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8-20-2010 @ 8:33PM
Well said, Hades!Ways to get good feedback1. Choose your testers - screen your testers so that you are sure they will give you the type and style of feedback you want2. Inform your testers - have multiple examples of a situation and different feedback posts on the same situation, and point out the good and bad points of the feedback, demonstrating what you want3. Conform the input - require your testers to use a certain kind of form to force them to give you the style and type of feedback you wantIf you open up a general forum with no forms, no examples, and allow anyone to post, guess what, you will definitely get a lot of feedback that is not useful. It would be like going to the middle of Grand Central Station and asking people passing by to solve a complex math problem. Eventually you'll find someone with the knowledge, experience, capability and motivation to do it, but it will take a very long time, and those people will be very few and far between. WoW's subscription base is what, 12 million? With absolutely no screening, examples, or forms Blizz expects great feedback from anyone with a heartbeat and a credit card?Besides, Zarhym is a jackass. It's a good thing that Real ID thing never went live and revealed his name as I'm sure a lot of forum-goers would've been on road trips for a little 'face time'.
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