ESRB issues apology over email leak

Reader Comments (Page 1 of 1)

7-13-2010 @ 4:31PM

Ani said...

As someone in a profession that is required to send out a lot of emails to a lot of people, I know how incredibly easy it is to make such a simple mistake.

My heart goes out to the poor person that hit the send button. I am sure he/she feels like a fool and is concerned about keeping their job. I truely hope they don't fire the person for accidently putting people on the To: line instead of the BCC: line.

7-13-2010 @ 4:53PM

Brett said...

I too am in a line of work where something so simple can turn out so disastrous. I doubt he got fired, as everyone is human, and no one is perfect.

Really I think it's more a matter of policy, rather than that of a person. Who decides to just copy and paste email addresses into a TO: or BCC: field? They should have better email contact software than just "good" ole Outlook.

Hopefully that will be one of the ways they will work to prevent something similar from happening in the future, having a better contact management system.

7-13-2010 @ 11:51PM

scherbaddie said...

What email software has AI good enough to detect when an email should or should not be sent to a BCC list instead of a To list? Do we really need another Skynet?

They stated in the email that the way they sent this particular email was an exception to their policy of "responding to each message individually, as is our usual practice"

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