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8-20-2010 @ 4:25PM
@Someone:I completely agree with your book analogy. The only thing I would critique is this: If the inadequate feedback is a result of the author selecting her "testers" completely randomly - or at best how good the lighting is in their house (aka computer specs) - then her expectations were unreasonable to begin with. Zarhym's post was great as an instructional "how-to". It would have been excellent as a sticky addressed to everyone at the top of the general forums. Singling one person out as an example, especially when it is clear that person at least believes they are being constructive, is just bad customer relations.In addition to all of that, the pseudo-threat at the end:"If we can't get adequate and detailed reports from players about their experiences while testing, we'll need to find more players willing to work with us in this regard."was an absolutely pointless generalization and empty threat to all of the beta-testers. Generalizations are terrible because they always risk alienating potential allies. The testers who are providing helpful feedback may look at that empty threat as a childish lack of appreciation by Zarhym.Thundrcrackr's short post sums it up well. "Blizzard sure likes to QQ about our QQ." Zarhym is writing about ways in which you should not communicate your thoughts when writing a beta post. I am writing a post about how Zarhym needs to take his own advice. I think the tone of Zarhym's post was worse than the one he was responding to tbh.
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