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8-20-2010 @ 4:38PM
I think the idea that the blues are posting it and no one is listening is really the key isn't it?When you teach a subject in school, you are teaching to a wide variety of individual pupils. Each of them has a different learning ability, and a different learning style. You have the class clowns and the teachers pets and everyone in between. In the testing environment that Blizzard chooses to use, you get this same array of people.So, the solution has to be the same as the solution in the classroom. Either you try to help the class clowns grow into more participatory members of the class by asking them specific feedback and getting them more involved in the process, which (hopefully) teaches them how to be better members of the society as a whole. Or you just ignore the "bad seeds" and pay attention to the good kids.As parents, we sort of hope that the former teacher is present in the classroom. But this isn't a classroom. Blizzard is a business, and that means that the Blues are getting paid to look over at the forums and see if they can get some useful information out of them. So, they have to make a decision based on the value of their time.What is valuable: Finding good feedback and reporting it.What is slightly less valuable, but could lead to more value later: Asking for clarification from frustrated players who seem to be (at least a little bit) intelligent.What is of even less value: complaining to a poster (in a 500 word post) that their post is simply not good enough.What serves almost no value to Blizzard at all: That same Blue making the same 500 word post multiple times in the same forum to multiple posters...So, while I agree that there are a lot of posters out there who should really be more constructive about their posts. And I agree that the Blues could get more information if they asked the right questions of the "bad" posters. I completely see how that would probably take a lot more time (=money) to get what amounts to a small amount of feedback.Ultimately, I guess I agree with the poster that said that "Blizzard sure likes to QQ about our QQ."
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