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7-14-2010 @ 12:13AM
This is pretty inexcusable. Any organisation which takes email privacy seriously NEVER uses mass-email to communicate, but has in place a system which is CAN-SPAM compliant and protects the privacy of its stakeholders. Such as system would automatically preclude an event like this from occurring.The fact that an organisation with the level of responsibility of the ESRB does not have such a system represents a serious management failure, and I would have thought it had potentially serious legal ramifications, let alone issues of trust or responsibility.You have to ask what else they are getting wrong...
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