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7-19-2010 @ 3:26PM
The "sandwich" technique of good/bad/good critiquing works wonders. I know almost nothing about Resto Shaman, but something like "your totems are perfect, you could throw a few more AOE heals on the ranged when the whole raid is taking damage, but your tank healing is top notch" goes over better than "dude, heal the ranged already".
7-19-2010 @ 3:52PM
In conversation and speech making the last words a person hears tends to be the first thing they think about the next day. It's a good plan to start and end advice on positive notes.
7-19-2010 @ 4:14PM
This is definitely true. I had a training at work once, in a social services related field. The trainer said that, when you're trying to give helpful advice to a client, they hear and respond best to what you are saying if they already have a positive rapport with you. She said it is sort of like making deposits into a bank before you can make withdrawals. You put in good things, build up their confidence a bit in the things they are doing fine, or even well. After you have reached that point, they are better able to hear you out when you have a suggestion. A lot of it is also your attitude when approaching them. Just think about how you'd prefer to be approached in such a situation, and whether or not something would cause you to get a little riled up. That being said, everyone has a different perspective and tolerance level, and sometimes the most positive, well-meant conversation can be taken completely differently, and you end up having animosity, hurt-feelings and other negative effects. If you do your part to make sure you are approaching the situation respectfully, that is the most you can do, and will often yield positive results for everyone involved.
7-19-2010 @ 4:17PM
Exactly! I prefer to call it a "Crap Sandwich," myself: First the good (one piece of bread), then the bad (crap), then more good (bread).I know, I know, it's a silly analogy, but one of the signs of a good analogy is if it instantly brings an image to mind and is easy to remember. I always remember crap sandwiches. :)
7-19-2010 @ 4:39PM
mmmmmmmm sandwich!...just don't look between the bread
7-19-2010 @ 4:41PM
I was also going to recommend the 'Sandwich' technique for constructive criticism, but I'm happy to see Azizrael beat me to it. Laying on a compliment or a positive comment prior to a more constructive one tends to soften the blow a bit and also encourages the other person to be more receptive to the feedback you have to offer.
7-19-2010 @ 5:41PM
You're close. Shaman(s) don't have AoE heals, we have Chain Heal.
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