to Zuckerberg's argument that it's the user's option to "share," anyway. You don't have to if you don't want to."Unless you have a technical or customer service related issue that is preventing you from logging on to the game and their wonderful phone support puts you on hold for 2 hours only to tell you to use the proper tech or customer service forum on their website. Then it losses its title of "optional" and becomes "mandatory to be able to play."
7-07-2010 @ 8:22AM
My concern is the technical support aspect as well. There are several bugs with the game that blizzard would like you to post on the forums if you encounter, so that the techgnome there can see which account has the problem and can fix it from there. Or you could own a cellphone instead of a landline and be unable to call customer support. The web customer support waiting time is about a week for a reply, and longer to actually receive assistance. The forums are acknowledged and answered (sometimes by other posters) within a day.
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