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7-19-2010 @ 4:14PM
This is definitely true. I had a training at work once, in a social services related field. The trainer said that, when you're trying to give helpful advice to a client, they hear and respond best to what you are saying if they already have a positive rapport with you. She said it is sort of like making deposits into a bank before you can make withdrawals. You put in good things, build up their confidence a bit in the things they are doing fine, or even well. After you have reached that point, they are better able to hear you out when you have a suggestion. A lot of it is also your attitude when approaching them. Just think about how you'd prefer to be approached in such a situation, and whether or not something would cause you to get a little riled up. That being said, everyone has a different perspective and tolerance level, and sometimes the most positive, well-meant conversation can be taken completely differently, and you end up having animosity, hurt-feelings and other negative effects. If you do your part to make sure you are approaching the situation respectfully, that is the most you can do, and will often yield positive results for everyone involved.
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