Blizzard customer service now has its own Twitter account
by Robin Torres 
Sep 1st 2010 at 5:00PM
AurykYou can now follow all Blizzard Entertainment Customer Support news and updates on Twitter. Just head over to @BlizzardCS, (http://twitter.com/BlizzardCS) for the latest Support related news, events and more. We will be providing constant updates during Tuesday's maintenance and service outages. Additionally, you will be able to view updates to our Queue Times for Game Master interactions, account investigations and escalated tickets alike.
No word if the intermittent outages of the authentication system that were recently being experienced will be reported on this new Twitter account, but I think this is a step in the right direction for further increasing the communication from Blizzard to its customer base.
Filed under: Realm Status, Blizzard, News items
Reader Comments (Page 1 of 1)
Azizrael Sep 1st 2010 5:25PM
Sounds great - but if it's just the US CS team not so useful for us EU players. Hopefully they set one up soon.
Zalvi24 Sep 1st 2010 7:30PM
why bother with one? US is the one the matters
Sarvannas Sep 2nd 2010 6:19AM
what is twitter?
Bill Sep 1st 2010 6:52PM
No offense but... what would they tweet about? "So, today 203 people got their accounts hacked, but we managed to fix 201 of them :) "
Then again I suppose it could prove more interesting than most celebrity tweets.
VioletArrows Sep 1st 2010 9:56PM
If it's anything like Xbox360's CS twitter, they take questions from people (there's actually several accounts with the same name) and help them out as if it were the forums/phone (if there's no identifiable information going around). Thing is, if you're not being directly addressed, the damn things mostly make no sense to read on their own. :/
Plus it's another outlet to read those blurbs on the side of the login screen.
relmatos Sep 1st 2010 7:04PM
Good. One more thing for them to waste time on.
Now they will take even longer helping those who require Customer Support.
Come on. Join Facebook next.
briker Sep 1st 2010 7:36PM
I don't do twitter. Hopefully, Wow.com will provide us with constant updates instead.
Noogie Sep 1st 2010 8:59PM
As always, ol' reliable!
jrb Sep 2nd 2010 8:48AM
you don't 'do' pointing your web browser at a url? how odd.
ctishman Sep 1st 2010 8:43PM
I can't get through on the phone at all, support queues are a DAY long in most cases, and they're starting a TWITTER FEED? Hello? McFly? Priorities?
Drork Sep 2nd 2010 4:37AM
Maybe now you can realize why they dont get so much done. At least now they are tweeting something semi useful. On a more serious note I do hope this is something of a joke for the waste of time it will be.
crazedaku Sep 2nd 2010 4:42AM
They don't answer my questions at all. They just send me an email stating that they are really backed up and asking if I have checked the faq. I respond that I have checked the faq and that it didn't resolve my issue and they never respond back. Very frustrating. On a related note.... i don't use twitter and I don't see how it would improve my particular service experience.
vickatron Sep 2nd 2010 7:44AM
Some of these comments are silly - it doesn't take an entire department to update a twitter feed, this wont impact the speed of CS at all. If anything their slow in responding cause they're getting spammed with stupid questions and people whining about classes/ninjas/arena rating etc. This is likely going to be one guy who will update the twitter and he'll probably be from the community team who do Breaking news, forum posts and such. They're not exactly a small company with only 5 guys who do everything, they have multiple departments.
I think this is a great idea for keeping people up to date on their customer support which is a huge part of the game these days. Now to see if they use it in a constructive manner.
Azizrael Sep 2nd 2010 1:17PM
If one guy tweeting "authentication servers are currently down, we're working on it" gets through to a couple of thousand people currently on hold with Customer Service so they can yell "CAN'T LOG IN WHAT AM I PAYING YOU FOR?!?!?!?!?" at some minimum wage sap, it's well worth it to Blizzard and the player base.
Grovinofdarkhour Sep 2nd 2010 10:54AM
"Blizzard customer service now has its own Twitter account." Insert punchline here.
vkodass Sep 6th 2010 2:35PM
I agree with you but from my personal experience, it bought 10000 Twitter followers from www.socialkik.com and they added them to my page in a little over 2 month. All the followers appeared to be real and some of them turned out to be great customers.